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“A good hotel if you are only looking for a comfort sleep”

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Novotel World Trade Centre Dubai
Ranked #151 of 550 Hotels in Dubai
Certificate of Excellence
Khartoum, Sudan
Level 6 Contributor
90 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“A good hotel if you are only looking for a comfort sleep”
Reviewed 14 June 2013

Basic services are not that great, rooms are great and the hotel is very clean but when it comes to the basic services, other Novotels or hotels offer better that the WTC Novotel. Parking is an issue and drop off is also an issue, you can not park your own car, they park it for you and the ticket says, if the car was hit or damaged then it is not our responsibility!! Then let me park my own car, Nope, sorry we take it and you deal with what happens.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank DATGF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel-Ibis-WTC, General Manager at Novotel World Trade Centre Dubai, responded to this review, 18 June 2013
Greetings from Novotel World Trade Centre Dubai!

We would like to thank you for taking the time to share your comments concerning your stay with us.

We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.


Sincerely yours,


Frederic Gitzner
General Manager
Novotel World Trade Centre Dubai
Email address: H5261-AM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,583 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (191)
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English first
Seoul, South Korea
1 review
Reviewed 14 June 2013

Thank you for your great kindness at all times. Especially the room was very clean. Only one thing I would like to say is that it would be great to have more menu in a Cafe, when the restaurant is closed.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank KimKwanJoong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel-Ibis-WTC, General Manager at Novotel World Trade Centre Dubai, responded to this review, 18 June 2013
Greetings from Dubai!

I would like to thank you for taking the time to share your comments concerning your stay with us.

We very much appreciate your constructive feedback following your recent stay at Novotel Dubai World Trade Centre.

I have shared your comments with the Team, so that they are aware of the areas requiring their attention.

We look forward to welcoming you at Novotel World Trade Centre in the near future.


Sincerely yours,


Frederic Gitzner
General Manager
Novotel World Trade Centre Dubai
Email address: H5261-AM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manama, Bahrain
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 June 2013

If you are doing anything at the World Trade Centre, this hotel is great. Although their published rate is over $200 you can get a decent room for around a third of that. The clean and tidy rooms are on the small side but they have free Wifi for multiple devices throughout the hotel (well they did with my rate), and the beds are comfortable.

They have a nice bar/grill downstairs and prices are commensurate with what you would pay outside the hotel.

I and my three colleagues were more than happy with it.

It's a two minute walk to the WTC conference rooms, and five minutes from Dubai's WTC metro station, which is fast and cheap.

If you're on business in the area, I'd recommend it.

Agree with another posters' mention that they do sometimes get swamped at the front desk though. On our second night we came in about midnight and they had about a total of about 30 people queuing at three desks! I'm guessing because of the WTC exhibitions it can get a bit busy at times. If it is though, you can always slip into the bar for a cold one and relax while you wait for the queue to subside.

Halal breakfast though - Chicken sausage and turkey bacon. So if you're a pork man you'll have to eat elsewhere :)

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel-Ibis-WTC, General Manager at Novotel World Trade Centre Dubai, responded to this review, 11 June 2013
Greetings from Dubai!

I would like to thank you for taking the time to share your comments concerning your stay with us.

We very much appreciate your constructive feedback following your recent stay at Novotel Dubai World Trade Centre.

I have shared your comments with the Team, so that they are aware of the areas requiring their attention.

We look forward to welcoming you at Novotel World Trade Centre in the near future.



Sincerely yours,



Frederic Gitzner
General Manager
Novotel World Trade Centre Dubai
Email address: H5261-AM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashua, New Hampshire
Level 6 Contributor
106 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 8 June 2013

If you're attending an event at the World Trade Center, as we were, then this is THE hotel to be in. It's part of the complex and you have direct indoor access from the hotel lobby.
Everything about the hotel is unremarkable - with two exceptions - they charge for Internet which is a major black mark and following an evening event the bar was overcrowded and no bar service in the lobby. Everything else is fine - no surprises good or bad.
If you're not attending an event at the World Trade Center then I can't imagine why you would stay here! Better located hotels with similar prices in Dubai

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AW54AbuDhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel-Ibis-WTC, General Manager at Novotel World Trade Centre Dubai, responded to this review, 11 June 2013
Greetings from Dubai!

I would like to thank you for taking the time to share your comments concerning your stay with us.

We very much appreciate your constructive feedback following your recent stay at Novotel Dubai World Trade Centre.

I have shared your comments with the Team, so that they are aware of the areas requiring their attention.

We look forward to welcoming you at Novotel World Trade Centre in the near future.



Sincerely yours,



Frederic Gitzner
General Manager
Novotel World Trade Centre Dubai
Email address: H5261-AM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait City, Kuwait
Level 3 Contributor
7 reviews
7 hotel reviews
Reviewed 6 June 2013

Arrived at 9.30pm to a long queue of 10 waiting to check in. There were only two front office staff who seemed to be struggling to cope. My turn came after 25 mins and learnt that such long queues are norm between 9pm and 10pm - my immediate thought was why not have more front office staff during peak hours? Room condition was also disappointing - lighting in room was poor. Toilet and bathtub were not cleaned properly and the bilet was dirty (Ugggghhhhh!) when I wanted to use it.

Only positive impression was the breakfast spread - which came in ample variety.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tttan69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel-Ibis-WTC, General Manager at Novotel World Trade Centre Dubai, responded to this review, 11 June 2013
Greetings from Novotel World Trade Centre Dubai!

We would like to thank you for taking the time to share your comments concerning your stay with us.

We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.


Sincerely yours,


Frederic Gitzner
General Manager
Novotel World Trade Centre Dubai
Email address: H5261-AM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Level 5 Contributor
57 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 5 June 2013

Close to the Dubai Metro and a nice place to stay. They could do with providing some complimentary Wifi....lol. There is a convention center close to the hotel and the Dubai Mall is about 5 mins away by cab. The concierge was extremely helpful and breakfast was as expected from the Novotel...divine!

Room Tip: Ask for a room above the 13th floor...they have views of the Burj Khalifa
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nish2027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel-Ibis-WTC, General Manager at Novotel World Trade Centre Dubai, responded to this review, 11 June 2013
Greetings from Dubai!

I would like to thank you for taking the time to share your comments concerning your stay with us.

We very much appreciate your positive comments regarding your recent stay at Novotel Dubai World Trade Centre.

I have shared your comments with the Team, so that they are aware of their contribution in meeting your expectations.

Positive feedback from satisfied clients is our greatest reward, thank you once again!

We look forward to welcoming you at Novotel World Trade Centre in the near future.


Sincerely yours,


Frederic Gitzner
General Manager
Novotel World Trade Centre Dubai
Email address: H5261-AM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
Level 4 Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 June 2013

After staying here the second time on a duty trip, I thought to give it another try.

However the hotel will be on a no-go list for me in the future. The rooms are really dirty and the carpets have undefined spills. It was actually the first time that I avoided to walk barefoot through the room.

The bed itself is very uncomfortable and hard.

However the staff is very helpfull, but this does not help if the room sucks.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aviator24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel-Ibis-WTC, General Manager at Novotel World Trade Centre Dubai, responded to this review, 11 June 2013
Greetings from Dubai!

I would like to thank you for taking the time to share your comments concerning your stay with us.

We very much appreciate your constructive feedback following your recent stay at Novotel Dubai World Trade Centre.

I have shared your comments with the Team, so that they are aware of the areas requiring their attention.

We look forward to welcoming you at Novotel World Trade Centre in the near future.

Sincerely yours,

Frederic Gitzner
General Manager
Novotel World Trade Centre Dubai
Email address: H5261-AM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel World Trade Centre Dubai

Property: Novotel World Trade Centre Dubai
Address: Za'abeel Rd | Sheikh Zayed Road, 225b, PO Box 9622, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#86 Spa Hotel in Dubai
#133 Luxury Hotel in Dubai
#138 Romantic Hotel in Dubai
#143 Business Hotel in Dubai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel World Trade Centre Dubai 4*
Number of rooms: 412
Official Description (provided by the hotel):
The Novotel World Trade Centre Dubai is a 4 star hotel ideal for guests on a business trip to Dubai. The hotel forms part of the Dubai International Convention and Exhibition complex and offers eight meeting rooms for conferences and seminars. The hotel is conveniently located in the central business district, close to the main attractions of the city and only 10 minutes from Dubai International Airport. Rates do not include 10 percent taxes and 10 percent service charges. ... more   less 
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Also Known As:
Novotel World Trade Centre Dubai Hotel Dubai
Novotel Dubai
Accor World Trade Centre Dubai
Dubai Novotel
Novotel Hotel Dubai

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