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“Very Good”

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Sheraton Dubai Mall of the Emirates Hotel
Ranked #79 of 540 Hotels in Dubai
Certificate of Excellence
Australia
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Very Good”
4 of 5 bubbles Reviewed 7 October 2012

We stayed at the Pullman in early October 2012 and were very happy with the room (639). It was a nassive room with seperate lounge area, two WC's and a small kitchen area. The bed is huge and comfortable however the pillows took a little getting used too. One pillow was a large square soft pillow and the second a flatter hard pillow.
There is a large fridge/freezer in the kitchen area with plenty of room for your own drinks.
Excellent dining facilities with inside or outside dining for breakfast. We had three televisions in the room, on in the bathroom if you don't like the view of the city whilst taking a bath.
Very easy access to all forms of transport from the hotel but would recommend the metro, very clean, very fast and very cheap.

Room Tip: Room 639 is a suite and is very good value. It is separated from other rooms on the same floor via a...
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  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OzzieStu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PDMOE, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, 28 October 2012
Dear OzzieStu,

We thank you for taking your valuable time to post a review on Pullman Mall of the Emirates Dubai, based on your recent stay with us.

We are happy to have met your expectations. I woul like to add that we have more options for pillows on request.

It will be our absolute pleasure to welcome you back.

Best Regards

Roselyn Ndwiga
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,033 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (397)
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English first
Boise, Idaho
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 4 October 2012

I don't know really what to say. The hotel has a very nice pool on the roof, with excellent service! There is a large outdoor area that overlooks the city center and you can see the "downtown" area of Dubai nicely from the roof or any room that faces it. If you have a room on the otherside you can then see the Marina area and out to the Palm Jumeriah. I only tried the food when we were leaving, at the bar and it was just a snack tray of cheese. So I can't comment on the food. The bathrooms were the most unpleasent piece. They were trying way to hard to be chic and I think there were some engineering issues they should have worked hard on. In my bathroom, it leaked all over the place, including into the main room. Nice idea but the build quality was not so forgiving. You had to take two elevators to get to the main floor where the Mall is and the Taxi's.

The BEST thing about this hotel is it is right on the Mall of the Emirates. So if you are going to be a shopping fanatic and want to shop. Too easy! Access to a million stores, Ski Dubai and food, food, food. The reason I chose this place is it was on sale and I was on a budget. I got it for $177 per night, comparred to the other hotels at the time of booking, it was a very good deal.

I wouldn't stay there again only because Dubai has SO many hotels to chose from. I had stayed at the Atlantis the night before (just one night as it was a huge part of my budget, but worth every penny).

Room Tip: Pick a room if you can facing the Burj Kalifa
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  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TopSecretAdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PDMOE, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, 28 October 2012
Dear TopsecretAdam,

Thank you for taking your valuable time to post a review on Pullman Mall of the Emirates Dubai, based on your recent stay with us.

The hotel location, being connected to the Mall of the Emirates, is indeed appreciated by a majority of our guests. The mall is one of the best malls in Dubai and has some very unique features.

Kindly note that there was a design defect in our bathrooms that caused the water to spill onto the floor. This is currecntly being rectified.

It will be our pleasure to welcome you back.

Best Regards

Roselyn Ndwiga
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 4 October 2012

Hotel located on the one of the biggest mall of Dubai, Emirates Mall Dubai. And it is really useful to have elevators to go directly into mall. Room which we stayed had a view of Burj Al Arab which you can also have from your bath tube while enjoying your drink! Service and staff were really helpful and on time. Since it is a Pullman hotel price is comparatively high.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UGUR T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PDMOE, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, 28 October 2012
Dear Ugur,

Thank you for taking your valuable time to post a review on Pullman Mall of the Emirates Dubai.

We are happy to have met your expectations. Your kind comments of the staff helpfullness has been shared with all the staff. Thank you.

We look forward to welcoming you back.

Kind Regards

Roselyn Ndwiga
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 1 October 2012

I have chosen the hotel for a business trip. It was my first time but the experience was fine for me. Staff were helpful and friendly. They answered my requests on the prompt always.

The Internet in the hotel is very expensive, so go to the mil and get a SIM for 3G. On night Internet in the hotel can get you 1GB of data on prepaid sim.
Or you can use the free Internet int lobby in the 5th floor.

I used to have my breakfast and the food is nice although I could not find the food I am looking for every time. But what they offered was good foe me.

One of the thing you benefit that there direct access to Mall of Emirates from the hotel that will take you too directly to Dubai Metro.

I had used the hotel Limo a couple of times and the price +service was good and I think it will be good for long distance trip.

There is a nice bar in the 5th floor next to he lobby, I used the one which is in the open area and it was nice place to spend the night.

I noticed that there are families who booking in the hotel which indicates that families can enjoy staying as business people.

Room Tip: If u r in a business trip tell them a head as the chair in the room is not suitable for setting and...
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  • Stayed September 2012, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PDMOE, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, 28 October 2012
Dear Amin,

Thank you for taking your valuable time to post a review on Pullman Mall of the Emirates Dubai.

We are happy we met your expectations. Our location, connected to the Mall of the Emirates, is appreciated by most of our guests. The mall is one of the best malls in Dubai with some very unique features.

It will be our pleasure to welcome you back.

Kind Regards

Roselyn Ndwiga
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 1 October 2012 via mobile

All round fantastic hotel, discounted if booked as Emirates stopover. The "superior" room was spacious, luxurious and clean. Extensive hot buffet breakfast included. Attached to huge Mall of the Emirates which has attached walkway to metro with cheap all day ticket. Metro avoids long taxi queue when returning from Dubai Mall. Also, lovely food at the Lebanese restaurant adjoining the indoor snow ski ramp in Mall of the Emirates. For high tea at Burj Al Arab, need to book several days in advance.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dpwils0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PDMOE, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, 28 October 2012
Dear Dpwilson,

Thank you for taking your valuable time to post a review on Pullman Mall of the Emirates Dubai.

It is delightful to know that we met your expectations. Being connected to the Mall of the Emirates is one of the features that most of our guests really appreciate. The mall is one of the best malls in Dubai and as you have mentioned, it has a number of unique features like the Ski Dubai.

We look forward to your next visit.

Best Regards

Roselyn Ndwiga
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 1 October 2012

I ran a series of meetings in this hotel last week. The staff were extremely helpful form the beginning to the end, the conference rooms were excellent the standard of accommodation and catering was outstanding.

I can't comment about the value for money as I didn't see the bill.

  • Stayed September 2012, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VS1711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PDMOE, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, 28 October 2012
Dear VS1711,

We thank you for taking your valuable time to post a review on Pullman Mall of the Emirates Dubai.

It is delightful to know that we met your expectations.

We look forward to welcoming you back.

Best Regards

Roselyn Ndwiga
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 30 September 2012

We recently stayed here for three nights. This hotel is in a great location. Walk straight into the mall of the emirates, great shopping. Rooms and bathroom were very spacious, beds really comfortable. We opted for the executive upgrade/package, however, we never received a newspaper and the coffee machines took days to arrive and then didn't work. My sisters machine took two days to arrive and when it did no capsules. But the food and drinks in the executive lounge were excellent. The staff were very attentive, nothing was a bother and we're very helpful. Would certainly stay again.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Annieimac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PDMOE, Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, 28 October 2012
Dear Anniemac,

Thank you for taking your valuable time to post a review on Pullman Mall of the Emirates Dubai, based on your recent stay with us.

We are happy to know that you enjoyed your stay with us. We regret your experience with the coffee machines and the non-delivery of the Newspaper. Rest assured corrective action has been taken to avoid recurrence.

Thank you for your confidence in us and we look forward to your next visit.

Best Regards

Roselyn Ndwiga
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Property: Sheraton Dubai Mall of the Emirates Hotel
Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Family Hotel in Dubai
#52 Spa Hotel in Dubai
#74 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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