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“Great location at the Mall and close Metro Station”

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Sheraton Dubai Mall of the Emirates Hotel
Ranked #87 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 24 August 2014

This is a great property connected to the Mall of Emirates, nice bar, nice pool at rooftop, good breakfast but among all the people that work there
I travel for business and it was a nice place to be since after work you can walk around the mall or you can take the Metro to other places around Dubai
Very friendly staff - had some good conversations on the customs of this part of the world since it was my first time in this region
Breakfast is great; and the bar outdoors is great - we tried to have dinner once but found out there was a buffet style dinner - and thought there were better choices outside the hotel - but breakfast was very good - try to get room in 20th floor or up to get some nice views of the place

Room Tip: try 20th floor or greater
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  • Stayed: August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank wiminneapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded 26 August 2014

Dear wiminneapolis,

Thank you for taking the time to share your feedback from your last business stay at the Sheraton Dubai Mall of the Emirates Hotel.

I am glad that you enjoyed your stay with us and appreciated our location and associates, and will be sure to pass your kind comments on to the team.

Once again, thank you for sharing your thoughts with us and I hope to welcome you back to the hotel in the near future.

Warm Regards,

JP Kavanagh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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921 - 927 of 2,192 reviews

Reviewed 24 August 2014 via mobile

Landed very early on day of checkin - but was able to check in 7 hours early with upgrade.. Hotel staff were very accommodating and professional, nothing was too much trouble. Rooms and facilities were of high standard, pool area was very nice! The location right inside the mall was great for shopping, getting taxi's and easy to visit airport, the palm and dubai mall from this location too. I would highly recommend staying here!

Stayed: July 2014, travelled as a couple
1  Thank Lauren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded 26 August 2014

Dear Lauren M,

Thank you for the time you took to review our hotel.

I am glad that you enjoyed your stay with us and appreciated our location and associates, and will be sure to pass your kind comments on to the team.

I hope to welcome you back to the hotel in the near future.

Warm Regards,

JP Kavanagh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

The hotel is newly renovated, has free wifi and the rooms are very well appointed. The staff is helpful and room service is prompt. I was there on a business and vacation combined and the hotel was perfect.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Rajinder G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded 26 August 2014

Dear Rajinder G,

Thank you for your kind comments regarding your last business stay at the Sheraton Dubai Mall of the Emirates Hotel.

I am happy to see that your stay was enjoyable and do hope that we will be welcoming you back to the hotel in the near future.

Warm Regards,

JP Kavanagh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

First the positives:
Well located, with direct access to the Mall of the Emirates, so good for both business and shopping. Also directly off Sheikh Zayed road and quite close to Jumeira Beach and Madinat. Very friendly and willing staff, if a little light in training. Rooms well serviced and good bath/shower feature, maximising space.
Then to the negatives:
Stayed in many of the DXB hotels and this one, despite rave reviews and self rating, is pretty much average. The breakfast seems to be down to a price, not up to a standard. Teaspoons are conscientiously hidden and only available on demand, as with condiments. Say what? No fresh fruit available, other than sad little containers of melon in the fridge. I found apples at one of the sevice counters and was told they were not available for consumption. Heh? Coffee pretty 2nd rate and luke warm. The same teaspoon issue in the rooms. I thought "swizzle sticks" were now the preserve of motels? The small hotel bar often very smokey. So an "average" rating might be a bit harsh, but then "very good" would be overstating it, with no "good" option possible in the review. To be fair, I saw plenty of happy people, so it must work.

Room Tip: Try and avoid rooms facing Sheikh Zayed, whatever they tell you about "upgrades". They can...
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  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank David Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded 26 August 2014

Dear David Graham S,

Thank you for taking the time to comment on your stay with us.

Our hotel is indeed quite well located in Sheikh Zayed Road and directly connected to Mall of the Emirates featuring over 560 stores and entertainment activities for all ages.

I do apologize for any inconvenience that you experienced during breakfast and please be assured that this is being looked in to and will swiftly be resolved.

I hope we can welcome you back to the hotel soon.

Warm Regards,

JP Kavanagh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

Great location. Access to the hotel can be gained at the far end of the Mall of the Emerates; where there are all the top shops and a huge range of places to eat from good restaurants to every imaginable fast food outlet. 5 minutes walk from the Mall of the Emerates Metro station.
The Sheraton is an excellent hotel. The staff are friendly and helpful, making for a very pleasant stay. The rooms are decorated to a high standard and the beds are excellent. Breakfast provided a great selection of both hot and cold food. The main reception is on the 5th floor, where the restaurant is also situated. This is my second visit and I shall be staying here again on my next visit.

Room Tip: Ask for sea view, great to wake up to in the morning.
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  • Stayed: August 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
3  Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded 26 August 2014

Dear Mike G,

Thank you for taking the time to review our hotel.

I am glad that you enjoyed your stay with us and appreciated our location and associates, and will be sure to pass your kind comments on to the team.

Warm Regards,

JP Kavanagh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

I have stayed at this hotel on a number of different occasions. On each, I have found the service to be consistently excellent. I am made to feel welcome and a valued guest. Staff take the trouble to remember return visitors.
The standard of the rooms is consistently excellent and the location, attached to the Dubai Mall of the Emirates is very handy to a number of attractions - and to the Metro.
I highly recommend this hotel to others!!

Room Tip: Club rooms, while a little more expensive, provide great value for money by the time you take into c...
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  • Stayed: July 2014, travelled solo
    • Value
    • Rooms
    • Service
1  Thank Mary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded 26 August 2014

Dear Mary D,

Thank you for your kind comments regarding your stay at Sheraton Dubai Mall of the Emirates.

Once again, I am happy to see that your stay was enjoyable and do hope that we will be welcoming you back to the hotel in the near future.

Warm Regards,

JP Kavanagh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

Great hotel and location with access via 1st floor to the Mall - enjoyed the shopping from 10am to 10pm. Staff were very helpful and friendly. No problem with wi-fi and used their computer facilities for flight check-in and emails. Hop on/off bus (organised through the hotel) has a bus stop at the Mall (also stops at Dubai Mall just in case you haven't had enough shopping).

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank JoTres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded 26 August 2014

Dear JoTres,

Thank you for taking the time to review our hotel.

Indeed, we are conveniently connected to Mall of the Emirates which features over 560 brands from all around the world, making our hotel the perfect place for shoppers.

Furthermore, as you very well mentioned, our Link@Sheraton™ experienced with Microsoft® is a unique concept to every Sheraton allowing the guest to stay connected at all times.

Additionally, as you also said the hop-on, hop-off bus has a stop in Mall of the Emirates allowing our guests to explore the city.

We happy to see that your stay was enjoyable and do hope that we will be welcoming you back to the hotel in the near future.

Warm regards,

JP Kavanagh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Family Hotel in Dubai
#59 Spa Hotel in Dubai
#79 Luxury Hotel in Dubai
Price Range: £112 - £312 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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