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Sheraton Dubai Mall of the Emirates Hotel
Ranked #81 of 541 Hotels in Dubai
Certificate of Excellence
Al Khobar, Saudi Arabia
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Nice choice”
4 of 5 bubbles Reviewed 1 July 2014

Location is excellent close to the mall with easy access, staff were friendly with smile, the room was very convenient and clean.
Pool and fitness club were very good, It was enjoyable stay and will be visited soon.

Room Tip: Higher floors gives nice view
See more room tips
  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Jamal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Sheraton, Director of Guest Services at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, 2 July 2014
Dear Jamal A,

Thank you for taking the time to share your feedback from your last stay with us.

We are indeed conveniently connected to Mall of the Emirates featuring over 560 stores and entertainment activities including cinemas and indoor ski slopes.

Once again, we are glad to hear that we were able to meet your expectations and we hope to welcome you back soon for an even more memorable stay!

Warm regards,

Mohamed Abdel Rahman
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,038 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (398)
Date | Rating
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  • Chinese (Simplified) first
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English first
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

So due to a fantastic previous experience we booked again at the Sheraton Dubai Mall. This time the staff recongised my birthday and left a personalised birthday cake in my room when servicing it. Cant speak highly enough of this hotel. Would recommend to all my friends.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jwithington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, 2 July 2014
Dear jwithington,

Thank you for choosing once again the Sheraton Dubai Mall of the Emirates Hotel.

It is always a pleasure to hear such positive comments, especially regarding our associates and rest assured that we have shared your kind feedback with all of them.

Once again, we are happy to have made your birthday a memorable one and we hope to connect with you soon for another outstanding stay!

Warm regards,

Sammy Gani
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 29 June 2014

Let's start off with the good stuff - it is located at next to the Mall of the Emirates and that makes it really convenient for food and stuff. The rooms with club floor access are pretty decent as well.

The bad - though i booked a hotel pick up, no one showed up. When i shared that incident, there was no service recovery (just said system down) till i kept pressing.

Otherwise, it was a very average stay with nothing exception (good or bad) to highlight.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TheFatBelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, 2 July 2014
Dear Guest,

Thank you for sharing your thoughts from your last stay at the Sheraton Dubai Mall of the Emirates Hotel.

Indeed, we are conveniently connected to Mall of the Emirates which features more than 560 brands and entertainment activities for all ages including indoor ski slopes and cinemas.

Furthermore, we are sorry to hear that we were not able to fully meet your expectations and that you encountered some challenges with the hotel pick up. However rest assured that we have shared your feedback with the concerned departments and in case you feel there are still any issues please do not hesitate to contact us via 03889.sales@sheraton.com.

Once again, we appreciate the time you took to share your comments with us and we hope to connect with you soon for a more memorable stay!

Warm regards,

JP Kavanagh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
126 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 29 June 2014 via mobile

The hotel is in a great shopping location but the F&B service needs improvement whether it's room service or in the restaurant or poolside. The Spa is great and they have great service which they should keep up.

Stayed June 2014, travelled solo
Helpful?
1 Thank Lucy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, 2 July 2014
Dear Lucy A,

Thank you for taking the time to review our hotel and share your feedback with us.

We are glad to hear that you enjoyed your overall stay with us, especially our Shine Spa on the 24th floor and the fact that we are conveniently connected to Mall of the Emirates which offers our guests over 560 brands from all around the world and entertainment activities.

Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel and we hope to welcome you back soon for a more memorable stay!

Warm regards,

Sammi Gani
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muscat, Masqat, Oman
Level Contributor
38 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 29 June 2014 via mobile

Stayed for 2 nights, 3 days for a shopping spree weekend.

Pros: conveniently located inside mall of the emirates right next to Marina Homes section. Spacious room, comfortable beds. Decent price.

Cons: crappy shower pressure, no hot water. To get to the room you have to go up two different elevators. One from the reception to the 5th floor (where there's a second reception area) and another from the 5th floor to the hotel room.

Overall an average stay at the Sheraton.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NadaKharusi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, 30 June 2014
Dear NadaKharusi,

Thank you for the time you took to share your thoughts from your last stay at the Sheraton Dubai Mall of the Emirates Hotel.

As you very well mentioned, we are conveniently connected to Mall of the Emirates which features over 560 stores and entertainment activities such as Ski Dubai and VOX Cinemas.

Furthermore, the mall is also linked to the metro, allowing our guests to easily explore the city’s main attractions.

Once again, thank you for the time you took to review our hotel and we hope to connect with you soon for a more memorable stay!

Warm regards,

Sammy Gani
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
78 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 bubbles Reviewed 28 June 2014

A really up to my expectation kind of hotel just base of the hotel branding and chain, Sheraton. Indeed enjoy my whole 5 nights staying at this hotel. Was given an complimentary upgrade to a Deluxe room. I was more than elated.
Location wise it is excellent, located just above the Mall of the Emirates and also the metro station. Very convenient and accessible to places. My room comes with NO breakfast, however fret no there are many food courts and restaurants at the mall.
The concierge is very prompt in attending all my enquiries especially regarding my tours and renting and AUDI R8.
Upon check out, was stunned that we are being charge for making any LOCAL outgoing calls (even to local travel/tour agents). Nevertheless, it's the fantastic and amazing hotel staffs that made my stay a memorable one.

I would definitely stay at this hotel in near future.

Room Tip: Higher floors as they will have better view of area.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank nuratiqahbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, 30 June 2014
Dear nuratiqahbar,

Thank you for the time you took to share your feedback with us.

Indeed, our location is very convenient as well as our connectivity to Mall of the Emirates featuring over 560 stores from all around the world and entertainment activities for all ages including indoor ski slopes and cinemas.

Once again, we are happy to have met your expectations and we hope to welcome you back soon for another memorable stay!

Warm regards,

JP Kavanagh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
121 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 28 June 2014

Well i just spent a few hours in the hotel so i might have missed a lot, yet i think the hotel is very well located next to Mall of Emirates (with direct access to the mall) covers all the basic needs and is very good value for money. nothing fancy but it sure makes a great base to stay in and explore the city.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Omar N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, 30 June 2014
Dear Omar N,

Thank you for the time you took to review our hotel.

We are glad to hear that you enjoyed our location and connectivity to Mall of the Emirates featuring over 560 stores and entertainment activities like indoor ski slopes and cinemas.

Furthermore, the mall is also linked to the metro, allowing our guests to easily explore the city’s main attractions and business hubs.

Once again, thank you for taking the time to share your thoughts with us and we hope to welcome you back soon!

Warm regards,

Sammy Gani
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Property: Sheraton Dubai Mall of the Emirates Hotel
Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Spa Hotel in Dubai
#52 Family Hotel in Dubai
#76 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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