We were booked at this hotel in an Executive Suite for 7 nights. First off the bathroom wasn't clean enough, there were scratches and black fragments in the bathtub on the first day, the corners were dirty, the magnifying mirror was smudged. Not only that but the towels were pretty old and worn and the toilet didn't even flush properly, it had to be flushed 3 or 4 times each time, we did inform the receptionist about it but they had no action.
To be fair the size of the room and kitchen was very generous, but there were some things that should have been checked before the room was given to us that weren't - the lamps on the night stand didn't work (the bulbs were changed after we told reception), and the bin in the kitchen was broken. There was also a really bad smell from the sink in the kitchen and the cupboard underneath for our entire stay.
We also had a problem with the bed sheets not being changed, according to reception the sheets are supposed to be changed daily. This certainly wasn't the case, as one of the bed sheets we were given had small holes in it (we tried not to think about the fact these could have been made by bugs) and it wasn't changed for 2 nights, I was bitten twice wasn't sure if it was bugs but could have been an ants bite.
There is construction going on right next to the hotel and the view from our hotel room was of a building site (we had even emailed prior to our stay asking for a decent view and avoid the construction side as we did read the people before us viewing which we didn't get). We were woken up a few times by the construction workers early in the morning. When I tried to open the window on the first day the top hinge fell off the frame and the window came loose from the wall.
There is no free wifi at this hotel, the wifi in the rooms is charged which is fair enough (though it is really expensive to buy for a day almost £10 ) but there is no free wifi in the lobby either.
The staff in the hotel were fairly nice but unfortunately we found them pretty unhelpful when we were asking about places to go, especially for shopping...we asked about where to go to buy Arabic sweets other than the overpriced shops in the mall and nobody seemed to have any idea the tourist attraction and tickets man at the lobby had no computer to check for us an opening hours ... , There was one member of staff who we found helpful but when he wasn't around we were stuck.
- Official Description (provided by the hotel):
- Golden Tulip Al Thanyah hotel apartment is a Deluxe Hotel Apartment located in an exciting TECOM Area in Dubai surrounded by new destinations including the Dubai Marina, Dubai Internet City and Dubai Knowledge Village. This makes it an ideal Deluxe Hotel Apartment for both long and short term accommodations. Visitors arriving to Dubai for business purposes as well as those interested in exploring Dubai's vast leisure and shopping facilities will find Golden Tulip Al Thanyah Hotel Apartment an ideal place to be their home away from home. All rooms put climate control at your fingertips, and you'll also find a bevy of desirable amenities in every room size and type. These include satellite television, internet connectivity, and private in-room safe. Spend your day lounging in the hotel's health club, swimming pool, sauna, as well as FRESH Restaurant and Ristretto Coffee Shop or venture to the adjacent Mall of the Emirates with its ski slopes for even more unique fitness adventures. The Golden Tulip Al Thanyah hotel apartment enjoys an enviable position in a thriving part of modern Dubai. The city's convention center is only 15 km away, Al Maktoum International Airport is just 25 KM from TECOM while the Dubai international airport is a half hour's journey by car. ... more less
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