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“Great hotel”

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Sheraton Dubai Mall of the Emirates Hotel
Ranked #91 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 15 August 2014 via mobile

Very nice welcoming staff particularly Mr. Khalid Mehmood. I really recommend travelers to stay at this hotel no matter why you are in Dubai. You enjoy the hotel, breakfast, lounge, Mall, and more. So don't look for an alternative.

Stayed: August 2014, travelled with family
4  Thank Mohammad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton M, Director of Guest Services at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded 21 August 2014

Dear Mohammad A,

Thank you for sharing your feedback from your last stay at the Sheraton Dubai Mall of the Emirates Hotel.

It is always a pleasure to receive such positive comments from our guests, especially regarding our associates and rest assured that we have shared your thoughts with all of them, in particular with Khalid.

Once again, we are delighted to hear that we were able to meet your expectations and we hope to welcome you back soon for another memorable stay!

Warm regards,

Mohamed Abdel Rahman
Director of Guest Services

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975 - 981 of 2,237 reviews

Reviewed 14 August 2014

So glad we chose this hotel! We chose a "club" room and was upgraded to a magnificent room on the 22nd floor with views of the Burj Al Arab & water. As we had been to Dubai before we just wanted some R&R prior to returning home after a busy 5 week holiday. However, we decided to hire a car & driver for 4 hours to do a city tour & this was all arranged by the hotel with very short notice (basically 2 hours notice) and at a very reasonable price. We also used the "club" room for happy hour where the snacks were beautiful. The location, with direct access to the Mall was super and the Mall was very nice yet not too big like some shopping malls. I would recommend this Hotel to everyone!

Room Tip: Pay a little more and go for a "club" room as the benefits are wonderful.
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank TurnboSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded 21 August 2014

Dear TurnboSydney,

Thank you for the time you took to share your feedback with us.

We are delighted to hear that you enjoyed our Club room views towards the Burj Al Arab and our Sheraton Club Lounge featuring additional benefits including high speed internet, complimentary breakfast, afternoon tea, happy hour and more.

Furthermore, as you very well mentioned, we are directly connected to the renowned Mall of the Emirates featuring over 560 brands from all around the world and various entertainment activities including Ski Dubai and VOX Cinemas.

Once again, thank you for taking the time to share your feedback with us and we hope to connect with you soon for an even more memorable stay!

Warm regards,

JP Kavanagh
General Manager

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Reviewed 12 August 2014

If you are going to Dubai for the shopping and bling / skiing / cinemas / value eating experience, this is a great hotel - particularly in the summer months - it connects directly into the Mall of the Emirates, so you don't need to step into the heat. We had a really nice club room at a very reasonable price. Excellent breakfast - the best coffee I've had in years - and good service. But, it's not a beach hotel and isn't near the Dubai Creek, so don't expect stunning views of the ocean, or trading Dhows coming and going.

Its about 15 - 20 mins from the airport and I would definitely stay again for the pure convenience and value.

Room Tip: As high as you can on the West side
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank Tim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded 14 August 2014

Dear TCJ4321

Thank you for taking the time to post your feedback from your recent stay with us.

I am thrilled to read your kind comments about our location and service. We have a number of rooms that give a 'landmark view', meaning that they look out to the Burj al Arab and Burj Khalifa. During your next visit, request one of these rooms as your preference as the views are simply stunning.

Warm Regards

JP Kavanagh
General Manager

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Reviewed 12 August 2014

Came to Dubai to celebrate a girlfriends birthday. My room was spacious, well appointed and very quiet. Loved the location as part of Mall of Emirates, helped making it easy to find as I inevitably get lost in Dubai. Loved the bath, it was a delight to be able to stretch out and have a soak. As with all good hotels WiFi is included in the room rate. Will happily stay here again.

  • Stayed: August 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
2  Thank StarliteAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded 14 August 2014

Dear StarliteAustralia

Thank you for your kind comments from your recent stay. I am thrilled to hear that you enjoyed your experience with us.

Warm Regards,

JP Kavanagh
General Manager

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Reviewed 10 August 2014

I have enjoyed the for the second time the excellent location of this nice hotel. Near to the metro station, ski Dubai and inside the mall of the emirates. And for sure I will back again to this nice hotel.

Room Tip: the club room is very nice.
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  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Mohammed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded 14 August 2014

Dear Mohammed

Thank you for taking the time to post your kind comments.
It was great to welcome you back to the hotel and we look forward to seeing you again soon.

Warm Regards

JP Kavanagh
General Manager

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Reviewed 10 August 2014

Stayed here with my daughter for a short break. Beautiful spacious room with a great view of the Dubai skyline. Excellent location for shopping being attached to the Dubai Mall of the Emirates and also within travelling distance of other popular local sights. The staff were attentive and friendly. The food was beautiful. Will definitely be back soon!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
3  Thank VivienneNewtownards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded 14 August 2014

Dear

I am thrilled to read your kind comments regarding your stay. I am glad you enjoyed our location 'connected to the heart of Dubai'. Mall of the Emirates offers a wide variety of experiences which is sure to keep all ages entertained.

My team and I look forward to welcoming you back to the hotel in the near future.

Warm Regards

JP Kavanagh
General Manager

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Reviewed 6 August 2014

The hotel is located at Mall of Emirates and has an excellent location it is situated just off the main Shk. Zyeed road and is the new hubble of night life. Located inside the mall, still accessible from within the mall and from outside too, gives a unique experience of being near to all the shopping and still away from the crown and noise.
has a very romantic appeal with see through bathroom and perfect settings for a couple.

  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
3  Thank shaniraval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded 14 August 2014

Dear shaniraval

Thank you for your kind review on the hotel.

I am glad that you appreciated the location of the hotel as we pride ourselves on this, being connected to the heart of Dubai. Not only are we in a central location but also connect to a major attraction in Dubai, shopping.

I look forward to welcoming you back to the hotel.

Warm Regards

JP Kavanagh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#49 Family Hotel in Dubai
#63 Spa Hotel in Dubai
#81 Luxury Hotel in Dubai
Price Range: £114 - £354 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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