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“Deserted in desert city”

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Novotel World Trade Centre Dubai
Ranked #158 of 545 Hotels in Dubai
Certificate of Excellence
Ahmedabad, Gujarat, India
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Deserted in desert city”
Reviewed 28 May 2013

Novotel is one deserted property located in heart of Dubai.... I have stayed In many Novotel but let me tell this was way below average for the brand Novotel .

Novotel world trade centre Dubai is okey types property chargin way too much as per the value they provide to customer. There are some serious lapses in room furniture fixtures n over all feel of the hotel.

Room Tip: Many good hotels in surrounding try only if all r full.
See more room tips
  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MooSza303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel-Ibis-WTC, General Manager at Novotel World Trade Centre Dubai, responded to this review, 29 May 2013
Greetings from Dubai!

I would like to thank you for taking the time to share your comments concerning your stay with us.

We very much appreciate your constructive feedback following your recent stay at Novotel Dubai World Trade Centre.

I have shared your comments with the Team, so that they are aware of the areas requiring their attention.

We look forward to welcoming you at Novotel World Trade Centre in the near future.

Sincerely yours,

Frederic Gitzner
General Manager
Novotel World Trade Centre Dubai
Email address: H5261-AM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,493 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (180)
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English first
Guatemala City, Guatemala
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 24 May 2013

I stayed at the Novotel in Dubai for a conference, the hotel is conveniently located next to the Convention Center, which is particularly good on hot days, trust me you do not want to be outdoors too long. The restaurant in the hotel had a solid menu, nothing extraordinary but it was a very good option for eating. The Hotel is modern and somewhat minimalistic, specially when compared to other hotels in Dubai which a lot more Baroque in taste. The price is good for the city, keep in mind Dubai is not the cheapest place in the world. In my case I needed a visa to go to Dubai and the hotel did all the work efficiently for me. I just sent a good friend of mine to this same property. It is not close to the large malls or tourist attractions, but taxis are easily accessible, so not a big problem.

  • Stayed June 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Francisco C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel-Ibis-WTC, General Manager at Novotel World Trade Centre Dubai, responded to this review, 27 May 2013
Greetings from Novotel World Trade Centre Dubai!

I would like to thank you for taking the time to share your comments concerning your stay with us.

Your feedback is highly appreciated and your comments have been taken on board as constructive suggestions to improve our services and offerings.

Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement.

We hope to serve you better in your future visit with us.


Sincerely yours,


Frederic Gitzner
General Manager
Novotel World Trade Centre Dubai
Email address: H5261-AM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
112 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 17 May 2013

Working in Dubai and my client put me into this hotel. It is clean, functional and efficient, as you would expect from a Novotel. The problem is with a plethora of top class hotels in the city, you are spoilt for choice. The rooms are a reasonable size, well equipped but not luxurious. The pool is OK, but could be a little small if the hotel is fully booked. The fitness room is well equipped and of a good size for a 'room'. At least the hotel is honest and does not call it a gym as some do.
I enjoyed the bar, with live music - a very high quality jazz quartet was playing when I was there.
All in all this hotel does not pretend it something different. Good value and a good location next to the World Trade Centre.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NapierAssociates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel-Ibis-WTC, General Manager at Novotel World Trade Centre Dubai, responded to this review, 22 May 2013
Greetings from Dubai!

I would like to thank you for taking the time to share your comments concerning your stay with us.

We very much appreciate your positive comments regarding your stay at the Novotel Dubai World Trade Centre.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel.

Sincerely yours,


Frederic Gitzner
General Manager
Novotel World Trade Centre Dubai
Email address: H5261-AM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 May 2013

I stay at this hotel because of it's great location next to the world trade centre. The rooms are ok, but need to be refurbished. The service level lags behind other Dubai hotels. In short an OK stay, but not more...

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank globilax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel-Ibis-WTC, General Manager at Novotel World Trade Centre Dubai, responded to this review, 16 May 2013
Greetings from Novotel World Trade Centre Dubai!

I would like to thank you for taking the time to share your comments concerning your stay with us.

Your feedback is highly appreciated and your comments have been taken on board as constructive suggestions to improve our services and offerings. We are pleased to inform you that a full maintenance program is in place for product enhancement.

Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement.

We hope to serve you better in your future visit with us.


Sincerely yours,


Frederic Gitzner
General Manager
Novotel World Trade Centre Dubai
Email address: H5261-AM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
97 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 14 May 2013

We stayed there as it was about 10 min taxi ride from airport.We had a booked a room and requested the kids bed be made up on arrival as it would be after midnight and we would stay for about 6 hrs and get some sleep and a shower.Our flight was delayed 1.5hrs and on arrival we found that the kids bed wasn't made up and delated our sleep time even longer.
Everything seemed to be clean as we only had short nap and shower..
Taxi ride about 50 DER $13 AUD each way.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NoodlesNilsson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel-Ibis-WTC, General Manager at Novotel World Trade Centre Dubai, responded to this review, 16 May 2013
Greetings from Novotel World Trade Centre Dubai!

We would like to thank you for taking the time to share your comments concerning your stay with us.

We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.


Sincerely yours,


Frederic Gitzner
General Manager
Novotel World Trade Centre Dubai
Email address: H5261-AM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 May 2013

Located at the entrance of the WT Center, great location. Rooms ok. One thing unacceptable for a Accor hotel is to charge for internet 22 euros a day for one device for a speed of 512 Download and 256 upload, if you charge that much you should get a much faster speed. Now days it is free almost anywhere Beware of the limousine in front of the hotel, I asked for a Taxi. The staff pointed me to a man white shirt black pants , i don t think he works for the hotel, The answer was sorry no taxi available but you can take a limousine it is 50 AED,a taxi will be around 45 AED, ok fine. Arrived at my destination within 10 minutes no traffic the driver asked me for 55 AED then mention it was on the meter, but meter was shutdown, on the way back i took a Taxi 30 minutes drive with traffic it cost 35 AED. Same story to go back to the Airport. Someone might prefer to close his eyes or face local scammer. Breakfast was fine. The hilight of my stay was the restaurant, incredible dinner buffet one of the best Novotel Restaurant I ever experienced, food, quality. Overall nice hotel, nice staff.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank JP D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel-Ibis-WTC, General Manager at Novotel World Trade Centre Dubai, responded to this review, 15 May 2013
Greetings from Novotel World Trade Centre Dubai!

I would like to thank you for taking the time to share your comments concerning your stay with us.

Your feedback is highly appreciated and your comments have been taken on board as constructive suggestions to improve our services and offerings.

Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement.

We hope to serve you better in your future visit with us.

Sincerely yours,


Frederic Gitzner
General Manager
Novotel World Trade Centre Dubai
Email address: H5261-AM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beirut, Lebanon
1 review
Reviewed 12 May 2013

If you are attending an exhibition and dont want the hassle of wasted traveling/parking time Novotel is great value. There are no 5 star trimmings but my stay was great, the only inconvenience is the limited operating hours for dry cleaning service.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank PIBQOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel-Ibis-WTC, General Manager at Novotel World Trade Centre Dubai, responded to this review, 13 May 2013
Greetings from Novotel World Trade Centre Dubai!

I would like to thank you for taking the time to share your comments concerning your stay with us.

Your feedback is highly appreciated and your comments have been taken on board as constructive suggestions to improve our services and offerings.

Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement.

We hope to serve you better in your future visit with us.

Sincerely yours,


Frederic Gitzner
General Manager
Novotel World Trade Centre Dubai
Email address: H5261-AM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel World Trade Centre Dubai

Property: Novotel World Trade Centre Dubai
Address: Za'abeel Rd | Sheikh Zayed Road, 225b, PO Box 9622, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#91 Spa Hotel in Dubai
#138 Romantic Hotel in Dubai
#143 Business Hotel in Dubai
#144 Luxury Hotel in Dubai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel World Trade Centre Dubai 4*
Number of rooms: 412
Official Description (provided by the hotel):
The Novotel World Trade Centre Dubai is a 4 star hotel ideal for guests on a business trip to Dubai. The hotel forms part of the Dubai International Convention and Exhibition complex and offers eight meeting rooms for conferences and seminars. The hotel is conveniently located in the central business district, close to the main attractions of the city and only 10 minutes from Dubai International Airport. Rates do not include 10 percent taxes and 10 percent service charges. ... more   less 
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Also Known As:
Novotel World Trade Centre Dubai Hotel Dubai
Novotel Dubai
Accor World Trade Centre Dubai
Dubai Novotel
Novotel Hotel Dubai

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