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“Just Excellent ! ”

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Al Ghurair Rayhaan Dubai
Ranked #75 of 540 Hotels in Dubai
Certificate of Excellence
Kuwait City, Kuwait
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Just Excellent ! ”
Reviewed 14 October 2013 via mobile

Very new and very Excellent Hotel . All services were outstanding ! Rooms were spacious , clean and meet expectations . The food was so tasty and various . If am coming back to dubai I shall consider this Hotel or any of ROTANA hotels . The only negative point is that hotel is a bit far from new attractions / sightseeing of Dubai like burj khalifa . Thus , you need to rent a car to reach your destinations

Stayed September 2013, travelled on business
Helpful?
Thank Khaled A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review, 23 October 2013
Dear Guest,

Thank you for your review and for sharing your feedback with the TripAdvisor community.

We are happy to learn that our services and facilities have meet your expectations. Overall, you have enjoyed your stay experience with us.

Your comments are greatly appreciated and we do hope to welcome you back in Al Ghurair Rayhaan by Rotana, Dubai!

With warm regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,226 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (131)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
5 reviews
Reviewed 11 October 2013

This hotel is wonderful. The staff are friendly and outgoing, the service is what you'd expect from a 5-star hotel, and the rooms are clean, large, and quiet. The hotel attracts international clientele and the concierge is knowledgeable about local goings-on.

Adjacent to a mall, one block away from Dubai's great metro (Union Station), it's easy to get wherever and whatever you need from this location.

The only downside is the very high cost of internet access: AED95 for 24 hours, AED250 for three days.

Highly recommended despite the internet fees.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review, 23 October 2013
Dear Guest,

Thank you for sharing a great review over the TripAdvisor following your stay at the Al Ghurair Rayhaan by Rotana, Dubai.

We have taken the pride to read and being noted as a “fantastic hotel”. It is always our duty to serve you the highest standard and it is great to know that you have enjoyed the services and facilities.

We have noted your positive comments and definitely will be passed on to the colleagues.

We are looking forward to your next visit at the Al Ghurair Rayhaan by Rotana, Dubai!

With warm regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 October 2013

We stayed in this hotel last week and had a wonderful time at Al Ghurair Rayhaan.

The hotel is conveniently located - about 15-20 mins drive from the airport - very close to the Union Metro station which keeps you connected with the whole of Dubai. A lot of places to eat around the area and the Al Ghurair mall has and entrance from within the hotel

Service: Very efficient staff, right from the time you get off your vehicle to the time you stay at the hotel. We had one particular issue as we could hear our neighbours from our room. We brought this up at the reception and were immediately offered another quieter room

Overall a very pleasant stay!!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank varun_mathur_in
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review, 9 October 2013
Dear Guest,

Thank you for posting such a great review via TripAdvisor after your stay at Al Ghurair Rayhaan by Rotana, Dubai.

We are committed to serve you in the highest standard. We are delighted to know that overall your stay is such enjoyable.

Your valuable comments will be cascaded to all colleagues as these are motivational words for a service well provided.

On behalf of the team, I would like to thank you for the nice comments. We are looking forward to welcoming you back in Al Ghurair Rayhaan by Rotana soon.

With warm regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sari, Mazandaran, Iran
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 October 2013

Just back from a 6 day trip,
Great hotel , the best staff , you think you know them for years very friendly and willing to help.
The lobby is gorgeous, spacious and well designed.
great breakfast.
good location, near to metro station and connected to a mall witch comes really handy.
The pool is good enough but not that big you see in the hotel photos .
Rooms are good but could be designed much better (consider that I'm a designer and a little picky) and the housekeeping can do a better job.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Saeede N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review, 9 October 2013
Dear Guest,

Thank you for sharing your comments following your stay with Al Ghurair Rayhaan by Rotana, Dubai!

It was our delight to look after you and serve according to our high standards. It is great to know that you had enjoyed your stay.

Your precious comment on our friendly colleagues will be passed-on to the team as this will serve as an encouragement and a reward for a “job-well-done”.

Once again, thank you very much for posting your review and it would be our pleasure to welcome you back in not too distant future.

With warm regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muscatg
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 September 2013

I had an opportunity to stay at Al Ghurair Rayhaan Dubai during early Sept 2013 to attend a conference that was also held at the same property. Their reception area at the 3rd floor (instead at the ground floor for a change) was fabulous. The staff were very courteous. Hospitality at the resultants were par excellence. On enquiry I was came to know that the property was opened only during early this year. The place is very conveniently located and there are excellent shopping avenues in the Al Ghuriyar center where this property is located. The rooms are vary specious with all the luxuries you can expect and toiletries included salt for bath which I have not come across in any property in the Middle East. The conference facilities were also very good. Even during check out the staff members were very helpful.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank krabi55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review, 9 October 2013
Dear Guest,

Thank you for taking the time to post such a great review following your stay at the Al Ghurair Rayhaan by Rotana, Dubai.

We are very glad to read that you fully enjoy your stay. Our hotel location, structure, services, facilities and quality colleagues have all meet your expectations that made your experience a magnificent one.

Your compliments will be passed on to the rest of the team which will be appreciated.

Once again, thank you very much for your comments and will look forward to your next stay at Al Ghurair Rayhaan by Rotana, Dubai.

With warm regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
75 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 25 September 2013

Big..big..big
I like the spacious reception area, I like my big classic room and food during lunches were superb!
Except for the same breakfast everyday, I was bored on my second day though.
As for the conference I have attended, the function room was rather small for 70 people and technical issues were seem endless until the last day and renovation with annoying drilling sound is on-going. Anyway, staffs were brilliant! they gave me a fruit platter to compensate my 30 minutes wait for a room service. Hotel is within a small shopping centre but it makes everything within your reach.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Velarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review, 9 October 2013
Dear Guest,

Thank you for your review and for sharing your feedback with the TripAdvisor community.

It is great to know that you had enjoyed our spacious structural areas, food during lunch and colleagues services.

We have noted your comments on the unpleasant experiences during the conference. These occurrences have been brought to the attention of the relevant department to work on solutions.

On the breakfast note, we would like to let you know that we have launched our new breakfast menus.

We do appreciate receiving your comments, as these will help us to monitor service levels and to identify where the improvements are required.

We shall look forward to your come back at Al Ghurair Rayhaan by Rotana, Dubai!

With warm regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 September 2013 via mobile

Big is best but bigger is better. What a hotel. The food buffet is superb with happy friendly courteous employees. I stayed on 17th floor with great view out to sea. I'll upload pics when home. I will definitely look to stay here again.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LaVeritae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review, 24 September 2013
Dear Guest,

Thank you for taking the time to post such a great review following your stay at the Al Ghurair Rayhaan by Rotana, Dubai.

We are so delighted to read being identified as “Wow”. Receiving a winning word as this would really mean that our hotel services, facilities and standards are up to your expectation.

Your compliments will be passed on to the rest of the team which will be appreciated.

Once again, thank you very much for your comments and will look forward to your next stay at Al Ghurair Rayhaan by Rotana, Dubai.

With warm regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Al Ghurair Rayhaan Dubai

Property: Al Ghurair Rayhaan Dubai
Address: Omar Bin Al Khattab Rd, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #75 of 540 Hotels in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Al Ghurair Rayhaan Dubai 5*
Number of rooms: 428
Official Description (provided by the hotel):
Whether you're a tourist or travelling on business, Al Ghurair Rayhaan by Rotana is a great choice when staying in Dubai. Linked to Al Ghurair Centre, a top shopping destination and home to a wide range of restaurants featuring multi cultural cuisines, this 5 star hotel is the perfect place to enjoy some of the city's attractions such us the Gold Souk, Spice Souk , Dubai Heritage Village and Dubai Creek. Nestled in the heart of Dubai, it is well connected to all the city's business and top tourist destinations through the Dubai Metro rail network. It is a walking distance from the Union Metro station (central hub to all metro stations). It is 4 metro stations away from the Dubai International Airport Terminal 1, 3 metro stations away from Dubai World Trade Centre, and 3 metro stations from the Health Care City. One of the largest complex in Dubai, it offers 428 luxurious rooms and suites, as well as the Club Rotana Lounge on the 18th floor which provides an array of additional benefits to club guests. Our state-of-the-art conference and banqueting services provide a fine venue for meetings, events and celebrations. The best choice for a family oriented hotel destination in Dubai, it offers a selection of top-class facilities catering to all needs. Bodylines and spa, one of best spa in Dubai is located on the 5th floor of the hotel, ready to revive and rejuvenate your body and soul. Children can enjoy one of the largest indoor amusement centres of Al Ghurair Centre. The whole family can watch latest movies from the largest and most visited chain of theaters in the Middle East. A shuttle service is available to experience the finest beaches in the city. It is within reach of the Dubai Creek Golf & Yacht Club. International supermarkets are accessible to the hotel. Banks and foreign exchange facilities are within reach. A nearby mosque is available for prayer and worship. Truly, the splendor of the hotel is decked with pristine services and alluring comforts which is a Rotana trade mark. ... more   less 
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