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TheBodach
Menstrie, United Kingdom

Good, solid, quality service.

4.0 of 5 bubblesReviewed 6 Feb 2013
I stayed here for six days before being joined by Quine for a further five days. I asked for a quiet room and got a corner apartment, where the bedroom is isolated from connecting walls to other apartments. It was quiet. No complaints at all! The bed was huge and comfortable.

The staff were great. They were courteous and prompt. They were helpful. Amine on the front desk was great. He solved problems and got things done.

It is self-catering, and the apartment has everything you would need. The location is great for the Marina and for the Metro.

It is not a five-star hotel. It does what it does very well and allows you flexibility to eat in or out. You don’t have to fall into the routine of a hotel.

I am heading back to Dubai on business in a couple of days and the choice is between a seriously fancy hotel and these apartments. You know what, I quite fancy the apartments.
Date of stay: January 2013
Room Tip: ask for a corner apartment.
Trip type: Travelled on business
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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SamirMoussa, General Manager at Marina View Hotel Apartments, responded to this review
Responded 12 Mar 2013
Dear Guest,

We thank you for choosing your stay with Marina View Hotel Apartments during your recent trip to Dubai. It was a privilege serving you with our world-class services and high standard facilities. As always, our focus is on creating a wholesome experience for our discerning guests with unparalleled hospitality and opulent comfort.

The unique location of the hotel plays a significant role in attracting the tourists from all over the world. The spacious and peaceful accommodation of Marina View with high-end facilities and modern décor proffers unmatched luxury. Our restaurant serves global flavors with some lip-smacking delicacies to tickle the most sensitive of taste buds. Special acknowledgement for the efforts of our staff has been duly conveyed to them. It is through patrons like you, that we are motivated to serve even better.

We once again thank you for providing us with such delightful comments on a public forum. We would be more than honored to serve you again.

Warm Regards,
Samir Moussa
General Manager
Marina View Hotel Appartments
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 18 January 2013

We stayed here in November 2012, and booked a twin studio apartment.

Things we liked:

- Location was great; only a short 15 min walk to the public beach
- Also very close to the Marina Mall (10 mins along the road), where we visited the cinema and had great big arm chairs
- Lots of supermarkets and mini-marts around; no problem getting provisions and all reasonably priced
- Located right on the marina. This was great as you can do 'the walk' around the marina (or jog, cycle, run as many did). A walk round the marina fully takes about two hours
- We were surprised that eating out was not a rip-off, even at places overlooking the marina
- The hotel's gym is free to use and not too badly equipped
- Free use of the sauna and steam rooms too (male and female are separate)
- Our apartment even had a washer-dryer, which was handy if beach towels were wet
-Takes about 20 mins in a cab to-from the airport - not expensive either
-Didn't mind the no alcohol thing - this is the first holiday my husband did not put on weight!
-Loved all the health shops selling protein bars and shakes - even found one restaurant that had protein shakes as dessert!
- Asked staff several times for advice/directions and found them friendly and helpful
- The men's hairdressing salon was good
- Never had a problem with any noise

Things not so perfect:

- The beds were comfy, but really narrow
-The kettle plug did not match the plug socket!
- Never worked out how to use the microwave

Remember this is self-catering, so you will need washing up liquid, sponges, tea/coffee etc

This was good value for money considering it is Dubai; booked it through Ebookers and the flight was Royal Brunei. Would not have a problem returning.

Date of stay: November 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank KarenandSimon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SamirMoussa, General Manager at Marina View Hotel Apartments, responded to this reviewResponded 21 January 2013

Dear Guest,

Thank you taking out time to share your detailed feedback with us. We are delighted to know that you had a pleasant stay with us. Marina View Hotel Apartments is a well-known fixture on Dubai Marina. Centrally located, we are close to the airport, the Marina Mall and the beaches. Also, there is no dearth of eateries and health shops, should you chose to eat outside. Our staff takes special care to listen to guest queries as well as help them to the best of their capabilities. Our intention is make our guests feel at home in all ways possible, therefore the free steam and sauna rooms.
However, we have noted that you expressed certain concerns regarding the amenities in the rooms. However, it is never our intention to make our guests feel uncomfortable. We will try our best to accommodate your request for wider beds. Also, regarding other amenities, we regret that you were not able to make full use of the available amenities. Our staff is always eager to lend a helping hand, should you need some help. Once again, thank you for such a detailed feedback; we will try our best to resolve the issues highlighted by you to prevent inconvenience to others. We hope to welcome you again to Marina View Hotel Apartments Dubai.

Warm Regards,
Samir Moussa
General Manager
Marina View Hotel Appartments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2013

Nice price, good location, great service from everyone but the front desk staff. They are not at all service minded, and you feel like you are bothering them if you have a question. They also answer the phone while talking to you (and not just to ask the other person to please wait). We were also given the room 222, which is hard to find. When you get to the second floor the sign says 201-221. So we went looking around room 221, but couldn't find it. Turns out its located in a side hallway, next to 214. But both me and my sister (at two different occasions), went down to ask where it was, and the staff just rolled their eyes at us! There is also a lot of construction work going on around the hotel, so don't go there right now if you are planning to spend a day by the pool at the hotel.

Room tip: Room 222 is not only hard to find, but the nearest one to traffic. Stay away!
Date of stay: December 2012
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Birgitte A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SamirMoussa, General Manager at Marina View Hotel Apartments, responded to this reviewResponded 16 January 2013

Dear Guest,

Thank you for choosing us for your stay. We are pleased to know that you liked our living spaces and services. We acknowledge the lapse in service and regret to know that you found the behavior of our staff at the front desk uncourteous. We will be running a proper investigation to know the root cause of this behavior, and re educate the staff concerned.
At Marina View Hotel Apartments, guests are our assets and this kind of treatment is contrary to our ethos. We also take the opportunity to inform you the construction in the vicinity will only require a stipulated amount of time.
We look forward to hosting you again at the Marina View Hotel Apartments in the near future with a perfect stay experience.

Warm Regards,
Samir Moussa
General Manager
Marina View Hotel Appartments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2013

I feel not good already when I arrive at the hotel and at the reception, which is quite small and looks like a 2-3 stars hotel. However, the room is big and with kitchen which is the good point if you stay for long and sometimes want to cook at home. Actually the room is ok but I don't feel comfortable with the toilet and bathroom which is quite wear out and leaking, moss on the bath curtain, etc. Also, be careful with staffs, at reception I bought a few Internet cards and pay by cash, but when I check out they charge me the internet cards again! Takes some time to explain coz there were no proof that I paid by cash, but the point is how do I know I need to get something for proof? So do check your bills.

Date of stay: December 2012
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank PrisL904
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SamirMoussa, General Manager at Marina View Hotel Apartments, responded to this reviewResponded 15 January 2013

Dear Guest,

Thank you for choosing to stay at Marina View Hotel Apartments. It is a pleasure to note that our living areas succeeded in offering a ‘home away home’ experience to you.

We regret to hear that your stay with us was not up to mark. Also, we acknowledge the scope of improvement in the service delivery towards internet service and housekeeping. We would be working towards a speedy resolution, so that our guests do not suffer inconvenience due to these avoidable issues. You mentioning your concerns through this review will be of great help to us as guest feedback goes a long way in raising the bar of service at our property. Look forward to your next check in with amended hospitality.

Best Regards,
Samir Moussa
General Manager
Marina View Hotel Appartments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2013

We stayed here for 4 nights in Dec'12 in a 1 bedroom apartment with 2 kids.
Nothing special about this place.
The apartment was convenient for the stay. The hotel took care of your basic needs.Service is not great though.
The metro is a 5 min walk away and the beach about 15 mins. The Dubai marina mall is also a short walk. Lots of restaurants around.Walk towards the beach for some fine dining places and lovely breakfast. DON'T eat at Cedar tree, the hotel's restaurant. The food and breakfast were pretty below average.
If you are looking at a base in Dubai marina it is not a bad choice. The promenade is just behind. The eateries around are good.
It is not a luxury stay but would do if you are looking at just sleeping and connectivity.

Room tip: Take a room facing the back side.
Date of stay: December 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SumiRajoo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SamirMoussa, General Manager at Marina View Hotel Apartments, responded to this reviewResponded 8 January 2013

Dear Guest,

We thank you for checking in with us on your recent trip and for this feedback on TripAdvisor.
The convenient location of our hotel apartments in Dubai invariably works in the favor of our patrons. Marina View Hotel offers unique comforting and accommodating solutions. The experience is transformed in to a wholesome exciting journey, by the hotel’s luxurious offerings. We focus on every aspect of the guest’s stay including accommodation, dining and entertaining.
The team here aims at making the visit perfect for our patrons which starts with their warm welcome and then on to making their stay comfortable and relaxing. It’s unfortunate to note the inconvenience caused to you. We have duly noted the raised concerns and are looking in to the matter, to avoid such situations in future.
Once again, we thank you for opting to stay with us. We hope to accommodate you on an inspiring stay in future.

Best Regards,
Samir Moussa
General Manager
Marina View Hotel Appartments

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2013

I stayed with my family and partner over the New year period and this hotel was the only thing that let us down on the trip.

Positives: Good location (Marina walk, beach, metro), free sauna/steam room access, apartments are well equipped.

If you are looking for a basic and arguably below average hotel then this hotel is for you - However, it has a lot of room for improvement. For example;
Staff were very impersonal and unfriendly. Breakfast was chaotic with little organization and limited choice (even had to share cutlery on a daily basis). The hotel lacked atmosphere and there aren't many common areas. Also worth mentioning, I didn't see the Marina view from the hotel once. In addition, the hotel is located by the road so this does come hand in hand with road noise. Lastly, the Wifi isn't free (something we tend to expect in hotels these days) and complimentary water is only provided on the first day.

For people booking soon, It is also worth noting that there is construction work going on next door which limits the amount of sun the pool gets in the afternoon and drilling noise is to be heard all day when relaxing (The hotel did not warn us about this!)

Overall we were all disappointed by this hotel therefore I would strongly recommend you to choose your hotel carefully as there are so many in the area to choose from.

Room tip: The higher you are the less noise.
Date of stay: December 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Welsh07
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SamirMoussa, General Manager at Marina View Hotel Apartments, responded to this reviewResponded 8 January 2013

Dear Guest,

Many thanks for choosing to stay with us on your recent trip and for this feedback.
Marina View Hotel Apartments offers the luxurious yet comforting stays to its patrons. Though we strive to offer excellent services and making the guest’s stay comfortable and hassle-free, this is one of those rarest incidents. We deeply regret the inconvenience you faced and have jotted down the concerns raised by you. We have launched a thorough investigation in this matter so that such an incident never gets repeated.
Again, we thank you for staying with us and we look forward to hosting a memorable visit with enhanced services, in future.

Best Regards,
Samir Moussa
General Manager
Marina View Hotel Appartments

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