Having travelled with First Class with BA to Dubai, the standard for our holiday had already been set extremely high! And we were not disappointed. We had a luxurious chauffer driven journey to the Zabeel Saray and, having arrived early in the morning and our room not white ready, were offered breakfast in the luxurious and comfortable surroundings of the Club Lounge. The room itself was spectacular (as is the hotel throughout): fantastic pool/sea view; super king sixed bed that was one of the most comfortable we have ever slept in; an ottoman style bath and large walk-in shower. The pool, beach, grounds and hotel were immaculately maintained. The pool area could be quite noisy, even though there is a completely separate area for children. As such, we tended to relax on the beach instead. We sampled most of the may restaurants: the French/Vietnamese (my partner's favourite), the Lebanese (my favourite), the Turkish (a close second for us, although the most ENORMOUS amount of food!), the beachside Italian/International (lovely chilled surroundings away from the business of the hotel), the Indian and the main buffet restaurant (where the selection and quality of the food remained excellent despite the size - thought this one is very much more for families and doesn't offer the quieter surroundings of some of the other restaurants). While the presence and beauty of the hotel were outstanding, the standards of service marked our stay out as truly exceptional. We chose the Club Package so had access to the Club Lounge and all the associated services throughout our stay. This also provided us with the highest standards of service. Indeed, the hotel itself is very large but the staff at the Club Lounge made the surroundings feels much more intimate and personal. Managed by Manju, we received a warm welcome from all the staff and individual attention from Manju himself. Indeed, the staff went above and beyond on a continuous basis: for example, after we checked out, Manju ensured we had lunch and that we had access to hotel facilities (showers etc) until we departed. If we had anything to feed back at all, it would be (constructively) to say that it might have been useful to have a clearer run-through of what the Club Package offered from the outset so we could have made the most of what available (we did feed this back to Manju personally and it turned out he had not been on duty the day we arrived but he promised to ensure this was addressed in future). Overall, a fantastic trip: First Class air travel combined with First Class surroundings and First Class service courtesy of the Club Lounge team. We are now spoiled for life!!
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- Also Known As:
- Jumeirah Zabeel Saray Hotel Dubai