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“A very good stay” 5 of 5 bubbles
Review of Crowne Plaza Dubai-Deira

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Crowne Plaza Dubai-Deira
Ranked #116 of 544 Hotels in Dubai
Certificate of Excellence
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A very good stay”
5 of 5 bubbles Reviewed 26 October 2013

Arrived at 0450 in the morning after a long flight, the hotel had been full so expected a long sit in Reception.

Room sorted by 0600 fantastic service throughout the stay as usual, you cannot go wrong with the team at this hotel.

Thanks again back in Feb 2014

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, 29 October 2013
Dear Alan S.,

Thank you for your wonderful feedback on Tripadvisor.com.

We are delighted and proud to have received your comments and a very pleased that we were able to provide you a room earlier than the check in time. I will ensure that the Reception team is thanked for looking after you.

I hope to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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835 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (195)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Entebbe, Uganda
Level Contributor
176 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed 25 October 2013 via mobile

Took a chance and stayed here. Was quite happy. Check-in was smooth and efficient. I was made very welcome. Got an upgrade. Room was clean, bed comfy, bathroom was very nice. Couldn't figure out the positioning of the trash cans though - out of the way and not conveniently located.

Breakfast selection was okay. Harry's sports bar was nothing really special but quite pleasant with the live jazz music.

My only gripe here is that even though one of the staff members saw me checking out and struggling with my bags - no porter was sent to help me (except to put my bags in the taxi). Same experience when arriving - nobody helped with bringing in the bags. I expected much more from the Hotel (a porter readily available to help with the bags - especially if staff members see a guest arriving with bags).

Stayed October 2013, travelled on business
Helpful?
1 Thank edfaigmane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, 29 October 2013
Dear "edfaigmane",

Thank you for sharing your feedback regarding your recent stay on Tripadvisor.com.

We are very pleased to hear that you that you have enjoyed your stay with us and that our Front Office Team made you feel welcome.

I am sorry that a bell boy was not available to take care of your luggage. Please note that we have addressed this matter with the department head concerned to ensure we work to improve in this matter.

The hotel team would be delighted to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Withernsea, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 23 October 2013

Stayed here in September 2013, reception staff were very helpful, rooms were clean but a bit cramped, table and chairs were quite tight against the beds. Area for sightseeing was a bit out of it, but the metro was only 5 minutes walk down the road, and was very reasonable, be aware that some of the carriages are for females only. Swimming pool was good with access to a cool area if you needed the toilets and showers - cold water was available in there too. Restaurant seemed quite adequate but as we only had our breakfasts there, I couldn't comment on the evening meals. All in all, a reasonable stopover hotel.

Room Tip: Although you are only 15 minutes from the airport, with planes flying all hours of the day and night...
See more room tips
  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Judy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, 24 October 2013
Dear Judy H.,

Thank you for choosing to stay at the Crowne Plaza Dubai Deira during your stopover from Sydney.

We are very pleased to have received your feedback regarding the service provided by our reception and recreation team. Furthermore I am delighted to read that the sound proofing of our guest rooms met your expectation.

I hope to have another opportunity soon to welcome you back.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Annapolis, Maryland
Level Contributor
709 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
4 of 5 bubbles Reviewed 18 October 2013

Easy access from the airport via the Metro, to the hotel. Just a few blocks and an easy walk from the station. The hotel itself has very nice, well appointed rooms, bathroom and linens are nice, lighting is good, many choices on the TV. Everything is exceptionally clean. Housekeeping was efficient. The only downside to rooms is the doors. They close very loudly and people come and go at all times of the day/night due to many coming in from the airport. The loud slamming is a bit annoying but, that is the only negative I have in regard to the hotel. The Spice Market restaurant looked fabulous but we thought the cost was too high. There are many nearby food options within walking distance to the hotel. We did receive a nice welcome fruit tray and a couple free drinks in the bar area. The tea making service in the room is also nice. The pool area is relaxing. Overall, a very nice property with amazing customer service to match. We were very pleased that we chose to stay here.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank joburkholder1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, 20 October 2013
Dear "justjo30",

Thank you for choosing to stay at the Crowne Plaza Hotel Dubai Deira and for taking the time to share your feedback online.

We are very happy to have received your feedback and would like to thank you sincerely for your wonderful feedback about the service of our colleagues and the facilities in the hotel. I am sorry about the noise of the door closed. Our engineering department is informed for follow up.

I hope we have another opportunity soon to welcome you back.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 17 October 2013

It was a long 21 nights stay with my father during which the Crowne Plaza friendly staff kept us refreshed and energized. For sure, It would not have been possible for me to stay in one hotel for such a long time without the great hospitality we have received. I have to say great Mr. Bruno, great staff are good reasons for the success of this hotel. I will for sure comeback again. Staff must have gone through an impressive good training. This hotel should be a hospitality case study for MBA graduates.

Room Tip: If you are a Platinum Ambassador IHG member then use it. They really honor it well. Try the swimming...
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  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Basel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, 20 October 2013
Dear Basil H.,

Thank you for sharing your feedback on Tripadvisor.com.

We are thrilled and are very pleased to have received your review. The hotel team is very proud that we were able look after you well during your long stay at our hotel. I will be delighted to share your comments with our hotel team.

I am looking forward to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muscat, Oman
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 17 October 2013

We parked our car in the free underground parking, plenty of space and I can't imagine it getting full.

Check in was fast, no queue when we arrived just after 4pm.

We had a club room which was spacious and had a very comfy bed, fruit and dates were offered in room and a bed turn down service too.

The bathroom had a large bath with separate toilet and shower. The club lounge was very nice and offered canapés and cocktails between 6:30 and 8:30pm

The hotel is close to City Centre Deira Mall and the metro. A taxi to the airport is also very cheap, between 30 and 50AED and only a short drive.

Dubai Mall took about 30 minutes by car, maybe quicker if traffic good. I would suggest using the metro though as it is quicker and less stressful than city driving.

The breakfast consisted of a hot and cold buffet selection, plenty to keep you going for the day.

A good place to stay if on business or holiday.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, 20 October 2013
Dear Mark P.,

Thank you for choosing to stay again at the Crowne Plaza Dubai Deira.

We would like to thank you your renewed trust in our hotel and we are delighted to read that we have made improvements compared to your previous stay. Furthermore I pleased to note that based on this stay you are planning to come back to stay with us again.

I hope we have another opportunity soon to welcome you back.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 16 October 2013

Am very fond of the IHG chain of hotels, especially Crowne Plaza.
The reception area of this hotel needs to be refurbished, but the rooms are fantastic. Very comfortable with blackout curtains which really helped.
I had driven from Muscat, Oman to Abu Dhabi for a meeting and then on to Dubai from there: all in the same day.
All I wanted to do was sleep. And sleep I did. Excellent room, well-furnished, very comfortable bed, and 24 hour room service available when I woke up.

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank WFProductions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, 17 October 2013
Dear "WFProductions",

Thank you for writing an online review on Tripadvisor.com.

We are very happy to read your comments regarding your stay. At Crowne Plaza Hotels & Resorts we have very specific bedding standards, to ensure our guests have a good night sleep. I am very happy to read that we were successful in providing your that experience.

Please feel free to share your feedback with your personal contacts. We would ensure that their stay is successful too.

I hope to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Dubai-Deira

Property: Crowne Plaza Dubai-Deira
Address: Deira Salahuddin Rd | 108 Road, 197, Dubai 8668, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Business Hotel in Dubai
#58 Family Hotel in Dubai
#66 Romantic Hotel in Dubai
#108 Luxury Hotel in Dubai
Price Range (Based on Average Rates): £
Hotel Class:5 star — Crowne Plaza Dubai-Deira 5*
Number of rooms: 300
Official Description (provided by the hotel):
Dubai's city-center hotel with famed dining. If Arabia's most fascinating city is your destination for business or discovery, make sure you book this central Dubai hotel as your comfortable base. Crowne Plaza(R) Dubai-Deira is situated in the city's cultural heart, walking distance from two metro stations with access to old and new Dubai districts. Amiable services throughout your stay as well as a quick check-in are hallmarks of this business hotel close to Dubai International Airport. Plush guestrooms, suites and executive club lounge benefits provide every comfort you need at the end of a busy day. Our meeting rooms are conveniently located on one floor and the large, pillar-free ballroom has its own separate entrance. Dine on Italian fare at Brioso, kick back during happy hour at Harry's or sample mouth-watering cuisine at Spice Island, one of Dubai's most popular restaurants. You can also enjoy Dubai's renowned sunshine at the pool or blow off some steam in the health and fitness club. ... more   less 
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Also Known As:
Crowne Plaza Deira Hotel Dubai
Renaissance Dubai
Dubai Renaissance
Renaissance Hotel Dubai

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