We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very Average”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Grand Excelsior Hotel Al Barsha
Ranked #261 of 540 Hotels in Dubai
Milton Keynes, United Kingdom
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very Average”
3 of 5 bubbles Reviewed 10 June 2013

We requested an early check in after a 9 hour flight not only was this ignored but the reception staff very very rude, the door men did not bother to open the door for you and housekeeping took over an hour to deal with any request it was laughable! The rooms were spacious and clean with comfortable beds and the location is great a 5 min walk from Mall of the Emirates, if you can over look the incompetence of the staff you will enjoy your stay but with so much choice in Dubai why bother!

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NatalieM77_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEHDXB, Front Office Manager at Grand Excelsior Hotel Al Barsha, responded to this review, 16 June 2013
Dear Natalie,

At the onset I would like to thank you for taking your valuable time off to post your feedback pertaining to your stay in October last year 2012. It has been almost 8 months since your stay with us and we would like to inform you that presently there is a new management which has taken over the hotel and we have been continuously and vigorously taking steps to ensure greater service standards. We can assure you that since your last stay there have been a number of changes, also covering Housekeeping services that you have highlighted, which are seeing an upward trend. We confidently invite you to once again utilise our product and it’s service and assure you that you would comparatively enjoy much higher standards.

In the meanwhile we remain.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

447 reviews from our community

Traveller rating
    99
    175
    89
    39
    45
See reviews for
94
118
37
107
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Tbilisi, Georgia
Level Contributor
1 review
5 of 5 bubbles Reviewed 8 June 2013

I spent 5 days in grand excelsior hotel and it was just what i wanted: clean and large rooms, free wifi, good service and friendly and helpful staff. they really helped us to spend those 5 days even better than we expected. most of all we liked halel and the guy next to the pool i don't remember his name (his name was Ramsa if i'm no mistaken) and if you ever visit this hotel be sure that this people will do everything to make you feel better.once again thank you guys!!
there was just one little problem, there is no place where you can get your swim suits dry, but everything else is so enjoyable that you won't see it as a serious disadvantage. the hotel is nearby the mall of emirates and it takes even less then 10 mins to get there, but if you are going somewhere else thats not a problem too because there is always a taxi available right next to the hotel.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tsisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEHDXB, Front Office Manager at Grand Excelsior Hotel Al Barsha, responded to this review, 17 June 2013
Dear Tbilisi,

Greetings of the Day,

At the onset I would like to thank you for taking your valuable time off to post your feedback pertaining to your stay with us. It is through valuable feedback like yours that we are able to measure our guest satisfaction levels and look for opportunities to further enhance our product and the services offered.

We are indeed very glad to know that you have been very satisfied with our hotel and the services that we offered, specially pertaining to staff services. We have passed on your compliments to the concerned staff whose names you highlighted. I believe the staff name you intended at the recreation is Mr. Riyaz ? We have a cloth line in the room over the bathtub which can be used for drying cloth. Our main attraction is the location near the Mall Of Emirates and easy access to the cheapest mode of transport which is the Dubai Metro.

We take this opportunity to thank you for your words of appreciation and certainly look forward to your continued support through your future stays with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new delhi, india
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 7 June 2013

we spent 4 nights at excelsior in Dec'12. Nice spacious rooms. Can't comment about the food as we hardly ate at the hotel.

its a decent hotel, with clean and spacious room. located nearby mall of emirate (about 15 min walk .......... could be pain in the sun). Plenty of food options close-by. For vegetarians, you got bikanerwala at walking distance.

We selected this hotel for the price we were getting. Would suggest fellow travellers to do similar comparison. For me it was a good bet since I was looking for a decent place to crash in.

good cordial staff

Hotel has a inhouse night club at the ground floor (dubai specialty i guess) since our room was on 5th floor ...... there was hardly any disturbance.

Room Tip: If you decide to stay near Mall of Emirates ....... compare with other hotel options in the vicinity...
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SP136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEHDXB, Front Office Manager at Grand Excelsior Hotel Al Barsha, responded to this review, 17 June 2013
Dear SP 136,

Greetings from The Grand Excelsior Hotel.

At the onset we would like to thank you for taking valuable time off to post your feedback with regard to your stay with us in December last year.
We are happy to know that you were impressed with your stay with us. With reference to the proximity of the Mall of Emirates we are one of the closet’s hotels in terms of walking distance. Our Club is quite normally well sound proofed. We would recommend that you should try out our Food and beverage selection on your next stay with us. We would like to thank you for your patronage and certainly look forward to your continued support in the future also.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 29 May 2013

Taxi driver was not able to find it looks like no one knows about it. The interior is very Las Vegas style rooms are nice but you never get a sense of rest here housekeeping very bad they forget this you ask like small towles or belts for the robes pool is small and a keeper watches every movements you make even scraching your balls then he follows you at the gym to make sure that you are properly behiving there oh and do not ask me about morning breakfast they do even have boiled eggs. The only star of the hotel is bellboy named Helal-very helpfull and smart guy.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Iakukuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEHDXB, Front Office Manager at Grand Excelsior Hotel Al Barsha, responded to this review, 31 May 2013
Dear Lakukuna,

Greetings of the Day.

At the onset we would like to thank you for taking valuable time off to post your comments with regard to your stay with us.

We look at every comment as an opportunity to further reinforce our service and endeavour to surpass guest expectations. We thank you for highlighting that the taxi driver who drove you was not aware of the location of the hotel. We are bringing this matter to the attention of the taxi company in general and re-iterating our location for the convenience of our guests like yourself.

We understand that you liked the hotel interiors including the room. I have brought your comment on your Housekeeping requirements not being met to the attention of the department head. The recreation activities are very sensitive areas of hotel operations prone to high risks. We have a vigilant monitoring process due to this very reason and they have been trained to diplomatically carry out safety measures and ensure safe work systems. We are sorry if you felt the personnel in this area seemed over indulgent. We have brought your comment related to breakfast to the attention our Executive Chef. We would like to inform you that we have eggs cooked to order and that sometimes boiled eggs are on the buffet to cater for specific guests needs.


We are happy to know that Mr. Helal stood out in his service and have conveyed your feedback to him. On this note we certainly look forward to extending our valued services to you on your future visits to Dubai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Dubai hotels

Doha, Ad Dawhah, Qatar
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 26 May 2013

It is walkable from emirates mall and We were there for 3 nights and 4 days hospitality was not bad and hotel maintained well but we need to ask for everything.Its fine and recommended for middle class.Food and drinks were costly off course and Vegetarians need to arrange food themselves as there were no items in menu especially in late nights.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Venkatesh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEHDXB, Front Office Manager at Grand Excelsior Hotel Al Barsha, responded to this review, 30 May 2013
Dear Venkatesh,

Greetings from the Grand Excelsior Hotel, Dubai.

At the onset I would like to thank you for taking valuable time off to express your feedback pertaining to your stay with us, It is through valuable feedback like yours that we are able to measure our guest satisfaction levels and make necessary changes as and when required warranted by guest situational feedbacks.

We are extremely elated to know that we have lived up to your expectations with our product and service. We have also noted that you were having to request for things rather than them being provided for. We see this point highlighted by you as an opportunity to improve and further evolve in our services and in this perspective we have brought this matter to the attention of our service departments.

We have also noted your comment that you found our food and beverage to be on the higher side. In this regard we are constantly in touch with the market prices and stay in line with those prices to be competitive, we would all the same carry out some further analysis. We have also brought your comment relating to vegetarian items to the attention of our Executive Chef.

We would like to take this opportunity to thank you for using our hotel as your choice of belonging to and we certainly look forward to extending our valued services to you and your recommended guests on your upcoming visits to Dubai.

In the meanwhile we remain.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Timisoara, Romania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 22 May 2013

It started when I booked the hotel because I needed visa for Dubai and I looked specifically for a hotel that offered help with visa. After booking through a booking site, when I contacted the hotel I get the answer that they won't help if the booking was made by a booking agency.
Then after getting there, the hotel is located in an area where they construct and it doesn't look nice at all.
At check-in they asked for a 60 euro deposit for the mini-bar, and actually in the room the mini-bar was sealed, so we couldn't use the refrigerator.
The room looked ok, but the bathroom had yellow marks on the bath tub.
The maid forgot every day something: one day we got no hand-towel, another no floor towel, the opened shaving set and shower set was taken away, but not replaced.
You could here through the air condition halls when in the other room someone took a shower.
And on top of everything, one evening around 11pm someone opens the door of our room. It turned out another guest got the same room, he had his language and had just checked in . The next morning when we complained, didn't even got an apologize, they said they will look into it, maybe it was a thief.
So, this was our experience of five days spent in a five star hotel in Dubai, we'll definitely not go there again or recommend it.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Felicia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEHDXB, Front Office Manager at Grand Excelsior Hotel Al Barsha, responded to this review, 25 May 2013
Firstly I would like to thank you for taking your valuable time off to forward your feedback with regard to your stay with us.
We would sincerely like to apologize for the inconveniences that you faced during your stay with us. We have noted your disappointment and would like to seriously engage via your direct email address to get more information on your stay with us. We do provide entry visas for our guests irrespective of the channel of booking with certain pre-requisites and set guidelines for processing an entry visa. Al Barsha is presently engaging in development projects for keeping up to the vision of Dubai in providing leading high end quality service and infrastructure to it’s visitors but all the same I am sorry if you faced any inconvenience due to the outside construction.
A deposit for any incidental charges that may be incurred during your stay is covered through a deposit which is refunded if there is no extra consumption besides your room charges which may already have been pre-paid. This is keeping in line with the credit policy. We are presently undertaking a re-glazing of our bathtubs to present a newer look. We are sorry that your in room amenities were not refilled in full. We have brought this matter to the attention of our Executive Housekeeper to prevent recurrences of such issue in future and sincerely thank you for bringing this matter to attention. We are engaging with our owning entity to look into the issue of sound proofing highlighted.

We sincerely apologize to someone having accessed your room during your stay with us which is never a normal happening in the hotel. We would want to investigate the matter further and await your response via an email to us directly. All the same we would like to assure you we have very stringent security systems in place to prevent occurrence of any untoward incident. This situation highlighted by you seems in probability an error due to an oversight but we would certainly investigate the matter awaiting more details.
We would like to assure you that we would certainly want you to experience our true hospitality for which our company stand for and would greatly appreciate if we could get in touch with your directly. In the meanwhile we remain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 7 May 2013

It was our first trip to Dubai and we really enjoyed our stay at the hotel. The staff were great, very helpful and friendly. The room was always clean and meals for breakfast always hot & fresh.The location is very convenient as it is walking distance to the Mall of Emirates(where we shopped everyday).Overall the hotel is warm & welcoming

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DeepakLarisha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Dubai hotels
11.1 mi away
Grand Excelsior Hotel Bur Dubai
13.7 mi away
Grand Excelsior Hotel Deira
0.2 mi away
Ramada Chelsea Al Barsha
Ramada Chelsea Al Barsha
#190 of 540 in Dubai
4.0 of 5 bubbles 737 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
DoubleTree by Hilton Hotel & Residences Dubai - Al Barsha
2.2 mi away
TIME Oak Hotel & Suites
TIME Oak Hotel & Suites
#105 of 540 in Dubai
4.5 of 5 bubbles 558 reviews
0.3 mi away
Citymax Al Barsha
Citymax Al Barsha
#175 of 540 in Dubai
4.0 of 5 bubbles 1,219 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Excelsior Hotel Al Barsha? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Excelsior Hotel Al Barsha

Property: Grand Excelsior Hotel Al Barsha
Address: 121545 Dubai | Al Barsha-I, Dubai, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #261 of 540 Hotels in Dubai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Excelsior Hotel Al Barsha 4*
Number of rooms: 230
Official Description (provided by the hotel):
Within 10 minutes' walk from Mall of The Emirates and Metro station, the Grand Excelsior hotel is set in Al Barsha, Dubai - the city's vibrant business district in close proximity to Dubai Internet & Media City, Knowledge Village, Dubai World Trade Centre, DIFC and Jebel Ali Free Zone. We are also in close proximity to shopping malls, Burj Khalifa, Jumeirah Beach Park, Wild Wadi Water Park and. Finest luxury accommodation and associated amenities cater to the needs of business and leisure travelers with the blend of Unique Arabian Hospitality. The hotel is decorated in a contemporary yet unique Arabian style and offer different categories of impressive rooms & suites. Relax in your spacious room or suite, designed and furnished with outstanding amenities that meet the highest standards. Each elegantly decorated room has a flat-screen satellite TV and air conditioning. All rooms at the Grand Excelsior have a work desk, kettle and a coffee maker. The 6 restaurants and bars onsite showcase multi cuisine with a fine taste of dining pleasure and entertainment. The hotel's Health Club boasts quality weight machines and cardio equipment. Swim in the 15 m. Temperature-controlled outdoor pool, unwind in the sauna or steam room and treat yourself at the Lavana Spa for unique treatments. Grand Excelsior hotel can be the perfect location for wedding functions, birthday parties, or anniversary celebrations in our choice of Ballrooms. Give a perfect feel to your conference or business meetings in the hotel's board rooms equipped with Wi-Fi access and overhead projectors. An added value to enhance guest experience, free on-site Valet Parking and Shuttle services to the business hubs and leisure attractions in the city. We are close to Dubai International Airport and Dubai World Central Airport within a traveling time of 15-20 minutes. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Southall Travel, Ebookers, Travel Republic (UK), Hotels.com, Hotelopia, Odigeo, TripOnline SA, Traveltool, S.L.U. and HotelQuickly so you can book your Grand Excelsior Hotel Al Barsha reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing