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“Lovely place to stay in Dubai”
Review of Dusit Thani Dubai

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Dusit Thani Dubai
Ranked #81 of 561 Hotels in Dubai
Reviewed 8 July 2014

My family recently stayed in this Hotel during a brief visit to Dubai. It was truly lovely. Very clean and the staff friendly and courteous. It was handy to the Malls and I would definitely stay there again.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
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Thank Judith F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prateek_Kumar, General Manager at Dusit Thani Dubai, responded to this reviewResponded 10 July 2014

Dear Judith F,

It delights us knowing you and your family had a love time during your stay here in Dusit Thani Dubai. It would be a great pleasure to welcome you back.

To enjoy Dusit best available rates on your next visit, please check our website.

Warmest regards,

Prateek Kumar

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1,390 - 1,396 of 2,325 reviews

Reviewed 7 July 2014

My husband and I stayed for three nights at Dusit Thani Dubai to celebrate his birthday weekend,
Before getting to the hotel (while doing the reservation) I was very annoyed from them, as i kept getting calls from their staff saying if i wanted a cake, i had to pay for it.They even emailed me saying if i wanted a cake in the room and flowers i had to pay for it. This annoyed me, as IF the hotel does not want to provide this for a staying guest who is celebrating their birthday by choosing to stay at their hotel, then they either provide a nice gesture or they just don't. Having been email and called about it several times got me very annoyed.I voiced my disapproval to one of the staff that called me, and only then did they say ok we will try and give it to you for free.I told them its not about getting a free cake, i didn't want one , but the fact they kept insisting I had to pay for it, got me really annoyed.In the end they provided us with a very small cake, but i just didn't get why they made this fuss over it. We would have been much happier if they just didn't provide anything and make us feel like they owe us one !!
Other than that, we were happy with the room and location of the hotel.
No one helped us with the luggage at checkout , even though we clearly had so many bags and were struggling to get them to the car, I thought that was very weird from a Dusit Thani hotel.

Room Tip: Choose a room with the Burj View and on a top floor to avoid the traffic noise from the highway
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  • Stayed: July 2014, travelled as a couple
    • Value
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Thank DimaDooma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prateek_Kumar, General Manager at Dusit Thani Dubai, responded to this reviewResponded 8 July 2014

Dear DimaDooma,

Thank you for sharing this with us. It is without a doubt unacceptable and on behalf of my team, please accept our sincerest apologies.

To serve you excellently and create beautiful memories with you is our only desire here in Dusit Thani Dubai. Thank you for bringing this to our attention. Feedback such as this help us improve our ways and rectify our shortcomings. This way, we can continually uplift the level of our guests experience every time they stay with us.

We fervently hope we will be given another opportunity to serve you again.

Warmest regards,

Prateek Kumar

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Reviewed 5 July 2014

Loved our stay here, and would definately return. The staff can not do enough for you! Our room had a great view of the Burg Khaliffa. The breakfast is good with a choice of both Arabic and European. Lots of fresh fruit & yoghurts, plus the usual egg station. The buffet dinners with free flow are also good value. Particularly like the fresh juices like carrot, mango and ginger in the coffee shop. Location is central, with free shuttle to Dubai Mall.

  • Stayed: June 2014, travelled with friends
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Thank KADNorthYorks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prateek_Kumar, General Manager at Dusit Thani Dubai, responded to this reviewResponded 7 July 2014

Dear KADNorthYorks,

Our team here in Dusit Thani Dubai is truly our great pride. Everyone has a natural desire to go the extra mile for our guests. It sure does make all the difference in a 5-star experience. Inspired by the unique graciousness of Thai hospitality, it is definitely something we are renowned for.

Your feedback is truly valuable. We hope to have the opportunity to have you and your friends back in the near future.

Warmest regards,

Prateek Kumar

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Reviewed 5 July 2014

Hotel stay was excellent. The rooms are clean and serviced. We stayed during our last family vacation. The staff is mannered and courteous. However, the hotel stay is recommended for business stay and nor family vacation.

Room Tip: Select a room a with Burj Khalifa view if you are keen
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  • Stayed: May 2014, travelled with family
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Thank MISTRY_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prateek_Kumar, General Manager at Dusit Thani Dubai, responded to this reviewResponded 7 July 2014

Dear MISTRY_12,

Thank you for your excellent feedback about your stay here in Dusit Thani Dubai. I hope that you and your family had the chance to enjoy our One and Two Bedroom Suites which are ideal for families, allowing them to cook for the family and have the luxurious feel of home away from home. Our Outdoor Playground is also an added facility that children can enjoy. Our guests are also transported to Dubai Mall - the world's biggest shopping mall through our complimentary scheduled Shuttle Service.

We look forward to have the pleasure of welcoming you and your family back.

Warmest regards,

Prateek Kumar

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Reviewed 4 July 2014

Our first stay at Dusit Thani, we waited for 20 mins for our check in. The room was not ready! So, i was not keen in staying in the property anymore because for me check in is an important part of the stay. If i do not recieve a warm welcome, rest of the stay doesnt matter! Our breakfast was not at all included in the package despite of a good price! We requested to add the same and they refused to. Room service staff was pleasant and the housekeeping too. Nothing great about this hotel!

  • Stayed: May 2014, travelled with friends
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Thank Urvashi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prateek_Kumar, General Manager at Dusit Thani Dubai, responded to this reviewResponded 7 July 2014

Dear urvashim,

Thank you for your feedback about your recent stay. It saddens us to know that you didn't have a good first impression about the hotel which was caused by the delay in your check-in process.

We always thrive in providing our guests a warm welcome knowing quite well that flights and travelling can really be exhausting. Hence, we provide our guests with cold towel upon arrival while our Club guests get complimentary drinks to help refresh them. Dusit Thani Dubai is founded on a vision to create a unique experience for all its guests that touches the heart. Trust that it is always in our nature to warmly welcome our guests. Once again, allow me to apologize if you have felt otherwise.

I fervently hope that we may be given the opportunity to welcome you once again here in Dusit Thani Dubai.

Warmest regards,

Prateek Kumar

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Reviewed 3 July 2014

Dusit Thani Dubai Sheikh Zayed Road Hotel will not find him instance in Dubai ... lobby gorgeous and quiet + Receiver in all languages ​​with the staff at the highest degree of welcome and kindness, understanding, and fast delivery + spacious rooms and elegant + brushes and modern furnishings and clean + services at the highest level as soon as time + staff smiling, helpful + Supermarket Pharmacies and numerous restaurants and coffees are all close to the hotel + close to the Burj Khalifa and Dubai Mall + provides a taxi all the time + private parking + free Wi-Fi + There are restaurants and a bar, swimming pool, Gym + ........ ............. What do you want more than that, you find there is a psychological comfort ....

  • Stayed: June 2014, travelled solo
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Thank saleh a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prateek_Kumar, General Manager at Dusit Thani Dubai, responded to this reviewResponded 6 July 2014

Dear saleh a,

The points you have mentioned about your recent stay in Dusit Thani Dubai truly delighted us. Thank you for sharing your experience with us here in TripAdvisor. We hope to have the pleasure of welcoming you back in the near future.

Warmest regards,

Prateek Kumar

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Reviewed 3 July 2014

I stayed in this hotel with my family. We liked our room, which was spacious and well equipped. Staff at the reception were very friendly and helped us with early check-in and late check out. Car parking was available and free.

Overall, hotel has excellent location.

This is definitely one of my most boring reviews because our stay in this hotel was GOOD!

Room Tip: If traveling with children, don't forget to use the playroom
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  • Stayed: December 2013, travelled with family
    • Value
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Thank sepernus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prateek_Kumar, General Manager at Dusit Thani Dubai, responded to this reviewResponded 6 July 2014

Dear sepernus,

Your review wasn't boring for us at all. It was indeed greatly appreciated! Thank you for sharing your wonderful feedback about your experience in Dusit Thani Dubai. We truly hope to have the pleasure of welcoming you back.

Warmest regards,

Prateek Kumar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dusit Thani Dubai

Address: 133 Sheikh Zayed Road, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#57 Business Hotel in Dubai
#58 Romantic Hotel in Dubai
#72 Luxury Hotel in Dubai
#96 Family Hotel in Dubai
Price Range: £93 - £292 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dusit Thani Dubai 5*
Number of rooms: 321
Official Description (provided by the hotel):
Dusit Thani Dubai hotel combines the latest in luxury amenities with traditional Thai hospitality in all 321 superbly furnished rooms and suites providing the comforts expected of a luxurious international five star hotel.The Dusit Club Rooms and Dusit Grand Rooms are supported by the Dusit Club Lounge and offer additional facilities including complimentary breakfast, complimentary afternoon tea, non-alcoholic beverages all day, butler services, pressing and laundry facilities and limousine airport transfers.Seven food and beverage outlets offer a superb choice of dining options from Italian to Thai and the signature restaurant Benjarong is the first specialty restaurant to bring Royal Thai Cuisine to Dubai. ... more   less 
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Also Known As:
Dusit Thani Dubai Hotel Dubai
Dusit Thani Hotel Dubai
Dusit Dubai
Dubai Dusit Thani Hotel

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