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“Nice and cosy with bad staff”

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Kempinski Hotel & Residences Palm Jumeirah
Ranked #180 of 542 Hotels in Dubai
Certificate of Excellence
Jeddah, Makkah, Saudi Arabia
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice and cosy with bad staff”
Reviewed 8 September 2013

the location is great and the hotel is clean and nice. but the only bad thing happened with us that the hotel reception didn explain the hotel payment rules so when we want to order anything we cant charge it on the room because of sth we should do.

Room Tip: ask clearly about the payment rules
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  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Hanouf A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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589 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 September 2013

We visited for the second time in May this excellent hotel .many Dubai 5 star hotels are opulent,high end, high rise, but slightly chaotic both in service and layout.The Kempinski is a low rise , Oceanside property with perhaps the best views of Dubai of all the Palm hotels.The rooms are all suites and are equipped with all mod cons particularly if you have children with you , with utility rooms, fully equipped kitchens etc.They are luxuriously appointed with high attention to detail ,such as robes, pillows, beds etc which are top end in comfort terms.
There are 2 restaurants ,being an Italian one and an Argentinian,beachside barbecue one,with outstanding views over the Ocean to Dubai.The service is outstanding and predominately German/European so efficient, courteous and timely with nothing too much trouble.It all works seamlessly ,unlike many Dubai, Arabic themed/focused resorts which can be all things to all men, without providing a customer focused experience.
The grounds are extensive ,well kept with a large pool and games area, well served by the attentive staff.
In terms of value for money,the 2 bedroom suites are outstanding and if at the back ,offer stupendous views over Dubai and real comfort ,space and facilities.
I very much enjoyed our stay as did our group and intend to return here when we next visit Dubai.

Room Tip: Rooms at back of hotel overlooking ocean/Dubai
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  • Stayed May 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Adrian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 September 2013

Great location for relaxation, warm staff, rooms are spacious. Service was great.
it is a peace of mind to stay in.I want to thank all team for their excellent hospitality.
will start planning for my next visit very soon as i really enjoyed the stay me and my family.

Room Tip: higher floors with Ocean view
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Hanoud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lagos, Nigeria
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 August 2013

I would describe Kempinski the Palm Jumeirah as a haven of peace. My entire family (2 adults and 3 children) just returned from an 11 nights stay. We booked a two bedroom apartment and the apartment was clean and spacious with very lovely furniture. The check in procedure was also quick and easy. About six days into our stay our room developed a leak in one of the bathrooms. This was when we began to see exceptional service in action as staff did all they could to make up for it and we were upgraded to a four bedroom penthouse. Everyone was very apologetic and we could see that they genuinely cared about us having an amazing experience and did not want anything to spoil our holiday. The beach is clean and serene and the pool very clean. If you want to get away from the hustle and bustle, Kempinski the Palm is the definite place to go.
My areas for improvement would have to be 1. The kids club which we found to be too basic and only for very young children. 2. Pool closure time of 7pm is way to early. 3. Housekeeping response time to calls. It sometimes took over 30 minutes. Except for the housekeeping slow response, whenever we had any complaints or requested something additional, hotel staff were always willing to assist. They made our staff very memorable and we would definitely go back again and again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Mamameji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2013

My husband and I would like to thank you and your team very much for a fantastic afternoon and evening at the Kempinski.

The staff have been very attentive and welcoming and facilities and ambience have been amazing – it truly was a Kempinski experience – which equals great service, beautiful surroundings and great food.

The dinner was excellent and, we very much liked the variety on the menu as well as service, taste and presentation.

Our stay yesterday lived up to every expectation!

We will definitely be back and will also recommend the hotel to our friends and business partners in Dubai.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Franka M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review, 29 August 2013
Dear Franka M,

Thank you for posting your comment on TripAdvisor.
We are glad that we could contribute to making your stay a successful one.
Personalized service is of great importance for Kempinski, so we are happy to read that our staff were attentive and welcoming towards you and your family.
Thank you once again for your thoughtful feedback and we look forward to having you stay with us again.

Your sincerely,

Alessandro Redaelli
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 August 2013

I had a recent stay in this hotel actually better to call it residences because this is where I was caught by surprise , I had expected to be in a hotel but it was an extremely quite and boring place to be in but an ideal place for many who are looking for long stay in apartments.
The hotel had a dull atmosphere and nothing to do ,only one boring dead restaurant with a menu which didn't even look attractive at all.
The pillows were all feather pillows which I must really point out to the management that is extremely risky for people who are sensitive and allergic to it, which unfortunately my entire family including me all suffer from strong allergies and all are asthmatic, and disappointingly the housekeeping didn't even have a choice of pillows to choose.
But honestly, the staff all from the front desk to the porters and housekeeping were all very kind and friendly but the only drawback was there was not much you could do to in the hotel for entertainment.
Again on check out I was charged for the breakfast buffet for two adults which we had not even had, so why do these 5 star hotels do this and don't double check it with the guest? What if I had not double checked my bill , then would have ended paying extra unknowingly.

Room Tip: higher floors with central location of the pool and sea
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank nmk63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review, 26 August 2013
Dear nmk63,

Thank you very much for your constructive feedback.

I am glad to hear that you had a positive experience with our staff, we take great pride in our employees and we invest heavily in training each and every one of them to ensure our guests are truly taken care of.

Although we do offer all 5 star hotel services, we provide our guests with the serenity and privacy of a residence.

With regards to being charged for breakfast, we apologize for this inconvenience but we are happy to hear this was taken care of on the spot.

Thanks to your input and feedback, we will continue to work on improving our facilities and options provided to our guests.

Your sincerely,

Burkhard Wolter
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tripoli, Lebanon
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 August 2013

What shall I say?? everything was just perfect .. staff, cleanliness, rooms, beach .. everything was great .. Aaah the in-room dinner was not good at all (cold and not tasty) .. that's all ... everything else was just great ..
I had been in Dubai before (stayed in the hotel Atlantis) .. Atlantis has much more attractions within it but Kempinski is more elegant, clean and comfortable.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wassim n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kempinski Hotel & Residences Palm Jumeirah

Property: Kempinski Hotel & Residences Palm Jumeirah
Address: Crescent West | Palm Jumeirah, Dubai 213208, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#40 On the Beach Hotel in Dubai
#60 Family Hotel in Dubai
#96 Spa Hotel in Dubai
#98 Romantic Hotel in Dubai
#158 Luxury Hotel in Dubai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Kempinski Hotel & Residences Palm Jumeirah 5*
Number of rooms: 130
Official Description (provided by the hotel):
We invite you to a place where the earth and sea merge with imagination. Here on the coveted shores of Dubai's iconic island lies the perfect vantage - the Kempinski Hotel & Residences Palm Jumeirah. A palatial retreat, set atop a true landmark, this picturesque paradise offers traditional European luxury and endless opportunities to create lasting memories. Spacious Suites & Penthouses - Exquisite marble floors guide your every step as gold, ivory and light blend into a portrait of true opulence...You have left the ordinary behind. Spacious suites and penthouses provide the lavish comforts of well-appointed living rooms, dining areas, and fully equipped kitchens, ideal for both families and long stays. ... more   less 
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Also Known As:
Kempinski Hotel And Residences Palm Jumeirah

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