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“What an amazing stay”

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Jumeirah Zabeel Saray
Ranked #57 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 29 May 2013

We've just returned from our annual trip to Dubai, staying at the Zabeel Saray was amazing, the style of the place is fantastic and the staff even better. We spent an afternoon in the Spa followed by a massage, which was really good. We spent each evening on the beachfront bar and had an amazing meal at Amala. We were very well looked after and special attention paid to us Rahul Sharma for the duration of our stay. We've stayed at many other properties in Dubai, but this outshines the rest by far. We are already planning our next visit.

Stayed: May 2013
Thank carl m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded 6 July 2013

Dear Guest

Thank you very much for your wonderful feedback from your recent stay at Jumeirah Zabeel Saray and for recommending our Resort on Trip Advisor.

It is indeed very gratifying to learn that we were able to deliver the high level of customer service that Jumeirah is renowned for. Thank you for you warm acknowledgements of our opulent hotel, and high level of customer service provided by our team of incredible colleagues.

I am delighted to read that you will be returning to stay with us at Jumeirah Zabeel Saray in the very near future. We certainly look forward to welcoming you back to our Resort, and to continue ensuring your stays with us impress you and provide such fond memories.

Sincerely,

Stephan Schupbach
General Manager

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3,815 - 3,821 of 5,296 reviews

Reviewed 29 May 2013

Spent 7 nights at the property and would like to recommend the same. Rooms are great. Decor is a real reflection of Turkey in all the rooms, something that I would like to take home specially the sunken bath and lights. Location is great if you have been to Dubai before and don't mind the 20 minutes each way traveling time. The only down side is there main restaurant - breakfast, lunch and dinner. Selection is poor if you are staying for more than a couple of nights.
Front desk & concierge are great. Specially Joe in the driveway. Room service is a bit slow and so are the porters.

  • Stayed: December 2012, travelled with family
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Thank YLo1219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded 5 June 2013

Dear Guest

Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and for your kind acknowledgements of our opulent hotel.

I am also grateful for the areas you have identified where you feel we could improve and rest assured your feedback will be shared for remedial action and future improvement.

Once again, thank you for sharing your feedback on Trip Advisor and for recommending Jumeirah Zabeel Saray. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Stephan Schupbach
General Manager

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Reviewed 28 May 2013

This hotel is incredible: the service second to none and the room beach amazing.
I was recommended this hotel and was not disappointed. From the moment we arrived to the time we left the whole experience was top class.

  • Stayed: May 2013, travelled as a couple
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1  Thank SallyGray449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded 5 June 2013

Dear Guest

Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and for your kind acknowledgement of our opulent hotel, exquisite facilities and culinary fare.

We make every effort to maintain the high standards of quality service delivery Jumeirah is renowned for, and we are delighted that we have been successful in achieving this during your stay.

Once again, thank you for sharing your feedback on Trip Advisor. We look forward to the opportunity of welcoming you back to our hotel in the near future.

Sincerely,

Stephan Schupbach
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2013

The hotel is absolutely fantastic , the rooms are a good size , the beds are so comfortable, the beach is right beside the hotel, the staff are great, only complaint is the price of alcohol ,£10 , £9 a glass of wine, other than that it was great

  • Stayed: May 2013, travelled as a couple
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Thank caroline s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded 29 May 2013

Dear Guest

Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and for your kind acknowledgement of our opulent hotel and exquisite facilities.

We make every effort to maintain the high standards of quality service delivery Jumeirah is renowned for, and we are delighted that we have been successful in achieving this during your stay.

In regard to your comment on the cost of wine, rest assured our prices are regularly evaluated and updated in line with our direct competitors.

Once again, thank you for sharing your feedback on Trip Advisor. We look forward to the opportunity of welcoming you back to our hotel in the near future.

Sincerely,

Stephan Schupbach
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2013

The hotel and grounds are amazing and reflect the Jumeirah Groups efforts to make their properties memorable and to the highest of standards in every way.

Staying at the Zabeel Saray for six nights in late May 2013 was a very very special experience, from arrival to departure there were only a few gaps in the amazing service we received throughout.

Staff are friendly, and made every effort to ensure the stay was to the highest of standards. With a smile and hello regardless of the day or night, even just passing someone in the corridor. To a previous reviewer, the staff in suits next to lifts and doors are discreet security staff, who always spoke, offered help when required or located someone who could.

The only time we encountered a dip in service was at the Lebanese restaurant, whilst the food was marvellous, the staff seemed distracted by a group of non-residents all of whom they clearly knew, and who had come to use the restaurant. The chef's coming out to chat, and a stream of other staff joining with their socialising. Maybe on a quiet night that would have been acceptable to a degree, but the whole place was heaving with guests, and this impacted on the experience we'd had in all the other premises on site, especially when they are sat behind my wife and I trying to take over our table too!

The rest of the staff we met had an amazing knack of being discreet yet always available, with particular credit to the beach staff. All of whom responded to little more than a gesture, with an keen eye more akin to an auctioneer than a member of hotel staff; however some of our fellow guests still chose to bellow and arm wave as if they were in distress, depends how desperate you were for a beer I guess, but very very unnecessary.

So, to the rooms; We had a Junior Suite, which was so well appointed I could find no fault. If I were to criticise anything, the automatic curtains did not work (connection was adrift) ... Now, that's not the end of the world is it..How did I live without those electronic curtains? .. With all seriousness, there was nothing to cause me any concern at all. Very well sound proofed, air conditioning worked well and automatically switched off if you wanted the balcony doors open.

The bathroom was huge, wet-room and the biggest bath I have ever seen in a hotel room, all spotlessly clean.

Food was a revelation, and contrary to a previous review Half Board allowed you access to all bar two restaurants without any supplement. However all allowed an upgrade of 125 Dirams upwards to select off the full menu, but this was matter of choice and taste as the Half Board menu's were some of the best selections we'd seen. Now I do concede that the leaflet provided upon arrival may have been read that only two restaurants were available to half board customers, if you sought clarification this was not the case.

The menu for Half Board customers was changed almost daily across the restaurants, and the Imporium Buffet a true marvel at Breakfast and Dinner.

The Amala Indian restaurant was truly amazing, and service impeccable. The taster menu (that was available at a supplement) was a show stopper. We allowed our host to choose for us a selection of signature dishes, and they were incredible. You were also allowed to re-select anything you wanted again (we were too full after the first round if I'm honest).

If you want total relaxation and not be troubled for anything, then the Zabeel Saray is perfect. There is nothing around it to spoil the peace, even nearby construction work totally unnoticeable. The rest of Dubai is within easy reach by taxi, both private and local, at a reasonable price. Hotel Private taxi to Mall Of Dubai was around 70 Dirams each way, even arranging to collect us when we'd finished with no pick up at no extra charge.

I could go on with a huge list of positives, however I'd be here all day, go and see for yourself.

  • Stayed: May 2013, travelled as a couple
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1  Thank Mark1971_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded 6 July 2013

Dear Guest

I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray and thank you for recommending our hotel on Trip Advisor.

Thank you for your kind acknowledgement of our warm hospitality and exquisite facilities. We make every effort to maintain the high standards of timely and quality service delivery Jumeirah is renowned for, and we are delighted that we have been successful in achieving this during your stay.

Once again, thank you for sharing your feedback and for recommending our Resort on Trip Advisor. We look forward to welcome you back to Jumeirah Zabeel Saray in the near future.

Sincerely,

Stephan Schupbach
General Manager

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Reviewed 27 May 2013

Just returned from a fantastic five day break.We had the half board dine around the world deal which is a great deal if you can get it.Arrived late on the first night easy check in,followed by lovely indian meal.The pool and beach are great , we came home just as the kids holidays started and it was starting to get very busy around the beds although the staff always help you get a bed.The rooms are good ,plenty of water and typical of the hotel in general spotless.We did the wild wadi which we enjoyed.We had a meal at the camevale at jumeirah beach hotel which was fabulous .The Al Nafoorah and the buffet at the imperium were faultless .The only con we had was the meal we had at Al Hambra at the Madinat hotel.The service and food was not in keeping of what we experienced everywhere else ,I suggest they send our waitress on a charm school course.The staff at the Zabeel are fantastic ,as others have said nothing is too much trouble everyone has a smile on their face.The wine and beer is pricey but you know that before you go .All in all our group all said they would not hesitate to go back although probably when it was a bit cooler.

  • Stayed: May 2013, travelled with friends
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Thank bluemoon152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded 29 May 2013

Dear Guest

Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and for your kind acknowledgement of our exquisite facilities, culinary fare and excellent service .

We make every effort to maintain the high standards of timely and quality service delivery Jumeirah is renowned for, and we are delighted that we have been successful in achieving this during your stay.

Rest assured your feedback in regard to your experience at Al Hambra will be shared with the colleagues at Madinat Jumeirah for remedial action and future improvement.

Once again, thank you for sharing your feedback on Trip Advisor and for recommending Jumeirah Zabeel Saray. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Stephan Schupbach
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2013

My friend and I spent 6 days at this hotel and wished we had stayed longer. Some years ago I had spent time at Jumeirah Beach Hotel with my husband so wondered how this hotel would compare. It was fantastic. Nothing was too much trouble for any of the staff. We were checked in at once in the beautiful reception area, and on arriving in our room were really impressed with every detail from the size of the room to all the fitments, including the amazingly large marble bath. Our room overlooked the pool, the gardens and the beach, with a great view from the balcony. Complimentary WiFi, fruit and bottled water were available in the room and water also provided around the pool and at the beach. This hotel is on Palm Island but runs a shuttle bus every 2 hours to the Emirates Mall (from here you can get the metro), Wild Wadi (with complimentary access) and Madinat Jumeirah (sister hotel). Food at the hotel is first class with a number of restaurants to choose from, and all have excellent food and service. I cannot recommend this hotel highly enough and would love to return soon.

  • Stayed: May 2013, travelled with friends
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1  Thank Ruth N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded 29 May 2013

Dear Guest

I appreciate your loyalty to Jumeirah Hotels & Resorts and would like to thank you for your review of Jumeirah Zabeel Saray on Trip Advisor and for your kind acknowledgements of our opulent hotel, exquisite facilities and culinary fare.

We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors.

I am delighted to read that you will return to Jumeirah Zabeel Saray. We certainly look forward to welcoming you back.

Sincerely,

Stephan Schupbach
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Zabeel Saray

Address: The Palm Jumeirah, Crescent Road West, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#12 Family Hotel in Dubai
#18 Romantic Hotel in Dubai
#19 On the Beach Hotel in Dubai
#21 Business Hotel in Dubai
#53 Luxury Hotel in Dubai
Price Range: £203 - £1,729 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Zabeel Saray 5*
Number of rooms: 442
Reservation Options:
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Also Known As:
Jumeirah Zabeel Saray Hotel Dubai

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