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“9 day stay superb!!”

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Jumeirah Zabeel Saray
Ranked #67 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 12 July 2014 via mobile

I have just returned from a fantastic family holiday at the zabeel saray.. This was our second visit to the hotel and was just as good as our first!! Food throughout the hotel was excellent with the Indian restaurant a particular favourite of ours. We have a 3 year old and we were really pleased to see the children facilities were completed and he enjoyed ours of fun outside on the slides and water features. The staff were also brilliant inside the children's sinbads play area and nothing was too much trouble. The overall experience at this hotel is what you expect from a 5 star dubai experience. We will definitely return for a 3rd stay soon.

Stayed: July 2014
2  Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded 16 July 2014

Dear Guest

I appreciate your loyalty to Jumeirah Hotels & Resorts and would like to thank you for your feedback from your stay with us at Jumeirah Zabeel Saray.

It is indeed very gratifying to learn that we were able to deliver the high level of customer service that Jumeirah is renowned for. Thank you for you warm acknowledgements of our exquisite facilities, fine selection of Restaurants and high level of customer service provided by our team of dedicated colleagues, who live and breathe our Stay Different brand promise. It is always with pride that I am able to personally recognize them for their efforts to exceed our guests expectations.

I am also very pleased to know that you will definitely return to stay with us at Jumeirah Zabeel Saray in the near future.

Sincerely,

Stephan Schupbach
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,217 - 3,223 of 5,502 reviews

Reviewed 11 July 2014

Staff, rooms and food all faultless but oh the fumes! Being July in Dubai and so hot outside, doors were sealed and the air inside was polluted with cleaning chemical fumes, felt slightly nauseated most of the time. Please consider using natural cleaning products, if you make up your own, you will save lots and the smell will not be so noxious. Other than that I have to say that the room was very comfortable and I was grateful for early check-in. Dinner at Turkish restaurant was a let down. This hotel is very expensive, $60 extra for breakfast is too much and beware of spa crazy prices!

  • Stayed: July 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank cat_con30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded 16 July 2014

Dear Guest

Thank you for your feedback from your recent stay at Jumeirah Zabeel Saray and for acknowledging our high levels of customer service and exquisite facilities.

I am sorry to read that there were aspects of your experience from the smell, restaurant and fares that did not meet your expectations and I would like to express my personal apologies. Rest assured that your feedback has been taken seriously and shared with the relevant colleagues involved, for immediate action and remedial improvement.

Once again, thank you for sharing your feedback with us and I look forward to welcoming you back in the near future.

Sincerely,

Stephan Schupbach
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

This hotel has everything: excellent rooms, fantastic restaurants, lovely beach, perfect staff, out of this world spa. We booked half board and were able to use restaurants at other Jumeriah group hotels, excellent idea we enjoyed trying different places to eat. We had an amazing time and hope to visit again very soon.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
7  Thank Susie925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded 16 July 2014

Dear Guest

It is with great pleasure to read your very kind review and thank you for recommending our hotel on Trip Advisor.

We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for acknowledging our high levels of customer service, fine selection of Restaurants, exquisite Talise Ottoman spa and our opulent facilities.
I am also very pleased to know that you will definitely return to stay with us at Jumeirah Zabeel Saray in the near future. We certainly look forward to welcoming you back.

Sincerely,

Stephan Schupbach
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014 via mobile

It was my daughters birthday and we checked in at Zabeel Saray jumeirah
My kids loved the place though we were just for a night at the hotel.
The walk way from the reception to various outlets with excellent decoration of Arabic theme
I would highly recommend this to all those who love true Arabian hospitality

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Avtar T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded 16 July 2014

Dear Guest

Thank you for recommending our hotel on Trip Advisor. I am very pleased to read your wonderful review of your holiday with us at Jumeirah Zabeel Saray and would like to personally thank you for choosing our Resort for your daughters’ birthday celebration above the many options available in Dubai.

Thank you for your kind acknowledgement of our warm hospitality and exquisite facilities. We make every effort to maintain the high standards of timely and quality service delivery Jumeirah is renowned for, and we are delighted that we have been successful in achieving this during your stay.

We look forward to the pleasure of welcoming you back in the very near future.

Sincerely,

Stephan Schupbach
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

Its very hard to find any fault with this hotel, its our first time staying in the Palm Jumeirah - but this hotel pretty much has everyone your heart could desire. The pool is superb, with an infinity pool leading to the beach with copious amounts of friendly staff and lifeguards. We have not got any children but they would be very safe here with two paddling areas for children. Breakfast is served from very early to 11:30 so ideal for early starts or a lie in. The concierge (Patrick) is superb leaving nothing to chance in arranging things to do - and also the hotel is good too for the rich and famous - we have seen 1 or 2 well known people idling away without distraction. If you are into fitness, the gym could do with some extra machines and maybe some classes - but I'm not sure there is demand from the guests. My wife informs me the Spa is amazing - and with a variety of different restaurants and a great bar I recommend this hotel to anyone who needs a spot of luxury, great service, attentive staff and a pleasant week on the Palm.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded 16 July 2014

Dear Guest

Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and for your kind acknowledgements of our opulent hotel, culinary fare, exquisite pool facilities, award winning Talise Ottoman spa and well recognized restaurants.

It is indeed very gratifying to learn that we were able to deliver the high level of customer service that Jumeirah is renowned for. Thank you for recognizing Patrick who impressed you by his attentiveness. It is with great pleasure that I am able to recognize him for his efforts to ensure our guests have an enjoyable and comfortable stay.

We certainly look forward to welcoming you back and provide you with such fond memories.

Sincerely,

Stephan Schupbach
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

We have just returned for the second time and have not been at all disappointed by the exemplary standards from the moment the car door opens to the moment the car door closes you feel special. All of the staff are fantastic nothing is too much trouble, this is not a facade when you actually talk to the guys they love working for the company and this is definitely reflected in how you are welcomed, we loved the fact that the hotel fully respected Ramadan, best moments experiencing the Vietnamese and French restaurant VOI, to being offered a peppermint flavoured cold towel when you are on your last legs on the treadmill in the gym, it’s those little moments that differentiate the Zabeel Saray, so it may be a little way out of the JBR but who care’s

Room Tip: 528 is great its on the end of you have two views of the ocean
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank steve m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded 16 July 2014

Dear Guest

I appreciate your loyalty to Jumeirah Hotels & Resorts and would like to thank you for your feedback from your recent stay at Jumeirah Zabeel Saray.
Thank you for your kind acknowledgement of our warm hospitality and fine selection of Restaurants. We make every effort to maintain the high standards of timely and quality service delivery Jumeirah is renowned for, and we are delighted that we have been successful in achieving this during your stay.

Once again, thank you for sharing your feedback with us and I look forward to welcoming you back in the near future.

Sincerely,

Stephan Schupbach
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

I saw this hotel in a movie (MIP Ghost Protocol) and looked forward to staying in here.
Everything was beyond expectation.
It's super gorgeous, but never feels too much. Every one has great hospitality. The facilities are nothing but beautiful. Amazing beach and outstanding spa. Very unique restaurants.
It's located far from the downtown Dubai, but it's ok. Cabs are very cheap anyway and probably you won't wanna leave this hotel for anywhere.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Service
3  Thank tokiogirl1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded 16 July 2014

Dear Guest

I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray.

We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for acknowledging our opulent hotel, warm hospitality, fine selection of Restaurants, exquisite beach and spa.

We look forward to welcoming you back to Jumeirah Zabeel Saray in the near future.

Sincerely,

Stephan Schupbach
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Zabeel Saray

Address: The Palm Jumeirah, Crescent Road West, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#11 Family Hotel in Dubai
#18 Romantic Hotel in Dubai
#21 Business Hotel in Dubai
#22 On the Beach Hotel in Dubai
#58 Luxury Hotel in Dubai
Price Range: £167 - £2,763 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Zabeel Saray 5*
Number of rooms: 442
Reservation Options:
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Also Known As:
Jumeirah Zabeel Saray Hotel Dubai

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