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“Christmas at Marina View Hotel Apartments”

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Marina View Hotel Apartments
Ranked #181 of 550 Hotels in Dubai
Certificate of Excellence
Level 5 Contributor
99 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Christmas at Marina View Hotel Apartments”
Reviewed 30 December 2013

This was our 6th visit to Dubai and after reading the reports on Trip Advisor, and knowing the Marina area, we thought we would give these apartments a go. We booked in the UK via Trailfinders with a specific request that they e mailed the apartments to let them know that the first night of our booking was to enable us to use the room from the moment of our arrival, as our flight didn't get in until 07.00 in the morning. We also e mailed the hotel directly to confirm the arrangements.
It was a bit disappointing then to be met with a terse "no rooms available until 15.00" and when we told the receptionist our names there was a sigh and "Oh - the no shows!". This is from the receptionist who gets plenty of similar feedback on this site. The others on the desk were fine and indeed I felt that the other lady on the desk that morning was embarrassed at her colleague's attitude and did all she could to get us into the room straight away.
The bell boy was helpful and we were given the keys to 906 on the 9th floor. It had a partial marina view which was OK - it wasn't a non smoking room as requested, but leaving the window open soon cleared the slight smell of smoke.
There was traffic noise even with the window closed, but it didn't stop us sleeping. Everything worked as it should. Housekeeping was excellent and the room was kept very clean. The soap dish in the shower was loose, and it was repaired within a day. I assume housekeeping mentioned it to maintenance as we didn't.
The pool is fine - just get there early to get a lounger as there were quite a lot of Russian guests staying who don't seem adverse to reserving multiple chairs with towels then disappearing into breakfast never to be seen again.
We didn't eat at the hotel - instead we walked down to Waitrose just along the road and stocked up with breakfast items which we had in the room. The Marina is just a few minutes walk behind the hotel and JBR less than 10 minutes stroll across the bridge.
Check out was fine - we paid for a week's internet which worked well for us. We left at 06.00 and there was a cab outside which we took to the airport for 70 dirhams - The hotel can arrange a private car at 120 dirhams, if that is what you prefer or give them 5 minutes notice and they will hail a cab for you if one isn't there.
All in all, a good choice for a budget stay. We would stay again, but would probably book a 1 bedroom apartment rather than a studio to give us a touch more space, and would probably go for a full marina view rather than one facing Sheikh Zayed Road, as it would be a bit quieter.
My tip would be to e mail the hotel with any queries and then probably call them to get a name for confirmation of any special arrangements like early check in and ensure that you don't let the attitude of the lady on the front desk put you off.

Room Tip: Go for a higher room facing away from the main road if you can.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thesnowdonfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamirMoussa, General Manager at Marina View Hotel Apartments, responded to this review, 4 January 2014
Dear Guest,

Thank you for choosing to stay with us and for writing about our hotel on this public forum.

We're pleased to know that you enjoyed your stay at Marina View Hotel Apartments.
However, we regret to know that your requests didn't reach to us before arrival and that you faced problems with one of our staff.

We’ve made a note of your comments and we’ll be conducting an investigation about those issues, as in Marina View, our guest satisfaction always comes first.

Marina View Hotel Apartments is 2013 excellence award winner and is one of the top Luxury Hotel Apartments in Dubai because of its Location, Furnished Spacious Apartments, Service Quality as well as the Value for Money.

We thank you once again for your feedback. It will be our pleasure to host you again and we hope to welcome you back soon.

Warm Regards,
Samir Moussa
General Manager
Marina View Hotel Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Erbil, Iraq
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 December 2013

Very unfriendly and unhelpful staff... They're trained to answer certain questions and cannot think or listen to anything beyond that!!
My first experience was on the phone where they answered twice to my question in something so irrelevant to what I was asking.
Next we were given an occupied room to stay at and then we had to wait for 15 minutes till they figured out the problem and then changed it....we only stayed for 4 hours and they charged us a full night even with all the issues that we faced with them!
Overall it was a terrible experience in a city that boasts excellent service, which is a shame to find hotel like this one there.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamirMoussa, General Manager at Marina View Hotel Apartments, responded to this review, 22 December 2013
Dear Guest,

Thank you for choosing to stay with us and for sharing your valuable feedback.

We regret to know that you experienced problems during your stay with us.

We’ve made a note of your comments and we’ll be conducting an investigation about those issues, as in Marina View Hotel Apartments, our guest satisfaction always comes first.

Please be informed that staying for a few hours also gets charged the same as 1 night stay according to the rules & regulations of the hotel.

It will be our pleasure to host you again and we hope to welcome you back soon.

Warm Regards,
Samir Moussa
General Manager
Marina View Hotel Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 December 2013 via mobile

Great hotel with a great staff, the hotel location is great 5 min walk to the metro station, 5 min walk to the Marina and 10 Min walk to JBR the rooms are very spacious and clean. The hotel is a great value to money.
the staff was very helpful special thanks to michelle, mike, amin, sanaa, corina,christine and Mr. Samir, you made our experience a great one, once im back in Dubai without any doubt I will be staying in this hotel

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rami M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamirMoussa, General Manager at Marina View Hotel Apartments, responded to this review, 7 December 2013
Dear Guest,

Thank you for choosing to stay with us and for writing about our hotel on this public forum.

We're pleased to know that you enjoyed your stay at Marina View Hotel Apartments. We are also grateful to receive your comments.

The team at Marina View works round the clock and takes pride in providing personalized services for the satisfaction of our guests.

Marina View Hotel Apartments is 2013 excellence award winner and is one of the top Luxury Hotel Apartments in Dubai because of its Location, Furnished Spacious Apartments, Service Quality as well as the Value for Money.

We thank you once again for your feedback. It will be our pleasure to host you again and we hope to welcome you back soon.

Warm Regards,
Samir Moussa
General Manager
Marina View Hotel Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limerick, Ireland
Level 5 Contributor
36 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 30 November 2013

I promised myself that I would give an honest view of this hotel as I was a little apprehensive staying there based on other views. Arrived 2.00 am and having requested high up floor, non smoking I was offered an apt on the 6th floor- not exactly high up, after a little urging, I was given an apt on floor 12, "is this a non smoking apt - yes certainly Mam"! great, a quick phonecall was made and as we got out of the lift, out comes the housecleaning, spraying furiously. There was a smell of cigar smoke in the corridor but the apt had been sprayed and smelt ok. I thought i'll just open the windows and it will be ok. The apartment was a little dated, but heck, we only wanted it for 6 nights,so it was fine, bedlinen crisp and white, towels changed as required, bottled water complimentary, free bathroom toiletries. It had washer/dryer (a bonus), two ring cooker etc. After a couple of days I broke a wine glass and I had to ring housekeeping to come and clean floor as there was no brush and there was glass everywhere. (ill come back to this later). The glass was not replaced for the rest of the stay which left me with just one odd wine glass. On our last day we got a call from reception - you guess it - sorry Mam we need you to move rooms - due to "maintenance on the room" there was nothing wrong with the room - but because it was an adjoining room on a smoking floor, with a door to the next apt. they obviously got a booking that day for a 2 bed apt and decided to shift us. I was not a happy camper! I had to pack up the entire apt into suitcases and plastic bags, empty the fridge etc also and it took over 2 hours to pack, and wait for another apartment on a lower floor (floor 2) to be cleaned and then to unpack in the new apt again. 2 hours of stress when I should have been by the pool. I called down to reception with the key and a very nice young lady called Michelle took over the handling of the move, she kept in touch with me by phone with progress as to how long more I would be waiting and organised for our cases and bags to be moved to the new apt. (this also happened another trip advisor so I knew why it was happening).
We asked for a wake up call and I had asked if it was easy to hail a local taxi from the steed - no problem Mam!. My husband was asked if we needed a taxi and was it for 5 am, only to discover they had ordered a private taxi, a lexus and it would only cost 120 dhm, I very politely turned it down, flagged a taxi and it cost us 70 dhm.
Getting back to the glass, as I checked out, Reception said that will be 25 dhm - for what! for the glass you broke! thats like €5.00 for a mis matched wineglass, thats the charge Mam. At that stage I paid up, and was glad to be going.
So there you are! Would I recommend this hotel, If you are on a budget, and you dont mind 80% occupancy of Russians who smoke cigars, probably, yes. Would I go there again, I think I would look around and see what else is within my budget. In my opinion it is most unprofessional to expect people to pack up mid stay and move out to suit themselves.
The above review is not meant to put you off, but it tells it as it is, and I always value an honest opinion, so I have highlighted the positives also.
Tips: check everything is there as per the inventory in the press. Mind the glasses or buy a cheap one in Waitrose, and oh bring a small veg knife if you intend doing light cooking and also a wine opener if you drink wine - or just buy screw top bottles in the airport.

Room Tip: Tip: most definitely high up floor. If you are not a smoker, try and get a non smoking floor.
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tweetie57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamirMoussa, General Manager at Marina View Hotel Apartments, responded to this review, 3 December 2013
Dear Guest,

Thank you for choosing to stay with us and for sharing your valuable feedback.

We regret to know that you experienced some problems during your stay with us.
We’ve made a note of your comments and we’ll be conducting an investigation about those issues, as in Marina View Hotel Apartments, our guest satisfaction always comes first.

Marina View is one of the best Luxury Hotel Apartments in Dubai because of its Location, Fully Furnished Spacious Apartments, Service Quality as well as the Value for Money.

It will be our pleasure to host you again and we hope to welcome you back soon.

Warm Regards,
Samir Moussa
General Manager
Marina View Hotel Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 4 Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 November 2013

stayed here for a week- 10 minute walk to the train station and 15 minute walk to the beach- very clean room with comfortable bed and pillows- ideal location close to the marina and all it has to offer- Agree there are not many sunbeds and more staff around the pool to serve food and drinks would have been nice- suited our budget and all our needs

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JCM80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamirMoussa, General Manager at Marina View Hotel Apartments, responded to this review, 28 November 2013
Dear Guest,

Thank you for choosing to stay with us and for writing about our hotel on this public forum.

We're pleased to know that you enjoyed your stay at Marina View Hotel Apartments. We are also grateful to receive your comments.

We appreciate your valuable comments regarding the Sunbeds & Staff around the pool.
Thank you for bringing the issue to our awareness.

Marina View Hotel Apartments is 2013 excellence award winner and is one of the top Luxury Hotel Apartments in Dubai because of its Location, Furnished Spacious Apartments, Service Quality as well as the Value for Money.

We thank you once again for your feedback. It will be our pleasure to host you again and we hope to welcome you back soon.

Warm Regards,
Samir Moussa
General Manager
Marina View Hotel Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St.Helens, Merseyside
Level 6 Contributor
149 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 25 November 2013 via mobile

Just back from a really good stay in such an amazing city!
Having great accommodation always helps! We admittedly didn't spend a great deal of time in the hotel/apt itself as we where out and about a lot. We did spend our first afternoon at the pool, staff are great helpful, and bonus receiving towels for pool/beach as didn't realise they are inc.
Reception staff where polite and assisted where we needed, daily paper and hard working housekeeping staff.
Out the apt to the left over the bridge is the beach 10min walk or hotel shuttle bus daily!
Nice walk to the right to marina walk and metro station which is very convenient.
Recommended for a cheaper option for city accom in a really really great location! We also managed to pay for a late checkout so we could make the most out of our last day!
My email prior to travel wasn't acknowledged by the hotel which was a shame but we made the most of our stay in Dubai and will definitely return!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank czyK8tie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamirMoussa, General Manager at Marina View Hotel Apartments, responded to this review, 28 November 2013
Dear Guest,

Thank you for choosing to stay with us and for writing about our hotel on this public forum.

We're pleased to know that you enjoyed your stay at Marina View Hotel Apartments. We are also grateful to receive your comments. However, we regret to know that your email didn't reach to us.

The team at Marina View works round the clock and takes pride in providing personalized services for the satisfaction of our guests.

Marina View Hotel Apartments is 2013 excellence award winner and is one of the top Luxury Hotel Apartments in Dubai because of its Location, Furnished Spacious Apartments, Service Quality as well as the Value for Money.

We thank you once again for your feedback. It will be our pleasure to host you again and we hope to welcome you back soon.

Warm Regards,
Samir Moussa
General Manager
Marina View Hotel Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
rushton england
Level 6 Contributor
143 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 17 November 2013

We recently stayed 4 nights on a room only basis and it was really enjoyable. We had asked for a marina view but they are only available for the 3 bed apartments but they did upgrade us to a 2 bedroom apartment which was huge. It has everything you need from a washing machine to a microwave. Beds are comfy and the room quiet, even though we were on the road side. Metro is 5 mins walk away and less to the marina, out the door and down the walkway. There are loads of eateries for breakfast and the evening but no alcohol - go to other hotel bars if thats your bag and take lots of money !
The room was cleaned every day and we did have a problem with a leaking sink - they didnt fix it so good job we had another bathroom to use. Can do better here !
The pool does have a lot of shade but that suited us in the 30 degree heat. In the morning and later in the afternoon you can get direct sun.
Its about half an hour to walk up to the beach area, better to use the taxi and the are cheap with it. Always get a proper metered taxi, you are insured and it is cheaper.
We had stayed for 3 nights in the creek area as well but prefered it up here at the marina - more a holiday feel !

Room Tip: Always worth asking for a bigger room - you might get one for the same price !
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank martandvic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamirMoussa, General Manager at Marina View Hotel Apartments, responded to this review, 18 November 2013
Dear Guest,

Thank you for choosing to stay with us.

We're pleased to know that you enjoyed your stay at Marina View Hotel Apartments. We are also grateful to receive your comments.

However, we regret to know that you had a leaking problem.
We’ve made a note of your comments and we’ll be conducting an investigation about this issue, as in Marina View Hotel Apartments, our guest satisfaction always comes first.

We'd like to inform you that we provide a daily bus shuttle to Jumeirah beach for our guests at Marina View Hotel.

Marina View Hotel Apartments is 2013 excellence award winner and is one of the top Luxury Hotel Apartments in Dubai because of its Location, Furnished Spacious Apartments, Service Quality as well as the Value for Money.

We thank you once again for your truly inspiring feedback as it will motivate us in raising our standard of hospitality further. It will be our pleasure to host you again and we hope to welcome you back soon.

Warm Regards,
Samir Moussa
General Manager
Marina View Hotel Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marina View Hotel Apartments

Property: Marina View Hotel Apartments
Address: Dubai Marina, Dubai 454745, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #181 of 550 Hotels in Dubai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Marina View Hotel Apartments 4*
Number of rooms: 224
Official Description (provided by the hotel):
Welcome to the Marina View Hotel It means a warm welcome, a unique holiday experience and a sophisticated style of living. A hospitality company engaged in the operation, ownership, development, and redevelopment of hotels in gateway cities and resort markets.The Company aims to develop properties to the highest standards of design and comfort in the Gulf Region. Marina View prides itself in exceeding customer expectations and is dedicated to setting a new standard in the hospitality industry. It achieves this by recruiting, training and retaining the best quality staff available. Marina View Hotel ranges from homely to luxurious, but you can always be assured of generous hospitality. ... more   less 
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