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“Well Run Hotel”

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Movenpick Ibn Battuta Gate Hotel Dubai
Ranked #37 of 546 Hotels in Dubai
Certificate of Excellence
Scotland
Level 4 Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Well Run Hotel”
Reviewed 24 May 2014

Stayed for 2 nights in April with my wife and found the hotel to be very relaxing with a lovely feel to it . The staff are very attentive , food was of good standard and in general we had no complaints . It is on the outskirts of Dubai but we were not bothered by this as we knew the location before booking . The pool area in the hotel is quite enclosed but we also made use of the Beach Club facilities which were very nice indeed . Overall the hotel is very good value for money and I would recommend to others for a short stay.

Room Tip: Executive room was very comfortable and good service in the lounge
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank jimmac2912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael N, General Manager at Movenpick Ibn Battuta Gate Hotel Dubai, responded to this review, 26 May 2014
Dear Guest,
Thank you for sharing your fantastic review on Tripadvisor.
I was very pleased to read about your recent stay at our hotel, especially our convenient location at walking distance from the Dubai Metro, our Oceana Beach Club on Palm Jumeirah and our overall hotel facilities. I will make sure to share you kind comments with the entire team.
We thank you for your recommendation and look forward to welcoming you back at Mövenpick Hotel Ibn Battuta Gate.
Best Regards,
Michael Nugent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Mumbai (Bombay), India
1 review
Reviewed 23 May 2014

Spend first week of May in IBN battuta Movinpick hotel.
Stay was wonderful. Variety of food in different restaurants.Food at Chor Bazaar was excellent along with service of staff.
All staff was very helpful they make sure things are done which was told to them.
Appreciate concierge service specially Ashpak.
Thank you,looking for visiting again to hotel.

Bhairi Raviraj

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Bhairi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael N, General Manager at Movenpick Ibn Battuta Gate Hotel Dubai, responded to this review, 26 May 2014
Dear Bhairi,
Thank you for sharing your fantastic review on your recent stay.
I was very pleased to read you enjoyed your stay to such extent, especially our hotel facilities as well as the service provided by our team and our food offering, especially our Chor Bazaar restaurant. I will make sure to personally share your kind comments with Ashpak and the entire team
We thank you for your recommendation and look forward to welcoming you back at Mövenpick Hotel Ibn Battuta Gate.
Best Regards,
Michael Nugent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 May 2014 via mobile

This was a return visit to Ibn Batutta Gate and it was just as good as the first one.
Customer service in this hotel is second to none. The staff go out of their way to ensure your stay is excellent and nothing is too much trouble.
Food in all the restaurants is excellent including the beach club.
I had emailed the hotel prior to my arrival to ask for an early check in, a twin room and to advise it was a return visit to celebrate a birthday. The twin room and early check in were delivered on, a birthday cake arrived later that afternoon (very delicious). The return visit wasn't acknowledged or any upgrade of room offered which was a little disappointing given that a lot of comments on here suggest that happens a lot. However, the room we had was great and I have no complaints.
In short, I am really pleased I chose to go back here and would return again....and again....and again!

Stayed May 2014, travelled with friends
Helpful?
Thank 974San
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael N, General Manager at Movenpick Ibn Battuta Gate Hotel Dubai, responded to this review, 26 May 2014
Dear Guest,
Thank you for sharing your wonderful review on Tripadvisor.
I was extremely pleased to read you enjoyed your stay to such extent, especially our hotel facilities, our signature restaurants, our Oceana Beach Club and of course the service provided by our team. I will make sure to personally share your kind comments with the entire team.
We thank you for your recommendation and look forward to welcoming you back soon.
Best Regards,
Michael Nugent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 May 2014

We booked an all inclusive package - 2 sisters in a twin room. When we arrived we were allocated a room with a king bed where the windows do not open unless you call security and sign a disclaimer! We asked for a twin and were told the hotel was full but we could upgrade to a suite at a phenomenal cost. We upgraded. The suite was lovelybut had a king bed - I spent 10 days on a rollaway bed in the lounge - totally unacceptable! We overlooked what appeared to be a petrol refinery - a 'perk' was use of the executive suite - however - as they dont ask your room number, its hardly exclusive. We complained and they offerred a higher budget at the beach club but we were already all inclusive.

At this point I have to say the hotel is very nice but quite dark and lacking atmophere - more of a business hotel - service in the restaurants and by the pool is excellent - reception is appauling. The guest relations representative did everything she could to help us but was restricted by management policy - apologetic but did nothing!

On the last day we called concierge to collect our luggage which was lost between being collected and our car arriving - put on a tour coach??? It was located with seconds to go before missing our flight. - no shopping or pre-flight relaxation.

The hotel have offerred an airport transfer and free upgrade to a suite on our next visit (for one night I believe) - I will not be returning.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank lisajjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael N, General Manager at Movenpick Ibn Battuta Gate Hotel Dubai, responded to this review, 26 May 2014
Dear Guest,
Thank you for sharing your review with the TripAdvisor community.
I was pleased to read you enjoyed the service at our restaurants swimming pool area, but I was very concerned to read your feedback and I do apologize for the impact this has had on your overall stay.
I have personally investigated your comments with the team and I am aware that we have already been in touch with you directly last week, regarding your stay, as we wanted to communicate with you without delay. We do hope to be able to welcome you back, as per our offer in our previous correspondence, to ensure you experience our hotel at the true level of service we strive to offer all of our guests.
Best Regards,
Michael Nugent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Killybegs Co. Donegal
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 May 2014

This fabulous Hotel lies within easy travel distance of everything wonderful Dubai has to offer. The Hotel is immaculately appointed with the highest standards of Service and 5 Star Guest Treatment. The food in the many different Restaurants is superb and delicious and the Suites / Bedrooms are simply the best ! However the thing that makes the Hotel special is the Guest Service and the Team. The Staff are all wonderful and led by exceptional people like Mr. Fadi and Mr.Avnish to name just a few, they all offer service of 5 star quality with a beaming smile and a real genuine willingness to help the Guest enjoy the Ibn Battuta Hotel experience. Well done All and keep up the good work .. I shall return !

Room Tip: All rooms are fantastic ... choose a Junior Suite if you really feel that you want spoiling.. I stay...
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Noel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael N, General Manager at Movenpick Ibn Battuta Gate Hotel Dubai, responded to this review, 26 May 2014
Dear Noel,
Thank you for sharing your fantastic review with the Tripadvisor community.
I was very pleased to read you enjoyed your stay to such extent, especially our convenient location at walking distance from the Dubai Metro, our food offering, and our overall hotel facilities. I will make sure to personally share your kind comments with Fadi, Avnish and the entire team.
We look forward to welcoming you back at Mövenpick Hotel Ibn Battuta Gate.
Best Regards,
Michael Nugent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 21 May 2014

My wife and I have visited the Mistral and the Shangai Chic restaurants at the IBN Battuta Movenpick hotel and we feel that a very positive review is well deserved for both locations.

MISTRAL: As Dubai residents we had the chance to try several themes of this venue across a few weeks time span and we have found the staff to be extremely pleasant, service minded and efficient.

Without offence to anyone (for omitting his/her name) it is simply a must to mention chef Sunil (regretfully recently relocated), chef Jeffrey, the unfailing Hisham and the team of amazing waiters and hostesses that are making our visits to the Mistral ever so enjoyable.

The food is great and the assortment is just perfect... We looked real hard for minus points and we couldn't find any!

This is definitely a dining spot to visit in Dubai.

SHANGAI CHIC: The chef Pele Khor Chin Hong is simply a legend, with the only difference that legends are disputable and his culinary talent isn't! Traveling around the world, having dined in fine Chinese restaurants from London to Singapore, from Hong Kong to Kuala Lumpur, we must say that Shangai Chic is on top of our favorite list.

The smile, politeness and excellent service provided by the staff (mentioning Chit is again a must) makes us want to book again for tonight!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank A A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael N, General Manager at Movenpick Ibn Battuta Gate Hotel Dubai, responded to this review, 22 May 2014
Dear Guest,
Thank you for sharing your wonderful review on Tripadvisor.
I was extremely pleased to read you enjoyed your meals in Shanghai Chic and Mistral to such extent. I will make sure to personally share your kind comments with chef Jeffrey, Hisham, chef Pele, Chit and the entire team.
We thank you for your recommendation and look forward to welcoming you back soon.
Best Regards,
Michael Nugent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aqaba, Jordan
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 May 2014

Fabulous interior designs, Comfortable room and a lot of facilities, especially meetings and business facilities. Everyone was so friendly and helpful, fantastic and great holiday thanks for the great time. unique guests experience, definitely will come back.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dead_sea76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael N, General Manager at Movenpick Ibn Battuta Gate Hotel Dubai, responded to this review, 22 May 2014
Dear Guest,
Thank you for sharing your wonderful review on Tripadvisor.
I was extremely pleased to read you enjoyed your stay, especially our meeting facilities and of course the service provided by our team. I will make sure to personally share your kind comments with them.
We look forward to welcoming you back during your next trip to Dubai.
Best Regards,
Michael Nugent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Movenpick Ibn Battuta Gate Hotel Dubai

Property: Movenpick Ibn Battuta Gate Hotel Dubai
Address: Sheikh Zayed Road | Adjacent to Ibn Battuta Shopping Mall, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 546 Hotels in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Movenpick Ibn Battuta Gate Hotel Dubai 5*
Number of rooms: 396
Official Description (provided by the hotel):
Mövenpick Hotel Ibn Battuta Gate Dubai features a statuesque gateway that is larger than the ‘Arc de Triomphe’ in Paris. The 396-room hotel is located next to Ibn Battuta Mall and Cineplex at the very heart of ‘New Dubai’. Inspired by the travels of the 14th century Arabian explorer, Ibn Battuta Gate Hotel’s Grand Hall features 88 enormous eastern-style lanterns and it is also the ‘gateway’ to the hotel’s equally iconic six restaurants. The Ibn Battuta Gate Hotel offers a true ‘design and taste journey’ that spans the Near East, Far East, Middle East and Arab-African radius our namesake travelled through in his epic 30-year journey. The hotel has 6 restaurants including a Chinese, Indian and Italian. There is a nightclub and supper club on the property discretely positioned. Our sister property, Oceana Beach Club, is located on the Palm Jumeirah with swimming pools, a lazy river and private beach. We offer complimentary shuttles to and from the Club. ... more   less 
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