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Reviewed 10 October 2017

Stayed here for 3 nights, the finish and service is great, we had a minor issue of glasses taken from the room to be cleaned not being replaced which was addressed very quickly. The pool area is good for a city centre hotel, but the handrails and parasols frames were dusty which could have been cleaned more often

  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Bryan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDeira, General Manager at Crowne Plaza Dubai-Deira, responded to this reviewResponded 15 October 2017

Dear Bryan H,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
Charles Saliba
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2017

Although it's not surrounded by shops, it's in the "old Dubai", this is an excellent hotel with a very good international buffet for breakfast downstairs and a pleasant club room on level 6. There's also a spa and steam room and pool. Always puzzles me why people don't style the pool area like they do rooms - lots of concrete but no greenery - how about a few large pot plants or palms round the pool? Good bar and snack counter open long hours. We changed rooms to one nearer the lift and it was done without fuss. We would certainly stay here again.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Diedre_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDeira, General Manager at Crowne Plaza Dubai-Deira, responded to this reviewResponded 10 October 2017

Dear Diedre_11,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
Charles Saliba
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2017

The hotel is well located in Deira just a short walk from 2 metro stations which allows easy access to many of the major attractions in Dubai. There are 2 shopping malls & an cinema again within a short walk. The hotel facilities are excellent; several bars & restaurants, I often use the well equipped gym and swimming pool - the pool deck itself is very pleasant with views out towards the iconic skyline and Burj Khalifa. The rooms are of a very high qualify, quiet & comfortable and the staff are extremely attentive.

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Simon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDeira, General Manager at Crowne Plaza Dubai-Deira, responded to this reviewResponded 8 October 2017

Dear Simon P,

Thank you for the lovely comments and detailed account of your recent stay with us!
It is good to see you had a positive experience through every aspect of your stay with us. I will surely pass on your compliments to the team. Thank you for choosing us!

On behalf of everyone here at the hotel, we wish you safe travels and we hope to see you again soon.

Kind regards,
Charles Saliba
General Manager

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Reviewed 30 September 2017

good service, attentive and caring staff, fast and efficient check in, Aaron was very helpful and kind. all staff are very friendly and make your stay a pleasant one. the concierge goes out of the way to serve you.

  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank meetal73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDeira, General Manager at Crowne Plaza Dubai-Deira, responded to this reviewResponded 3 October 2017

Dear meetal73,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
Charles Saliba
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017 via mobile

I stayed in Crowne Plaza Deira for a week for business and sightseeing.

Since it's a Crowne Plaza which is a trusted brand from IHG I had expectations. But on this occasion I was rather disappointed.

First of all this is advertised as a 5 star hotel. This I can assure you is no 5 Star hotel.

Rather ragged and worn out. Rooms not the best and smelt of smoke even though I requested no smoking room.

Customer service at the front desk could of been better. My needs were not quite attended to and had to pay extra for club service which cost over £200 additional cost but that was just for access to club lounge not club room upgrade. Sadly communication was not the best and I had already paid up front.

Tip. Do not pay up front and on the plus side staff in club lounge were very nice and was the only decent experience in the hotel. It is also very close to the airport.

If you want to explore rest of Dubai either the beaches or Dubai mall etc.. taxi is an expensive way to do that...! There is a metro station close by but will not go everywhere...!

Thanks

Stayed: September 2017, travelled on business
Thank Faisal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDeira, General Manager at Crowne Plaza Dubai-Deira, responded to this reviewResponded 28 September 2017

Dear Faisal A,

Thank you for your feedback. We understand and apologize for the inconvenience caused. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.

Sincerely,
Charles Saliba
General Manager

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