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“Hilton expectations and more..” 5 of 5 bubbles
Review of Hilton Dubai The Walk

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Hilton Dubai The Walk
Ranked #102 of 545 Hotels in Dubai
Certificate of Excellence
Baku, Azerbaijan
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Hilton expectations and more..”
5 of 5 bubbles Reviewed 22 June 2014

Our second visit to this hotel, last time in 2013, and its always been a relaxing and enjoyable stay. The attention and service is beyond exceptional, and the room is top quality. Perfect for families, 2 options for pools, restaurants on site, and the Walk has improved so much that it really is one of the best locations in Dubai now. There's lots of kids club activities and nanny if you require.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Amy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Hotel Manager at Hilton Dubai The Walk, responded to this review, 2 July 2014
Dear amyinbaku,

Thank you for posting a review of your recent stay at the Hilton Dubai The Walk.

I am delighted to note that you had an enjoyable stay with us and found almost all areas of our service and facilities to your satisfaction. I am grateful that my team and I are able meet your expectations as this is what we always strive to achieve at all times.

I will make sure that your kind words and compliments will be shared to my entire team. So we all look forward to welcoming you back to our property in the not so distant future. Please feel free to contact me should you need my personal assistance with your next booking.

Sincerely,

Alexander Musch
Hotel Manager
Info.dubaithewalk@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,492 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (517)
Date | Rating
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English first
Christchurch, New Zealand
Level Contributor
73 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 22 June 2014 via mobile

Very nice Hotel. Actually two hotels across the air bridge to other Hilton with better pool and beach. Very close to all the action on the walk. Staff are very helpful and friendly. Room was clean and tidy and quiet.
Very good breakfast.

Downside- trying to charge around $25 USD for wi-fi in the room per day! Crazy price. It's available for free in all public areas of the hotel. Only other issue is the roadworks close to hotel it's traffic chaos when taxiing back can add 10-60min to a journey. Going out is fine and I never heard any noise.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Jeremy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Hotel Manager at Hilton Dubai The Walk, responded to this review, 7 July 2014
Dear Jeremy L,

Thank you for taking the time and effort to post a review of your recent stay at the Hilton Dubai The Walk.

It is very encouraging for us to read your positive lines, highlighting the helpfulness and friendliness of our team as well as the clean room and the very good quality of our breakfast.

It is with pleasure to learn of your satisfaction and rest assured that your concerns have been taken seriously by us. We hope to be able to welcome you back to our property in the not so distant future. Please feel free to contact me should you need my personal assistance with your next booking.


Sincerely,

Alexander Musch
Hotel Manager
info.dubaithewalk@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
swansea
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

We stayed at the hilton for 1 week on the allinclusive deal from the time we checked in which was done by Vanessa who offered us a chocie of rooms we arrived at 8am check in wasn't supposed to be until 2pm but they offered us a smooth checkin .the room had sea views .we had breafast at the hartisan restraunt every morning the staff went out of they way to welcome us every morning . Bringing our breakfast to our table first class service hemayet was the main man fantastic host .we had dinner at the crave and again the food drinks and service was really somthing else always filling up our drinks and the chef prince always sending over food to our table for us to try .hemant was the man who looked after us in the crave and made it special .the beach boys always layed out your towels on the many sun beds and the swim up bar boys always filled up ur ice bucket with cold beers water or what ever you needed again the food and drink really good tristam and libu were good the hotel is right in the walk on jbr great location close to metro and marina there are great sky bars and you can use all the facilities of the hilton resort .they have a wine bar which was run by 3 French lads axel Jon and Herbert they were great always filling your glass and serving you cheese and wine .the lifts were never a problem .this hotel is just perfect great staff great food and drink and perfect location if you thinking of booking you won't be sorry taxis very cheap metro even cheaper enjoy dubai great holiday

Room Tip: Sea view always ask
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank binmanSwansea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Hotel Manager at Hilton Dubai The Walk, responded to this review, 7 July 2014
Dear binmanSwansea,

Thank you for taking the time and effort to post a review of your recent stay at the Hilton Dubai The Walk.

I am delighted to note that you found our overall service and facilities to your satisfaction and that we were able to exceed your expectations of a Hilton experience on this occasion and thank you for highlighting the remarkable reasons especially the high level of service received from my team.

On behalf of the entire team, we THANK YOU for your motivating feedback which for sure will be shared not only with the Team Members mentioned namely. So we all look forward to welcoming you back to the Hilton Dubai The Walk in the nearest future.

Please feel free to contact me should you need my personal assistance with your next booking.

Sincerely,

Alexander Musch
Hotel Manager
info.dubaithewalk@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 11 June 2014

This hotel is in a great location for shops, restaurants and bars. Situated on 'the walk' you can easily stroll to get a bite to eat nearby or pick up a taxi on the street just outside and go elsewhere.

We stayed in a 3 bedroom apartment. One master bedroom with en-suite bathroom, one double bedroom with separate bathroom and a twin room. There is also a maids room with one single bed and en-suite. 2 balconies, a lounge, dining table that seats 8 people and a kitchen with everything you need. There is also another toilet just off the lounge. The size of the apartment is brilliant, there were five of us on a girl's holiday and we never felt as though we were on top of each other. The apartment is clean and everything is in very good condition. There are UK plug sockets which really helped with all the hairdryers and chargers we had.

Breakfast has a good selection of hot and cold foods. The staff that work in the breakfast room can be unwelcoming and when we found a fly in one of the girls yoghurts there was no apology, it was just taken away without a word.

If you want to stay somewhere with good wifi access, don't stay here!! You would think that the hilton in Dubai of all places would have free wifi access throughout the entire resort, but there was only free wifi in public areas (which I could never log on to) and expensive price plans for wifi in the rooms. Absolutely no wifi was provided at the pool areas. The wifi situation was a real let down for this hotel.

The pool area at the hilton (over the bridge) was beautiful. Towels are provided with a towel card and sun loungers were always available, but if you want to get loungers right by the pool you would have to get down there before 10am. There is a swim up bar but the service there is terrible! The lifeguards are very strict and don't let any jumping or splashing in the pool. Because of the heat we had to spend the majority of our time in the pool and would sit on the big steps on one side of the pool, the lifeguards would constantly tell us to move even though we weren't blocking anyone from using them. They were rude and made us feel we weren't allowed to relax. On one occasion we arrived at the pool, set our towels down on the grassy area near the beach and walked over to the pool. The lifeguard asked us if we were staying at the hotel, we said yes, he asked again and we said yes, he then asked us where our towels were, we told him they were on our loungers. He didn't believe us and I was so angry. I found it offensive that he didn't believe we could be staying at their hotel. Extremely rude!

When coming to settle our room bill and check out, we mentioned the issues that we had experienced during our stay. No apology was made but we were offered a discount on our room bill. When looking at our room bill there were 7 charges for wifi on it, and none of us had bought a wifi package. You must check your bill for the same if you stay here.

The hotel is beautiful, the concierge and reception staff are extremely friendly and helpful. The rooms are cleaned daily and housekeeping are efficient. Although we had a few issues, for me, having no wifi access was the biggest issue and I would not use this hotel again for this reason. If you don't mind not having wifi then it's a brilliant place to stay.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Sherwizzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 9 June 2014 via mobile

Previous stayed in Hilton hotel but advised due to building work residence better. Room overlooking pool and sea, really spacious. Reception and housekeeping could not do enough for us. Slight issue with building noise when at pool side but not a lot, residence breakfast fab lots of choice. All staff friendly would def go back!! Look out for Ferrari's cruising at night it is a different world.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank john t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Hotel Manager at Hilton Dubai The Walk, responded to this review, 14 June 2014
Dear john t,

Thank you for choosing to stay at the Hilton Dubai The Walk and for taking the time to share your experience with us and fellow travellers'.

We at Hilton, take pride in ensuring our customer's satisfaction so I am glad to know that we were able to meet your expectation of a Hilton experience on this occasion.

Rest assured that your kind words and compliments will be shared to our Housekeeping and Reception team. So we all look forward to welcome you back soon. Please feel free to contact me should you need my personal assistance with your next booking.


Sincerely,

Alexander Musch
Hotel Manager
Info.jumeirahresidences@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkshire
Level Contributor
75 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

Booked 2 Studios as there were 3 of us, arrived 9.30am to be upgraded to a 3 bed apartment on the 32nd floor with a sea view, what more can you ask for. Large Lounge, dining room, full kitchen, 2 full bathrooms, 1 shower room, 2 large bedrooms, 1 twin room also a maids room! Balcony overlooking part of the Marina.Very quiet.
Breakfast had everything you could ask for. Staff are very helpful and friendly.
Used the pool in the Hilton on the beach (across the walkway) which we found very good.
Ate in the Restaurant on the Beach twice in the evening, loved the food and staff.
Would not hesitate to come back, loved it.

Room Tip: Corner suite, sea view. High floor.
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BHAgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Hotel Manager at Hilton Dubai The Walk, responded to this review, 14 June 2014
Dear BHAgirl,

Thank you for choosing to stay at the Hilton Dubai The Walk and for taking the time to share your experience with us and fellow travellers'.

I am truly grateful that you have highlighted all the positive aspect that made your stay a fantastic one and I am happy to know that we were able to meet your expectation of a Hilton experience on this occasion which I am delighted to share with the whole team.

Your feedback is valuable to us so thank you and we all look forward to welcome you back soon. Please feel free to contact me should you need my personal assistance with your next booking.


Sincerely,

Alexander Musch
Hotel Manager
Info.jumeirahresidences@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 6 June 2014 via mobile

Booked a Suite Studio Sea View for a day just to relax a bit, what did we get instead??? A very huge 2 bedroom apartment complete with 2 1/2 bathroom, a 6 seater dining table and a very comfy living area with veranda. 1 day of funfilled, unforgettable day... Hilton Hotels never dissapoint me...

Stayed June 2014, travelled with friends
Helpful?
5 Thank pikay23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander M, Hotel Manager at Hilton Dubai The Walk, responded to this review, 14 June 2014
Dear pikay23,

Thank you for choosing to stay at the Hilton Dubai The Walk and for taking the time to share your experience with us and fellow travellers'.

We are delighted to note that you found our overall service and facilities to your satisfaction and that you had enjoyed your stay with us.

We are glad that we have met your expectations on this occasion so we all look forward to welcome you back soon. Please feel free to contact me should you need my personal assistance with your next booking.


Sincerely,

Alexander Musch
Hotel Manager
Info.jumeirahresidences@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Dubai The Walk

Property: Hilton Dubai The Walk
Address: The Walk; Al Sufouh Street, 53 | Jumeirah Beach Residence, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #102 of 545 Hotels in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Dubai The Walk 4*
Number of rooms: 362
Official Description (provided by the hotel):
Enjoy an extended stay at Hilton Dubai The Walk, located on 'The Walk,' a bustling promenade area featuring the beach mall full of boutiques, restaurants and cinemas in the heart of Jumeirah Beach. Accommodation options include contemporary studios, duplex lofts and spacious two-, three-, and four-bedroom apartments. This Dubai hotel is within walking distance of Dubai Marina cafes, boutiques and entertainment venues, and within easy reach of downtown Dubai. Hilton Dubai The Walk is linked via footbridge to the Hilton Dubai Jumeirah Resort, sharing a wide range of facilities and services. Guests can enjoy access to a variety of onsite restaurants and bars, luxurious spa services, a private sandy beach and watersport facilities. Guests in Dubai on business can avoid long commutes, as the city's major corporate hubs are only ten minutes away. Nearby attractions include two of Dubai's premier golf courses and some of the best shopping in the world - the Mall of the Emirates, home to the largest indoor ski area, the Marina Mall and Ibn Battuta Mall. Complimentary WiFi is available in public areas. ... more   less 
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