I can verify the review of Globe Trotter9978 as being absolute truth and include photos in my review to support what we both found about this property, no hot water, mildew and general lack of cleanliness. Besides this, furniture obstructed emergency exits for the 3 days we were there.
WORST OF ALL, on checking in they took possession of our passports. On checking out, they could not find them. Consequently, we had to miss our flight to New Zealand with date changes costing 400 GB pounds. My girlfriend insisted they search office drawers again. She intervened and searched them herself and found the passports after they had looked at least 3 times. Hotel staff admitted the fault was theirs, but have after a month refused to reimburse us the 400 pounds. They 'generously' offered us 50% discount for our enforced extra night. I refused to pay for this at all. The booking was made through booking.com who have tried to get reimbursement on our behalf, with no success. I would hope booking.com may impose sanctions on the hotel. My Advise, stay away fromthis hotel. A pity as we booked it because of good location and is an apartment hotel..
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