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“Amazing weekend”

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Rixos The Palm Dubai
Ranked #22 of 554 Hotels in Dubai
Reviewed 21 July 2013

I Booked a nights stay for my Wife and I at Rixos the Palm. Very impressive hotel, smooth check in and helpful staff. we arrived early and there were no issues. Upon entering the room i was surprised to see the bed decorated with rose petals, must have taken note that it was a romantic weekend, my wife loved it.
Chilled by the pool all day, followed by a siesta and a lovely Italian meal in L'Olivio and a few very good cocktails in Bibers. Didn't finish the bottle of wine with the meal so asked if they could put it in my room for later which they did along with a complimentary cake!
Nursed the small hangover with a lovely Breakfast and asked if it was possible for a late checkout, stayed till the afternoon and left with big smiles on our faces. Thanks Rixos, will definitely be coming back! :)

Room Tip: for couples, say ur on your honeymoon ;)
  • Stayed: July 2013, travelled as a couple
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Thank Jord909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm D, Guest Relations Manager at Rixos The Palm Dubai, responded to this reviewResponded 3 August 2013

Dear Tripadvisor Member,
First we would like to thank you for staying at Rixos The Palm Dubai and taking time to share your valuable feedback with us.
We are glad you had an amazing romantic weekend with us and especially liked our Italian Restaurant L’Olivo as well as our gorgeous Pool area.
To impress our guest and to make them leave with big smiles on their faces is our inspiration.
Once more, we wish to thank you for your feedback and we are looking forward to welcoming you back soon.
Best Regards,
Elisa Kiem

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1,672 - 1,678 of 2,977 reviews

Reviewed 21 July 2013

A very disappointing stay. We travel to Dubai often and usually stay in a Jumeirah hotel but wanted to try something different...big mistake! This hotel is totally geared towards the Russian market, they don't even sell English language magazines, only Russian! The majority of staff are also Russian. The hotel has the smallest kids club area I have ever seen so not a good option for families. The pool area was dirty and the lobby is unwelcoming. The location is poor as it is miles from anywhere. the one positive was the breakfast, very good. Go for Jumeirah!

  • Stayed: June 2013, travelled with family
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3  Thank Butterfly9233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm D, Guest Relations Manager at Rixos The Palm Dubai, responded to this reviewResponded 3 August 2013

Dear Tripadvisor Member,
First we would like to thank you for staying at Rixos The Palm Dubai and taking time to share your valuable feedback with us.
We are saddened you did not fully enjoy your stay at Rixos The Palm Dubai.
We wish to sincerely apologize for any inconvenience you faced during your stay.
Please rest assured that all mentioned points are followed up with our respective teams.
Additionally, we wish to clarify that we have more than 32 different nationalities working with us and are happy that our guest structure is a diverse nationality and culture mix as well.
Once more, we wish to thank you for your feedback and we do hope to have the chance to welcome you back in future to show you our improvements.

Best Regards,
Elisa Kiem

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Reviewed 18 July 2013

We booked a deal to stay here and got great value for money. However, despite having a nice time we would not return. The pool area was manic with a lot of people visiting on a day trip basis; this is fine but it meant the staff were incredibly overworked and the service suffered as a result. Around the pool, it did feel a little like a pick up joint with big groups of guys and gals strutting their stuff. Thankfully, we were able to retire to our room when it was ready and had a large room with all you need except, despite the hotel being pretty new, it all looked a little bit tired and worn. Our room had a garden which was fab but it overlooked a lap pool which was not in use and had stagnant water in it - it was pretty gross and something the hotel really should look into sorting out as it leaves a poor impression. The buffet dinner and breakfast was included in our deal and the food was fine but unremarkable. Overall, a relaxing week-end and fine if you are visiting locally but I would be very disappointed if I had booked this as my 5 star holiday on the Palm in Dubai.

  • Stayed: June 2013, travelled as a couple
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2  Thank Ch00ba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this reviewResponded 22 August 2013

Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager

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Reviewed 14 July 2013

As residents of Dubai, my husband and I wanted a quick night away to relax. The Rixos on the Palm was the perfect choice. The fabulous view from the pool/beach, as well as our room, looked back on the city. We booked during Ramadan, taking advantage of a great rate that included Iftar, Suhoor, and breakfast buffets. The food was fresh and plentiful. The service in the hotel was top rate, with helpful, friendly staff when needed.

Definitely ask for a room facing the Burj Al Arab, and enjoy your balcony loungers with a great view.

Room Tip: Ask for a room facing the Burj Al Arab, and enjoy your balcony loungers with a great view.
  • Stayed: July 2013, travelled as a couple
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2  Thank jwhitney19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this reviewResponded 22 August 2013

Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager

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Reviewed 14 July 2013

We went for iftar Buffet in A La Turca, the restaurant is great the staff is very attentive, food is good and definitely makes you full! We went to sit near the pool and the view is amazing. We asked if we could check the rooms for future plan on staying, the receptionist is kind enough to let us view some of their room, Mr. Baris toured us to the beautiful rooms. It may be at the end of the palm, but its worth it and you'll definitely get the relaxation you wanted.

  • Stayed: July 2013, travelled with family
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Thank Camille N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this reviewResponded 22 August 2013

Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2013

This hotel was absolutely stunning. The views from the balcony over to the burj Arab were fantastic. The staff were so helpful and were able to accommodate early check in with complimentary breakfast and late check out. There is also a shuttle bus which runs 5 times a day to the mall of the emirates so don't worry about being far away from people. When I was there we were the only English people there so if you really want to get away and chill out then this is definitely the place. The spa was a reasonable price and the morning buffet for breakfast had everything you could ever want. The children's club looked amazing even though we didn't need to use it, with so many different activities to do during the day and adults can play too with the offer of tubing or banana-boating available. You can also learn to dive.

Room Tip: Ask for a garden view or sea view as the new apartments built next door could get in the way if you...
  • Stayed: July 2013, travelled as a couple
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Thank StellanEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this reviewResponded 23 August 2013

Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager

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Reviewed 13 July 2013 via mobile

Service was friendly specifically (Mr. Skander Jegham & Mr. Mouhamad Hadla)
Breakfast was great and the rooms were stunning. Beach amenities


Everything fantastic in this hotel

I will definitely stay at this hotel again.

  • Stayed: June 2013
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Thank Salnaimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this reviewResponded 23 August 2013

Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rixos The Palm Dubai

Address: East Crescent Plot C-40 | The Palm Jumeirah, Dubai 18652, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 554 Hotels in Dubai
Price Range: £164 - £544 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rixos The Palm Dubai 5*
Number of rooms: 230
Official Description (provided by the hotel):
Located on an unrivalled spot on Palm Jumeirah's Eastern Crescent, the resort boasts 230 guest rooms and suites, each commanding unparalleled views of the Arabian Gulf and Dubai's panoramic skyline. Its collection of nine restaurants and bars, including the world-renowned Eden Beach Club, provide a dynamic dining and night-life experience while Rixos Royal Spa provides a haven of serenity and relaxation. Characterised by modern interiors and renowned for its superb hospitality, the resort is a popular destination for families, couples and groups alike, offering a comprehensive programme of daily activities for guests as well as unique selection of venues for meetings and events. The resort is 45 minutes away from the Dubai International Airport and can be accessed both via the road, by boat and by helicopter at the resort's private jetty and helipad. ... more   less 
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