Just arrived home from an 8 day stay at the Jumeirah Zabeel Saray and I cannot find enough superlatives to express what a fabulous hotel this is.
This was my 6th visit to Dubai and the last 2 visits we stayed at the Al Qasr. I thought that hotel was wonderful but the Zabeel Saray is in a different class.
We travelled as a group of 3 ladies and were originally booked in a twin room with 2 double beds. The hotel very kindly upgraded us to a family room with 2 separate bedrooms and 2 bathrooms.
On arrival we were met with cool towels and drinks and after a long journey, simply could not take in the grandeur of the hotel lobby.
Our room was beautiful but unfortunately just as we were ready to go to bed we had a really bad flood from the air conditioning unit in 1 of the bathrooms. After a call to reception a maintenance man duly arrived and after 10 minutes said we were now ok and the problem fixed. He left but we could still not get the air con to work. Too tired to care we went to bed but the room was very hot.
The next morning I went to the Concierge desk and reported it again.
That evening I had to report it again.
The next morning, after a really unpleasant night, I went to Reception and asked to speak to someone. Ishan Maken came out to see me and after giving him chapter and verse regarding the problem, he insisted we should be moved rooms.
He then offered me a 2-Bedroom suite on the 5th floor and took me to see it to see if it was 'satisfactory'. Wow, wow, wow...it was unbelievable! Later that day the staff came and moved all our belongings and I cannot thank Ishan enough for the help he gave to me.
We stayed on the HB package and it was incredible value with fabulous food.
All the restaurant staff were lovely and friendly and special mention to Cecile who was a delight to speak to.
We decided to swap 1 of our evening meals for the Al Qasr so I could show my friend how lovely it was. What a disappointment!! The food was very limited and not good. The standard of dress was awful and I draw the line at children in a restaurant wearing their pyjamas!!
I was so upset I filled in a satisfaction survey and asked for a response but I have not had one as yet.
The standards have really slipped there.
During our trip we visited the Jumeirah at Etihad Towers hotel in Abu Dhabi...........gorgeous!!
The St. Regis at Abu Dhabi.......smart but a bit out of the way.
The Burj Khalifa for ladies night at At.mosphere on the 122nd floor.......amazing!!!
The Burj al Arab for afternoon tea..........fabulous!!
Mina Al salam for Brunch.......sorry but only average.
Atlantis.....wondrous but very much a family hotel.
It didn't matter which other hotels we visited we came back to the Zabeel Saray and all agreed it was definitely our favourite by far.
Comments made by previous visitors as to the fact that it is a journey on and off the Palm........... all I can say is that we found it a bonus. It was great to escape the madness and the traffic of central Dubai. Plus the taxis are cheap so it really isn't a problem.
On departure Ishan and the Deputy Manager Rahul came out especially to see me to check we had enjoyed the stay. It was a really nice touch.
We didn't just enjoy our stay we absolutely LOVED it and would stay again in a heartbeat.
My dream job would be to work for the Jumeirah group as a mystery traveller going from hotel to hotel checking on standards. I would definitely find no problems at the Zabeel Saray!!
Watch out rival hotels............this hotel will soon be at Number 1.
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- Also Known As:
- Jumeirah Zabeel Saray Hotel Dubai