The hotel is well-located (inside a decent shopping centre, 100 meters from metro station, 10 minutes to the beach by bus). The check-in was pretty fast.
The room looks very nice and clean, the bathroom is excellent. Two unpleasant things are: 1) there's a kind of a door in the room that leads directly to the neighboring room so you can hear every noise coming from there; 2) there are constant problems with the hot water - the flow is very poor. These two things were not of a problem, but they should be fixed in a 5 star hotel.
The gym & the spa are superb, so is the breakfast.
The staff is very friendly and helpful. It's not that important but the schedule of shuttle buses (to Dubai Mall & to the beach) should be a schedule - on my stay the buses were sent randomly with no explanations from the staff. This one should be corrected as well.
Never the less, this hotel is one of the best I've seen and deserves my compliments. If you are going there then just enjoy your stay and forget the small drawback 'cause nobody's perfect :)
- Official Description (provided by the hotel):
- Whether you're a tourist or travelling on business, Al Ghurair Rayhaan by Rotana is a great choice when staying in Dubai. Linked to Al Ghurair Centre, a top shopping destination and home to a wide range of restaurants featuring multi cultural cuisines, this 5 star hotel is the perfect place to enjoy some of the city's attractions such us the Gold Souk, Spice Souk , Dubai Heritage Village and Dubai Creek. Nestled in the heart of Dubai, it is well connected to all the city's business and top tourist destinations through the Dubai Metro rail network. It is a walking distance from the Union Metro station (central hub to all metro stations). It is 4 metro stations away from the Dubai International Airport Terminal 1, 3 metro stations away from Dubai World Trade Centre, and 3 metro stations from the Health Care City. One of the largest complex in Dubai, it offers 428 luxurious rooms and suites, as well as the Club Rotana Lounge on the 18th floor which provides an array of additional benefits to club guests. Our state-of-the-art conference and banqueting services provide a fine venue for meetings, events and celebrations. The best choice for a family oriented hotel destination in Dubai, it offers a selection of top-class facilities catering to all needs. Bodylines and spa, one of best spa in Dubai is located on the 5th floor of the hotel, ready to revive and rejuvenate your body and soul. Children can enjoy one of the largest indoor amusement centres of Al Ghurair Centre. The whole family can watch latest movies from the largest and most visited chain of theaters in the Middle East. A shuttle service is available to experience the finest beaches in the city. It is within reach of the Dubai Creek Golf & Yacht Club. International supermarkets are accessible to the hotel. Banks and foreign exchange facilities are within reach. A nearby mosque is available for prayer and worship. Truly, the splendor of the hotel is decked with pristine services and alluring comforts which is a Rotana trade mark. ... more less
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