This is our second trip to JZS within a couple of months, and both stays have been excellent. We are a family with 2 kids, aged 5 & 7. We are seasoned travellers to Dubai, having been coming here for 12 years, and have stayed at many 5 star hotels, and JZS is now one of our favourite hotels in Dubai.
The location is a little out of the way on the Palm, however, taxis are cheap enough to get round.
The hotel is opulent, with friendly and responsive service.
The rooms are beautiful and are well serviced. We had some issues on the first day with a sewage type smell, however, this was resolved within a couple of hours, and we never encountered any other issues. The room was serviced firstly at around 9-10am and then again after we departed for dinner in the evening. Our preferences were noted by housekeeping on the first day, and we didnt need to ask for anything again...perfectly seemless.
The main pool was chilled which helped us stay cool during what was hot and humid weather. Pool service was excellent, however, pool side loungers were on a couple of ocassions difficult to come by which is not what you would expect at a 5 star property. I would suggest JZS consider adding another pool, as this will relieve some of the pressure on the main pool. The kids pool has been reopened after a revamp and looks good but suffers from having no breeze. In the heat of summer, this can be stifling. The staff at the kids club were great and we had trouble pulling the kids away from the place!
When staying onsite, we mainly dined at Imperium, the main buffet restuarant and the food choice and quality was excellent. My wife is vegetarian, and the chefs there were always happy to oblige with alternative options. Service at the restaurant was attentive and the team did a great job attending to our every requests, which with kids can be numerous! We also dined at Amala, the Indian restuarant. Although we enjoyed the food, the ambience is a little too dark, and we found that both of our kids were asleep there within an hour or so! They really need to look at this aspect of the restaurant.
In summary, a great hotel which catered for our needs as a young family. We will definitely be returning.
- Reservation Options:
- TripAdvisor is proud to partner with Jumeirah International, Booking.com, Expedia, Holiday Gems, Southall Travel, Ebookers, Odigeo, Hotels.com, Priceline, Ctrip TA, TravelUp, Traveltool, S.L.U., TripOnline SA, Evoline ltd, getaroom.com, Cancelon and HotelQuickly so you can book your Jumeirah Zabeel Saray reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Jumeirah Zabeel Saray Hotel Dubai