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“Great hotel with a few issues”

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Hilton Dubai The Walk
Ranked #100 of 542 Hotels in Dubai
Certificate of Excellence
United Kingdom
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Great hotel with a few issues”
Reviewed 11 June 2014

This hotel is in a great location for shops, restaurants and bars. Situated on 'the walk' you can easily stroll to get a bite to eat nearby or pick up a taxi on the street just outside and go elsewhere.

We stayed in a 3 bedroom apartment. One master bedroom with en-suite bathroom, one double bedroom with separate bathroom and a twin room. There is also a maids room with one single bed and en-suite. 2 balconies, a lounge, dining table that seats 8 people and a kitchen with everything you need. There is also another toilet just off the lounge. The size of the apartment is brilliant, there were five of us on a girl's holiday and we never felt as though we were on top of each other. The apartment is clean and everything is in very good condition. There are UK plug sockets which really helped with all the hairdryers and chargers we had.

Breakfast has a good selection of hot and cold foods. The staff that work in the breakfast room can be unwelcoming and when we found a fly in one of the girls yoghurts there was no apology, it was just taken away without a word.

If you want to stay somewhere with good wifi access, don't stay here!! You would think that the hilton in Dubai of all places would have free wifi access throughout the entire resort, but there was only free wifi in public areas (which I could never log on to) and expensive price plans for wifi in the rooms. Absolutely no wifi was provided at the pool areas. The wifi situation was a real let down for this hotel.

The pool area at the hilton (over the bridge) was beautiful. Towels are provided with a towel card and sun loungers were always available, but if you want to get loungers right by the pool you would have to get down there before 10am. There is a swim up bar but the service there is terrible! The lifeguards are very strict and don't let any jumping or splashing in the pool. Because of the heat we had to spend the majority of our time in the pool and would sit on the big steps on one side of the pool, the lifeguards would constantly tell us to move even though we weren't blocking anyone from using them. They were rude and made us feel we weren't allowed to relax. On one occasion we arrived at the pool, set our towels down on the grassy area near the beach and walked over to the pool. The lifeguard asked us if we were staying at the hotel, we said yes, he asked again and we said yes, he then asked us where our towels were, we told him they were on our loungers. He didn't believe us and I was so angry. I found it offensive that he didn't believe we could be staying at their hotel. Extremely rude!

When coming to settle our room bill and check out, we mentioned the issues that we had experienced during our stay. No apology was made but we were offered a discount on our room bill. When looking at our room bill there were 7 charges for wifi on it, and none of us had bought a wifi package. You must check your bill for the same if you stay here.

The hotel is beautiful, the concierge and reception staff are extremely friendly and helpful. The rooms are cleaned daily and housekeeping are efficient. Although we had a few issues, for me, having no wifi access was the biggest issue and I would not use this hotel again for this reason. If you don't mind not having wifi then it's a brilliant place to stay.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sherwizzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (537)
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Manchester, United Kingdom
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 9 June 2014 via mobile

Previous stayed in Hilton hotel but advised due to building work residence better. Room overlooking pool and sea, really spacious. Reception and housekeeping could not do enough for us. Slight issue with building noise when at pool side but not a lot, residence breakfast fab lots of choice. All staff friendly would def go back!! Look out for Ferrari's cruising at night it is a different world.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank john t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Hotel Manager at Hilton Dubai The Walk, responded to this review, 14 June 2014
Dear john t,

Thank you for choosing to stay at the Hilton Dubai The Walk and for taking the time to share your experience with us and fellow travellers'.

We at Hilton, take pride in ensuring our customer's satisfaction so I am glad to know that we were able to meet your expectation of a Hilton experience on this occasion.

Rest assured that your kind words and compliments will be shared to our Housekeeping and Reception team. So we all look forward to welcome you back soon. Please feel free to contact me should you need my personal assistance with your next booking.


Sincerely,

Alexander Musch
Hotel Manager
Info.jumeirahresidences@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkshire
Level Contributor
77 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 June 2014

Booked 2 Studios as there were 3 of us, arrived 9.30am to be upgraded to a 3 bed apartment on the 32nd floor with a sea view, what more can you ask for. Large Lounge, dining room, full kitchen, 2 full bathrooms, 1 shower room, 2 large bedrooms, 1 twin room also a maids room! Balcony overlooking part of the Marina.Very quiet.
Breakfast had everything you could ask for. Staff are very helpful and friendly.
Used the pool in the Hilton on the beach (across the walkway) which we found very good.
Ate in the Restaurant on the Beach twice in the evening, loved the food and staff.
Would not hesitate to come back, loved it.

Room Tip: Corner suite, sea view. High floor.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BHAgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Hotel Manager at Hilton Dubai The Walk, responded to this review, 14 June 2014
Dear BHAgirl,

Thank you for choosing to stay at the Hilton Dubai The Walk and for taking the time to share your experience with us and fellow travellers'.

I am truly grateful that you have highlighted all the positive aspect that made your stay a fantastic one and I am happy to know that we were able to meet your expectation of a Hilton experience on this occasion which I am delighted to share with the whole team.

Your feedback is valuable to us so thank you and we all look forward to welcome you back soon. Please feel free to contact me should you need my personal assistance with your next booking.


Sincerely,

Alexander Musch
Hotel Manager
Info.jumeirahresidences@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 June 2014 via mobile

Booked a Suite Studio Sea View for a day just to relax a bit, what did we get instead??? A very huge 2 bedroom apartment complete with 2 1/2 bathroom, a 6 seater dining table and a very comfy living area with veranda. 1 day of funfilled, unforgettable day... Hilton Hotels never dissapoint me...

Stayed June 2014, travelled with friends
Helpful?
5 Thank pikay23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Hotel Manager at Hilton Dubai The Walk, responded to this review, 14 June 2014
Dear pikay23,

Thank you for choosing to stay at the Hilton Dubai The Walk and for taking the time to share your experience with us and fellow travellers'.

We are delighted to note that you found our overall service and facilities to your satisfaction and that you had enjoyed your stay with us.

We are glad that we have met your expectations on this occasion so we all look forward to welcome you back soon. Please feel free to contact me should you need my personal assistance with your next booking.


Sincerely,

Alexander Musch
Hotel Manager
Info.jumeirahresidences@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jeddah, Saudi Arabia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 June 2014

Hilton Jumeirah Beach Residence has provided superior service during my stay, every staff members i interacted with were very helpful and deserve a great deal of praise for their excellent customer service. I have stayed in many hotels in Dubai and by far recommend this hotel in particular for anyone to stay.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Fahad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Hotel Manager at Hilton Dubai The Walk, responded to this review, 12 June 2014
Dear Fahad M,

Thank you so much for sharing your valuable feedback with regards to your recent stay at the Hilton Dubai The Walk.

We are happy to know that you have enjoyed your stay with us and that you found our overall service to your satisfaction. I will make sure that your kind words towards our Team Members will be shared to all of them.

We are thankful for your recommendation so we look forward to welcoming you and your family back to our hotel in the not so distant future.

Please do not hesitate to contact me should you need my personal assistance with your next booking.

Sincerely,

Alexander Musch
Hotel Manager
info.jumeirahresidences@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, England, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 June 2014

We have always wanted to see what the hype was about Dubai. Last year we visited for five days with our teenage son. We visited during Ramadan which Thomas Cook had told us wouldnt be a problem as we were going to be in a hotel. It was! However again this is not down to the hotel. That is an issue with Thomas Cook which has since be readdressed.

The hotel was lovely. We loved every minute of our stay and plan to go back as soon as we are able. Would gladly stay here again with children.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NewlyWed63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Hotel Manager at Hilton Dubai The Walk, responded to this review, 12 June 2014
Dear NewlyWed63,

Thank you so much for sharing your valuable feedback with regards to your recent stay at the Hilton Dubai The Walk.

It is with great pleasure to read your overall satisfaction on your experience of staying with us, as this is what we always strive to achieve at all times.

We are happy to know that you have enjoyed every minute of your stay and we are thankful for showing your interest of staying with us again so we look forward to welcoming you and your family back to our hotel in the not so distant future.

Please do not hesitate to contact me should you need my personal assistance with your next booking.

Sincerely,

Alexander Musch
Hotel Manager
info.jumeirahresidences@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
199 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 5 June 2014 via mobile

The service on checking in was good and the room spacious enough, clean and had all the basic necessary amenities like ironing board and iron, and hair dryer.
The hotel is well located as just outside it were many shops and restaurants. I must say that the breakfast spread in Oceana on the ground floor is good, and they even had a section of organic juice, cereals, cake and fruits. I will certainly stay here on my next business visit.

Stayed June 2014, travelled on business
Helpful?
2 Thank Chris997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Hotel Manager at Hilton Dubai The Walk, responded to this review, 12 June 2014
Dear Chris997,

Thank you so much for posting a review and for sharing your valuable feedback on TripAdvisor with regards to your recent stay at the Hilton Dubai The Walk.

We are glad to note that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times.

It would be our pleasure to welcome you back in the future. Once again, thank you and please do not hesitate to contact me should you need my assistance with your next booking.

Sincerely,

Alexander Musch
Hotel Manager
Info.jumeirahresidences@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Dubai The Walk

Property: Hilton Dubai The Walk
Address: The Walk; Al Sufouh Street, 53 | Jumeirah Beach Residence, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #100 of 542 Hotels in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Dubai The Walk 4*
Number of rooms: 362
Official Description (provided by the hotel):
Enjoy an extended stay at Hilton Dubai The Walk, located on 'The Walk,' a bustling promenade area featuring the beach mall full of boutiques, restaurants and cinemas in the heart of Jumeirah Beach. Accommodation options include contemporary studios, duplex lofts and spacious two-, three-, and four-bedroom apartments. This Dubai hotel is within walking distance of Dubai Marina cafes, boutiques and entertainment venues, and within easy reach of downtown Dubai. Hilton Dubai The Walk is linked via footbridge to the Hilton Dubai Jumeirah Resort, sharing a wide range of facilities and services. Guests can enjoy access to a variety of onsite restaurants and bars, luxurious spa services, a private sandy beach and watersport facilities. Guests in Dubai on business can avoid long commutes, as the city's major corporate hubs are only ten minutes away. Nearby attractions include two of Dubai's premier golf courses and some of the best shopping in the world - the Mall of the Emirates, home to the largest indoor ski area, the Marina Mall and Ibn Battuta Mall. Complimentary WiFi is available in public areas. ... more   less 
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