We entered the hotel and the receptionist tried to charge us an extra 120AED than what the confirmation stated. She then tried to say that the total she stated (560AED) was including taxes but the email clearly stated 270AED Base room rate, 2 breakfasts for 50AED each. + 70AED tax making 440AED. I then spent about ten minutes explaining the email and she finally changed the price after a phone call to a head office. We had booked a twin room but she then said that the only twin room was a smoking room which we reluctantly agreed to. We went up to the floor of the room (5) which had a ridiculously strong smell of smoke. We then made our way down to the room (526) to be greeted by the pungent smell of urine in the room. We turned around and went back downstairs to ask for another room which she reluctantly gave us (Room 723). The smell wasn't as strong as 526 but you could still smell a light whiff of urine. That night we discovered that the blind in the room was broken and had a streetlight shining into the room. The next morning the breakfast buffet wasn't the best either. The food was cold and the eggs were undercooked.
All in all. Avoid this hotel like the plague.
- Official Description (provided by the hotel):
- The Ibis World Trade Centre Dubai hotel is directly linked to the International Exhibition Centre and Convention Centre of Dubai, the biggest international complex in the Middle East. Close to the tourist centre and Sheikh Zayed Road, the principal business centre of Dubai, the hotel is 15 min from the airport and the Jebel Ali free zone. It has 210 airconditioned rooms, two restaurants and two bars. WiFi internet access for guests on a business trip. ... more less
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- Also Known As:
- Ibis World Trade Centre Dubai Hotel Dubai
- Ibis Hotel Dubai