We stayed for 12 nights end July/beginning August. We arrived at 1am and check in was straightforward - we never got any offer of an upgrade nor did we get any water park tickets! Our room was spacious and well equipped with a massive bath which is perhaps a little impractical - we never used it as we imagined it would have taken hours to fill. There were 3 of us staying in the room and every day only 2 towels were left in the room so every day we had to request an extra towel and also had to request loo roll a couple of times. The view from the room, which had a balcony was impressive - looking back at the Palm with the Atlantis in the distance. The food at the restaurants was very good and portions were very large and service was excellent. However we found the variety of on site restaurants a little limited compared to somewhere like the Jumeirah Beach Hotel. Sun loungers - around the pool there are issues with guests putting their towels out early and then not returning to use the beds until much later in the day - this isnt fair and I think management need to adopt a policy whereby if guests do not appear within a specified time then their towels are removed. We witnessed a German couple put towels on loungers before 8am, they then disappeared and did not return all day! Selfish! Lovely refreshing ice lollies, water, cucumber slices and orange segments served around the pool and even your sunglasses polished! I was ill during our stay and as I was suffering stomach problems requested a couple of bananas which concierge promised would be sent to the room - we asked twice and those nanas never did turn up. All in all we liked the hotel but its remoteness and restaurant selection will probably mean that next time we holiday in Dubai we will most likely stay in the Jumeirah Beach area. Also our 16 year was pretty bored as nothing for teenagers to do of an evening.
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- Also Known As:
- Jumeirah Zabeel Saray Hotel Dubai