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“Great hotel”

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Jumeirah Creekside Hotel
Ranked #78 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 14 January 2013

Stayed here as a shift from Jumeirah emirates towers due to a flight delay. the hotel is a nice quiet hotel, fit for the modern, contemporary crowd. Its cozy and creatively done, with nice restaurants. Its close to the airport which is even better. Nice hotel

  • Stayed: January 2013, travelled with family
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1  Thank Sayeeda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jumeirah C, General Manager at Jumeirah Creekside Hotel, responded to this reviewResponded 6 February 2013

Dear Guest

Thank you for sharing your feedback on Tripadvisor. I sincerely appreciate you taking the time posting your personal experience during your stay with us at Jumeirah Creekside Hotel.

I am pleased to know that you found our hotel, rooms and customer services of excellent standard.

We look forward to the opportunity of welcoming you back to our hotel soon.

Sincerely

Klaus Assmann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,688 - 1,694 of 2,141 reviews

Reviewed 13 January 2013

Spent 9 days vacation in Sept. 2012. My wife and I was really impressed by the hotel, the design, the high tech spacious rooms and the helpful and positive hotel staff.
This might be perfect for business purposes but works great also for vacation sun and action lovers with roof top pool terrace, world class golf course nearby and the shuttle bus service down town and to the beach.
We are planning for a new visit to Dubai in April and hope to stay at Jumeirah Creekside again.

  • Stayed: September 2012, travelled as a couple
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2  Thank Tobi488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jumeirah C, General Manager at Jumeirah Creekside Hotel, responded to this reviewResponded 6 February 2013

Dear Guest

I am delighted to read your great review regarding you stay at Jumeirah Creekside hotel. It gives us a great pleasure that you thoroughly enjoyed your stay with us. I also appreciate your kind words regarding the great quality of services and facilities that the hotel is providing as well as the proximity of the hotel to other popular destination.

I am looking forward to welcoming you back again at Jumeirah Creekside Hotel in the very near future.

Sincerely

Klaus Assmann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2013

My first visit to Dubai and stayed 4 nights. It was a business trip, airline related, and this was the perfect location near the airport. The rooms were great and mine overlooked the beautiful mosque which lit up every morning for prayers. Great breakfast, great for sandwiches at lunch. Wonderful bar on the terrace overlooking the lit up golf course. Multinational staff who were most efficient and professional. I also used a meeting room for the day. The events team could not do enough and we had the most successful meeting. Anticipate travelling often to Dubai for work in the coming months and will not stay anywhere else.

Room Tip: Avail the AED50 per night special for business travellers. This gives you Club Access, Breakfast Dai...
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  • Stayed: January 2013, travelled on business
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1  Thank gerardlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jumeirah C, General Manager at Jumeirah Creekside Hotel, responded to this reviewResponded 5 February 2013

Dear Guest

Thank you for taking the time to post a review of your stay at Jumeirah Creekside Hotel.

I am very pleased to read that your most recent experience exceeded your expectations and that you were overall happy with the level of customer service and facilities that our hotel has provided and that your meeting was a successful one.

We make every effort to maintain the high standards of timely and quality service delivery that Jumeirah is renowned for and for that reason I am delighted that we were successful in achieving this for you.

It was great looking after you and we all hope to welcome you back at Jumeirah Creekside Hotel hopefully not only on your next business trip but for leisure purposes as well.


Sincerely

Klaus Assmann
General Manager

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Reviewed 9 January 2013

Rooms were spacious. We were upgraded to a delux where the bath was in the centre of the room which you could surround with a curtain.

Nice platter of fruit sushi on arrival to the room. Marble flooring feels a little stark but nice modern decor with an arabic twist. Lovely shower area. We opted for settling the bill at checkin as we had an early checkout.

Very helpful staff and we ate in the restaurant where we had what must have been the best steak in ages!

Location is very close to the Irish Village with bars and restaurants as an alternative to the hotel. The health centre was being renovated during our visit.

Make sure that your AC is set at an appropriate level as ours had been turned up and we did not realise and had a very restless night as we were too hot and did not know where the controls were. We found these by the door in the morning so it should be fine normally.

  • Stayed: December 2012, travelled as a couple
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1  Thank Aileen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jumeirah C, General Manager at Jumeirah Creekside Hotel, responded to this reviewResponded 5 February 2013

Dear Guest

Thank you very much for your wonderful feedback. I sincerely appreciate that you’ve taken the time to share your personal experience from your recent visit with us at Jumeirah Creekside Hotel.

I am glad to know that your room was up to your liking and that you were thoroughly happy with the facilities and services provided by our colleagues. Your kind words during your stay is very encouraging and brings us immense joy and it will be a pleasure to convey your message to the entire team especially to the culinary.

Thank you again for sharing you comments and certainly look forward to welcoming you back in the near future.


Sincerely

Klaus Assmann
General Manager

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Reviewed 8 January 2013

We have stayed a few times at JBH and love it, so we thought we would give this a try. We loved that it felt less isolated than JBH and so we actually left the hotel! The irish Bar area is great fun and there were a few concerts on which seemed entertaining without being intrusive. The pool was lovely and always quiet. Despite I think being more geared to conference/business market children were still very welcome. Great gym

Room Tip: We had a corner suite booked and was very nice
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  • Stayed: December 2012, travelled with family
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1  Thank Nicola S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jumeirah C, General Manager at Jumeirah Creekside Hotel, responded to this reviewResponded 5 February 2013

Dear Guest


Thank you for your valuable feedback and for taking the time on posting a review on Tripadvisor.

I am pleased to read that you enjoyed your stay with us and that you were happy with the services provided by our colleagues.

Once again, thank you for sharing your experience on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Creekside Hotel.

Sincerely

Klaus Assmann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2013

We booked for 10 nights November (2 months in advance) and specifically requested for a quiet room away from noises. Unfortunately we found the room noisy as the walls are thin and you are at the mercy of the guest next door if they don't know how to behave especially after midnight. We experienced noisy families with kids running wild outside the corridors and people banging the furniture well after midnight. We complained to the duty manager but the problem still persisted even after they moved us to another room.

Also the standard of cleanliness is not good, the bathroom and toilet isn't hygienically clean daily and the toilet bowl is filthy. We stayed in the room while cleaning was in progress and can see that the staff don't have very good training.

Although they advertised free lunch or dinner for guests who stay in December for 10 nights or more they refused us this promotion as we booked through an agent and not directly with the hotel. There were no such condition in the hotel ad. and it seems they make up the rule as they go along.

The service of the room is inconsistent, some nights we get evening turn down service, but mostly it gets missed eventhough we left the welcome light on at the door.

Compared to other 5 star hotels we've stayed at in the past, Jumeirah Creekside Hotel has a long way to go in standards and service. We would not recommend this hotel if you are looking for a truly 5 star experience.

Room Tip: Rooms with city views are good as others have terrible views.
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  • Stayed: January 2013, travelled as a couple
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1  Thank Chiro F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jumeirah C, General Manager at Jumeirah Creekside Hotel, responded to this reviewResponded 29 January 2013

Dear Guest

Thank you very much for your review. All guest comments are important to us and highly appreciate your feedback.

I am very disappointed that you did not enjoy your stay with us and offer you my sincerest apologies for the inconvenienced caused. I have noted your overall experience and feedback especially regarding the poor housekeeping and inconsistency of turn down service that you’ve encountered. I personally addressed this to the concerned department to take proper action.

We are very much looking forward to welcoming you back in Jumeirah Creekside Hotel and we hope that we will have the chance to redeem ourselves and to make your stay a great one.


Sincerely

Klaus Assmann
General Manager

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Reviewed 5 January 2013

we stayed for 7 nights.the hotel is very very nice looking,the rooms are spacious ,very clean and very nice furnished.i liked very much the style of the hotel and this hotel definitely fit to my taste.they have so many interesting art props,that I felt like I am at home.the bed is very comfort.
the location is not very good,it is far from everything ,only close to the airport.they have shuttle bus to dubai mall,emirates mall and jumeriah beach but it takes too long time to wait to go to these places,so we used taxi.
it's 30 dhr = approx.8 $ to go to dubai mall,50 dhr is the taxi to emirates mall and 70-80 drh to Atlantis hotel.the service is some part of the hotel is good,other are not ok.the first days in the breakfast we ordered more than five time and finally to everybody our tea and coffee but all waitreses was bad and didn't bring us anything.the last days we stayed outside of the resturant,next to the swimming pool and the barman-one Russian man was very nice and polite.he served very fast everything,so finally we were able to breakfast normal.
other thing which was bad is that our room was connected to another room(even we asked before arrival to have quiet room).the guests in the room connected to us was couple with crying baby.we couldn't sleep two nights and we felt like the baby is in our bed,maybe the wall are too thin.We complained and the management tried to make us happy.we went to a privet city tour in Abu dabi 600 DRH but was very boring,there is noting to see in bay daby except the grand mosque.I recommend to go in nobu resturant,it was really good

  • Stayed: December 2012, travelled as a couple
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Thank valiaveselinova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jumeirah C, General Manager at Jumeirah Creekside Hotel, responded to this reviewResponded 4 February 2013

Dear Guest

Thank you very much for taking the time to post a review of your stay at Jumeirah Creekside Hotel.

I am delighted to know that you have enjoyed your stay with us and your kind acknowledgement of the hotel’s fresh and unique design is very much appreciated.

I have noted all your feedback especially with the quality of service that you’ve experienced during breakfast and please accept my sincere apologies for the inconvenience caused. High level and quality of service is very important to us, thus I have shared your comment to the relevant department and rest assured that this matter is being looked at. I do hope that this isolated incident will not deter you and your family from staying with us again.

We hope to welcome you again and ensure that your next stay with us will be a seamless one.


Sincerely

Klaus Assmann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Creekside Hotel

Address: Al Garhoud, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #78 of 561 Hotels in Dubai
Price Range: £112 - £330 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Creekside Hotel 5*
Number of rooms: 292
Official Description (provided by the hotel):
Located in the heart of Dubai, just moments away from the international airport, Jumeirah Creekside Hotel is a contemporary lifestyle destination and feautres a dedicated Arts and Cultural Program.Set amongst verdant green grounds, Jumeirah Creekside Hotel seamlessly fuses the grace of a distinguished country club with all the luxuries of a modern city hotel. Jumeirah Creekside Hotel distills the heritage of Dubai’s Creek with the distinct flair of Jumeirah’s high standards in luxury and service. ... more   less 
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