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“Great Stay”
Review of Ramada Jumeirah

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Ramada Jumeirah
Ranked #154 of 550 Hotels in Dubai
Certificate of Excellence
cape town
Level 5 Contributor
69 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Great Stay”
Reviewed 5 May 2014

I stayed at his hotel for 2 nights in April. The room and bathroom very comfortable and spacious. Very nice big pool but loungers around the pool very limited. What I also enjoyed was the shuttle bus to 2 beaches and shopping malls during the day. A very nice shopping centre just across from the hotel. We had a very nice meal at the Gingers restaurant that is part of the hotel. If you arrive before 18h30 at restaurant prices are 50% less. Will stay here again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TableMountain_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Dublin, Ireland
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 May 2014 via mobile

Stayed in this hotel during a 4 night trip to Dubai. The room was fantastic, very spacious, lovely bathroom and comfy bed. Checked in late and the staff were a bit abrupt however the day staff were very friendly. Dockers bar attached to the hotel is great and the staff there were fantastic. Never saw the pool and the location was ok, taxis are so cheap that it meant the location wasn't a big deal.

Stayed April 2014
Helpful?
Thank mattyo2909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 May 2014

As part of our Imagine Cruising Queen Mary package we had 2 nights at this hotel and what a treat. Well located with their own shuttle service to most attractions, the rooms were super luxurious and way beyond expectations. Staff were friendly and helpful and requests were quickly actioned. The breakfast buffet had a few glitches with cutlery and plates but all was handled quickly and efficiently. I would most certainly return to this hotel

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MOdjaji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hellertown, PA
Level 5 Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 April 2014 via mobile

Wow! I've never stayed at a Ramada hotel before but, after my stay here, I'm sold on the brand.

After my nightmare experience at the Holiday Inn Dubai, I checked in to this hotel. When we arrived, we were greeted a sincere "welcome" and a inviting smile. Check in was a breeze and, to our room we went.

The place is beautiful, extremely clean, and modern. The rooms are very specious, beds are firm and comfortable. The rain fall, glass enclosed shower is awesome. My point, you really get more than what you're paying for here.

Anytime we needed something, we had it in less than 10 minutes. I can't think of anything we asked for, that they said no to.

Our stay included breakfast at the hotel restaurant. The restaurant is called CuiSlines - top notch food & service, it was nice being greeted every morning by name. We did have lunch there once during our stay. The food is buffet style, and meat is cooked to order which is great. The wait staff are very attentive and constantly checked with us to ensure all of our dining needs were met.

I do have one minor gripe. Having to pay 5 AED to get a towel for the beach is kinda silly.

I will definitely stay here again when I return in December.

Stayed April 2014, travelled with friends
Helpful?
3 Thank Rich M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_RamadaJumeirah, General Manager at Ramada Jumeirah, responded to this review, 27 April 2014
Dear Rich M,

Thank you for the kind words. I’m glad that you’ve enjoyed it.

With regards to the towels, you are indeed right that it is silly – a word I used myself when implementing it - but, unfortunately, whenever something is free (and it was) people tend to abuse it. Irrelevant of what system we’ve tried, it ended up in either too many towels being given out or upset customers. At the moment we are reasonably –but not totally- happy with this system. Time will tell if it needs to be changed again.

Just let me know when you are arriving in December, it would be a pleasure for us to look even better after you.

Regards,
Tim swagemakers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kemerovo Oblast, Russia
1 review
Reviewed 24 April 2014

Hello from Russia!
Together with husband we stayed in Ramada Jumeirah hotel from 28 march till 11 April.The room was always clean, always quiet, without any noise, slept like babies. The breakfast was not so different, but the meal always fresh! Chef Henry gave a lot of positive emotions, so our days started with a good mood!The pool bar in the top is always busy, we needed to wake up early to take a place. Amazing pastry every day and sea food in the cuisines restaurant! We want to say big thanks to Yelena for the hospitality and attention, for the excellent service and taking care of the guest ! She was always ready to help, very valuable worker and happiness for all the Russian guests- we felt like we were at home, thanks for her!!
The ladies at the reception are rude, don't know how to smile we were informed about 1 hour internet voucher only on the 5th day after arrival!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nasty_220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
364 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
Reviewed 21 April 2014 via mobile

Attending a family wedding, we stayed for 6 nights in early April.

The hotel is a bit out of the way from central Dubai which may suit some, but with taxis readily available & very cheap - 30 aed (£5) or less for most journeys, this shouldn't be a problem. There were usually 2 metered taxis outside the hotel or the very helpful doormen would hail one for you. No metered taxi ride should be more than 60 aed anywhere to anywhere. Plenty of eateries within walking distance and a supermarket in the road behind the hotel.

Rooms were fine, very clean, large enough, complimentary water & coffee/tea. Nice bathroom and shower & large comfy bed. Ironing board and iron, hair dryer. We found the room service menu, food and drinks around the rooftop pool and foyer to be very reasonable. There was plenty of choice for breakfast was which was disproportionately expensive @ £15pp !!

Not built, perhaps, as a tourist or holiday hotel, the size of the pool and the sun lounger area, seating etc, was intended for occasional use so is wholly inadequate for the size of hotel. With many families holidaying here we never found a bed/lounger available after 9:30am. In fact not even a spare seat or chair at the bar with people sitting and using the adjacent chair to put their towels on etc. at times there was barely enough space to lay a towel on the floor!! A real plus though we're the pool staff who knew who was waiting for a vacant lounger. I saw them ask 2 people who just arrived and took 2 beds that people were before them and already waiting. Excellent! Why don't all hotels adopt this policy??

All staff were really friendly & helpful. I had no problem connecting anywhere in the hotel, each room is allowed just 1 hour free wifi access per day by asking the reception desk who would tear off a chit with login details. After that you get charged by the hour!!! Nowadays this really is unacceptable when burger bars, coffee shops, Malls etc offer complimentary access.

The public beach is a 25 minute walk which may be taxing in the heat but hotel provided a shuttle there plus the Dubai mall.

My family had 6 double rooms in total and all enjoyed our stay but the hotel should really stop charging for using wifi!!

Stayed April 2014, travelled with family
Helpful?
1 Thank saxondean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_RamadaJumeirah, General Manager at Ramada Jumeirah, responded to this review, 22 April 2014
Dear Saxondean,

Thank you for your extensive review about my Hotel. For somebody staying with us for 6 days in 6 rooms this does give us a very objective information in telling us what we are doing right and where we could improve.

I appreciate your comment with respect to the WIFI. A very often mentioned complaint by our guests. But, contrary to the wifi connection in Bars and Burger Restaurants who have one single router most of the time, we have an extensive –and expensive- network to give the whole Hotel access to wifi. We have in average more than 400 guests in the Hotel whom all have in one way or the other wifi requirements. If we now would give it for free it would heavily reduce the speed available. (Especially when some guest do download movies during the daytime when they are away, for them to view them in the evening, which is not very uncommon) We believe that we did come up with a reasonable alternative to give you one hour for free in order to catch up with the loved ones at home. There is also a possibility to have free internet (24 hours) on our 4 working stations in the business centre. This would still give those who do rely on fast internet –which are mostly business people- the possibility to still have reasonable access to their needs.

With respect to the pool, there are indeed sometimes challenges in satisfying everybody with sun loungers at times. We are looking at finding ways to improve the service in this respect and are purchasing some more loungers and are looking at other possibilities but there are some architectural limitations we are confronted with.

Again thank you for the detailed review. I will convey to the staff your positive remarks about their friendliness and cleanliness, and certainly hope you will be visiting us again.

Tim Swagemakers
General Manager
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London, United Kingdom
Level 5 Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 19 April 2014

Booked this hotel via British Airways given it's good value and great reviews on here.
On arrival, in the early hours, we were advised that a room for the 4 of us (2 adults and 2 kids) wasn't available. However they could offer a room with one big bed and an additional..... For 4 people! Apparently they only allocate rooms on arrival and not when you book through a travel agent. Therefore a 2 bed room wasn't available and that's all they could offer.
After a heated discussion and a call to BA we were given a deluxe room, still with beds for just 3 people though. My youngest said he was happy(ish) to sleep on the sofa so we conceded defeat. They said that a 2 bed room may be available the day after but we decided to unpack our stuff and stick to this room.
The room itself was nice and the bathroom very good. The daily servicing of the room was frustrating though as we never got the 4 towels we needed, even after requesting them. One day we didn't get any towels.
The food and drink service at the Pool was also very disappointing but the staff friendly. The speed of the service was sometimes painfully slow and the staff needed prompting on more than one occasion.
The pool was nice and the boys loved it. There was always a scrum for sun beds though and added a little stress to the daily routine.
Breakfast was great and the staff in there very good. A couple of times one of the coffee machines wasn't working, which created quite a queue.
One big annoyance of the hotel was the inability to get an alcoholic drink after 21:00, unless you wanted to sit down and eat. The Scottish pub attached to the hotel was open until 03:00, but with two kids, there was nowhere to sit and have a pint or a nightcap. All the other hotels I've stayed in, in Dubai for business, this isn't an issue.
The shuttle bus to the Jumeirah Beach Park was very convenient but make sure you get there early. However, if you miss it, a taxi costs about £3 so no big problem. Lots of taxis waiting for your return trip as well.
While I'm talking about taxis, getting one from the hotel was not a problem. The security / front door staff were always able to get a taxi within 5 minutes.
Summing it up. I wouldn't stay here again as a family but would consider for a cheap break with my wife. Given the problems we had at check-in, I wouldn't recommend this hotel to a good friend.
The booking process needs to be changed and the communication between staff needs to be improved.
Any questions, please ask.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank The_Bentons_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_RamadaJumeirah, General Manager at Ramada Jumeirah, responded to this review, 22 April 2014
Dear guest,

Thank you for sharing your experiences related to your recent stay with us. It is only through constructive customer feedback that we can monitor and continuously improve our services.

I am pleased to read that you enjoyed our room, pool and shuttle facilities, and the services provided by our team of dedicated members in our all day dining restaurant.

Please accept my sincere apologies if we have come short of meeting your expectations. Rest assured that each comment is reviewed with our front office, housekeeping and food and beverage team members and adjusted where ever possible. It is our endeavor to give a continuous training to our team members on proper communication and to refresh their knowledge.

You are absolutely right with respect to your warning when booking one room for a family. The challenge comes rather from the travel agent not reading our information in the system properly. With 32 square meters available, this is big enough for 2 adults and a baby or 2 which we allow to stay in the room free of charge. But, already for smaller children –and in your case- 2, the room is definitely too small. We do have adjacent rooms with a closed main door and we’ve tried to accommodate as much as possible by upgrading you free of charge, even though the travel agent should have been a little more meticulous when booking our Hotel. We are, in that respect, not a real family hotel and are not trying to be as such. I do apologize about the inconvenience caused.

On another note, kindly be informed that it is in compliance with the Dubai law that we have not allowed your kids to enter our pub. The minimum age allowed to enter any pubs or nightclub in UAE is 21years old. However, other food and beverage outlets has different timings which you might find suitable. Our room service is open 24hours, our all day dining restaurant is open until 22:30, and our a la carte restaurant is open till midnight.

We hope that you will give us the opportunity of welcoming you back to demonstrate our ability to deliver service and facilities to your expectations and to amend your latest views.

We look forward to such in the not too distant future.

For further assistance, please do not hesitate to contact me back at tim.swagemakers@ramadajumeirah.ae

Sincerely,

Tim Swagemakers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Jumeirah

Property: Ramada Jumeirah
Address: Jumeirah Al Mina Rd | PO Box 12112, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#105 Business Hotel in Dubai
#111 Romantic Hotel in Dubai
#119 Family Hotel in Dubai
#136 Luxury Hotel in Dubai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ramada Jumeirah 4*
Number of rooms: 252
Official Description (provided by the hotel):
Welcome to the new and exciting Ramada Jumeirah Hotel. This chic and modern hotel in the centre of Dubai is placed on Dubai’s Al Mina Road and near some of the city’s main areas such as Sheikh Zayed Road, Jumeirah Beach and the World Trade Center. Our 4 star hotel in Dubai city is a mere 5 minute drive from the International Financial Center and Dubai’s International Convention & Exhibition Centre, one of the city’s premier Business hubs. Several of the main tourist attractions such as Dubai Mall, Dubai Museum and Dubai Zoo, are also just minutes away from our 4 star hotel accommodation. Besides, Ramada Jumeirah Hotel is also just a 20 minute drive from the Dubai International Airport, making it easily accessible for travelers.Feel at home in our stylish 252 Classic Rooms, Deluxe Rooms and Suites. All the guest rooms in our 4 star hotel in Dubai centre have marble adorned generous bathrooms , TV and Ipod docking station.Our guests are welcomed to a state-of-the-art Health Club and Spa, a stunning roof top swimming pool and sun deck with unparalleled views of the Dubai skyline and the world’s tallest tower, Burj Khalifa. Our business travelers benefit from a host of corporate facilities in our hotel in Dubai centre that will meet all their business requirements. Whether it is for business meetings or corporate events, our contemporary fully equipped boardrooms and meeting rooms in Dubai centre are well equipped and our professional meetings team will ensure that your event is a success. Ramada Jumeirah Hotel also offers a choice of world favourite dishes at Cuisines, our international dining restaurant in Jumeirah, Dubai. Savour the flavours at our open-plan SouthEast Asian restaurant, Ginger. Watch football and enjoy a drink at our Scottish Pub, The Docks. ... more   less 
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