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“Excellent Hotel and very handy to excellent shopping!”

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Sheraton Dubai Mall of the Emirates Hotel
Ranked #87 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed 19 June 2012

We spent two days here, upon checkin we were upgraded to executive level with access to executive lounge.The executive lounge has 24 hour access which is very handy as we arrived late we went to the lounge and enjoyed some refreshments after a long flight this was most welcome. Breakfast and the executive lounge meals during the day were excellent with a large amount of food choices to select from, the service here was excellent. Our room was large immaculate and the king size bed oh so comfortable! Bathroom was large and very modern.
Access to the Mall of Emirates is handy as this joins the hotel. The hotel is quiet and noise is not a problem,good views across the city from our room. From the hotel pool good views across Dubai enable keen photographers to take some good pictures of city. The Restuarant at the hotel is excellent both food and service are of a very high standard.

Room Tip: Suggest a room on executive level is a very good choice.
  • Stayed: June 2012, travelled as a couple
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Thank tasannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

Dear Tusannie

Your review based on your experience with us at the Pullman Mall of the Emirates Dubai is indeed very much appreciated.

We are very much encouraged by all your compliments of which we have shared with all the team members. Thank you.

We trust you will give us the opportunity to serve you again in the future.

Sincerely,

Roselyn Ndwiga
Quality & Attitude Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (2,170)
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1,436 - 1,442 of 2,170 reviews

Reviewed 18 June 2012

These are some of the most beautiful rooms in Dubai, and the staff are consummate professionals. A sleek, modern building with nice 2-elevator system, with guest room elevators starting on 5th floor. Beds oh so comfy, nice big bathrooms, nice spacious area before the window with a comfy chaise lounge to look out at the view. Room service surprisingly was very far below standard and with scant choice. Breakfast fine but by no means spectacular by Dubai standards and is not competing with the finer Dubai choices like Rotana. Wifi is exhorbitant (100 dhirams ($26) per day) and felt like a real ripoff. The mall the hotel is connected to is older, so one should know it is not the sleek modern Dubai Mall which is about a 20 minute taxi ride away.

  • Stayed: June 2012, travelled as a couple
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Thank Bustravelpro77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

Dear Ryanstubbs

We thank you most sincerely for posting a review on Pullman Mall of the Emirates Dubai in reference to your experience with us.

Thank you for all the compliments.

Your feedback on the breakfast, Internet and service in general will be addressed accordingly to ensure we meet or even exceed our our valued guests' expectations.

We trust you will give us the opportunity to serve you again in the future.

Sincerely,

Roselyn Ndwiga
Quality & Attitude Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2012

• Allowed early check in for a fee, but room was upgraded and breakfast included
• Top class room lovely and clean
• Handy location when you are doing a stop over
• Food downstairs at Mall excellent
• Great breakfast
• English paper of local news at our door
• Bath too high to get into for older person. Shower of the bath. Water not hot enough. Difficult to turn to shower on with out getting wet.

  • Stayed: June 2012, travelled with friends
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Thank parisdreams1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 June 2012

Dear Guest

Thank you for taking your valuable time to post a review on Pullman Mall of the Emirates Dubai regarding your experience during your recent stay with us.

We appreciate all your feedback and we hope you will give us the opportunity to serve you again in the future.

Sincerely,

Roselyn Ndwiga
Quality & Attitude Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2012

I stayed at the hotel in June 2012 for 3 nights and had a really fantastic time. I upgraded my room to the executive option. The facilities at the hotel are great - spa, sauna, great pool. The executive option was great as I was on the 23rd floor, with great views. The fact you have a dedicated lounge, snacks and complimentary soft drinks is very convenient. The prices for food and drinks are reasonable but the star resource the hotel has is its staff. They are so incredibly helpful and really can´t do enough for you. All in all it was a lovely, relaxing break and I'd definitely recommend the hotel to anyone and will be going back in the future for sure. The general location of the hotel, attached to the Emirates Mall and Ski Dubai make it a good location (the metro being really close too)

  • Stayed: June 2012, travelled solo
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Thank garyvlc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 June 2012

Dear Gary

We thank you most sincerely for your wonderful review with regards to your experience during your recent stay with us at Pullman Mall of the Emirates Dubai.

Your positive comment on the staff serves as a great encouragement to us all as we strive to delight all our guests. Thank you.

We look forward to the opportunity to serve you again in the future.

Sincerely,

Roselyn Ndwiga
Quality & Attitude Manager

Report response as inappropriate
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Reviewed 15 June 2012

We stopped over in Dubai for three nights last week and were pleased we chose the Pullman to stay in. The room was very clean, comfortable and well appointed. It was also a good size. Staff were most helpful and anxious to please. If you wish to do some shopping then this is the place to be - it is connected to one of the largest shopping malls in the world. There is only one restaurant in the hotel and it does a great for breakfast but is rather ordinary for dinner. Overall, this is a very good value option for a stopover in Dubai and I would have no hesitation in staying there again

  • Stayed: June 2012, travelled as a couple
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1  Thank CharlesMulvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 June 2012

Dear Chuck

Thank you for your review on Pullman Mall of the Emirates Dubai.

Your comments, especially on the helpfulness of the staff serves as a great encouragement to us all as we strive to delight our valued guests.

We look forward to welcoming you back.

Sincerely,

Roselyn Ndwiga
Quality & Attitude Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2012

I visited Dubai during June12 and was offered the Pullman Dubai Mall of the Emirates hotel when booking my flight with Emirates, they gave me a very good deal better than I could achive booking through the hotel myself which I usually do.This hotel is first class catering for individuals,business person and families.The accommodation has large rooms,free Wi-Fi, excellent facilities within the rooms and a very good food variety catering for a Gluten Free Diet the chefs would cook us fresh proucts every night at 9pm.The hotel leads direct to the Emirates Mall with access to many shops and a large skating ring facility open until very late each night. I stayed here for 3 days and would recommend this hotel as an excellent facility to stay at.

Room Tip: I upgraded to Executive room and this would give you access to the Business Lounge with tea, coffee...
  • Stayed: June 2012, travelled with family
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Thank yvonnekd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 June 2012

Dear Yvonne

We thank you most sincerely for your wonderful review on Pullman Mall of the Emirates Dubai with regards to your experience with us.

Your nice comments serve as a real encouragement to us all. Thank you.

We look forward to welcoming you back whenever your travels bring you back to Dubai.

Sincerely,

Roselyn Ndwiga
Quality & Attitude Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2012

This hotel was fantastic. It is situated on top of the Mall of the Emirates Shopping Centre which makes it so easy to shop all day if you want. The shopping centre has numerous shops and it also includes an indoor ski run (amazing). The hotel staff could not do enough for us and the food was excellent.

It is also centrally located to the Metro train system which is only a hundred or so metres from the entrance to the hotel.

Room Tip: The higher up the floors the better the rooms. Floors above 18 have executive suites but all rooms...
  • Stayed: June 2012, travelled with friends
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1  Thank emeraldaussi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 June 2012

Dear Guest

Thank you for taking time to post a review on Pullman Mall of the Emirates Dubai.

It is indeed very encouraging to read your nice comments espcially with regards to the staff and the food. These comments are encouraging to us all as we strive to continually improve the services that we offer our valued guests.

We look forward to welcoming you back.

Sincerely,

Roselyn Ndwiga
Quality & Attitude Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Family Hotel in Dubai
#59 Spa Hotel in Dubai
#78 Luxury Hotel in Dubai
Price Range: £114 - £280 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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