My sister and I stopped over in Dubai for 3 nights when flying from Rome to Sydney. We arrived after midnight on our first night and were met at the door by the luggage porter, then inside by the concierge who went and fetched a receptionist for us. All three were incredibly friendly considering the hour.
The lift system is interesting - you have to change at the 5th floor to go up to the actual rooms. This didn't really bother us, but I imagine it could be off-putting to some. The room, when we got to it, was large and well set out. The main area held two single bed, each with a side table, and a lounge which proved to be very comfortable. Running almost the length of the two beds was a bench area with the TV on the end. There was plenty of wardrobe space too. The bathroom was a bone of contention between my sister and I - it has 2 glass walls, making it visible to the whole room - she didn't like it, I did. It makes the room appear even larger and I don't imagine it is much of a problem for "couples". In the event that you want privacy (the toilet is mostly screened off but admittedly still a little too visible), then there are controls on the wall that lowers blinds to cover the glass. Our room looked out over the mall carpark and there wasn't too much to see, but other rooms do have views across to the "built up" area of Dubai, and some would have had views of the famous sail-shaped Burj Al Arab.
Breakfast is available on the 5th floor each morning and caters for many different tastes - from curries to waffles - so everyone should be able to find something to their liking (except the runny scrambled eggs they dished up each morning). There is an ice cream/soda bar/24 hour diner also available. The food is quite good though a little pricey, but the icecream we had was old and chewy. It was about the same cost as you would pay at Baskin & Robbins, but their measly scoops were less than average. Also, soft drinks are the same as min-bar prices!! I payed about $AU6 for a small bottle of Coke (about double). The Connectivity Lounge is also on Level 5 and provides fast free internet on several computers set up for use. You can print important things like boarding passes too, but you will have to go out to the reception (there is a secondary on on this level) for a staff member to enter the password for the printer. Very handy!
Level 1 connects straight to the Mall of the Emirates. These are the kind of shops you would expect to find in most shopping centres around the world, not necessarily geared towards tourists. There is a big Carrefour (like a Woolworths/Walmart) which was good for grabbing a couple of everyday necessities, as well as a few souvenirs. There was also a Debenhams (David Jones for us Aussies) with a Starbucks inside.
We got picked up for several tours and each time received a call to let us know our drivers were waiting (they kept arriving 10 minutes early!). Every time we walked past a staff member we were greeted and told to have a nice day. We could not fault them for their politeness and professionalism.
The hotel also provides free shuttle services to the beach and the souks, but we didn't have time to avail ourselves of the service. The only chance we had to swim was at night, which we did on the 24th floor pool. I don't know what it is like in the day, but at night the pool area is gorgeous - softly lit, quiet and relaxing. Pool towels and loungers are provided (also beach towels if you don't have your own and need to take one). We had been swimming in the ocean (from a catamaran) and were plesantly surprised that the pool was cooler (the ocean was like bath water it was so warm). It was nice to almost have the place to ourselves too. Oh, and the free wi-fi works up there as well (you pay for it in your room). It closes at 10pm.
I would certainly stay here again. We found very little wrong with what was provided.
- Official Description (provided by the hotel):
- Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more less
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- Also Known As:
- Pullman Dubai Mall Of The Emirates Hotel Dubai