Staying in hotel for Dubai 2014 Marathon.
Hotel is well located in Bur Dubai district close to lots of restaurants and a junction metro station (Red and Green line). Despite of many negative reviews about night club's noises we have had a comfortable sleep during our stay (in 3rd floor). Check in was smooth and efficient and it takes just 5 minutes with a welcome drink to get to our room. The complimentary water (everyday) and electric kettle was very good point. Also, the complimentary internet was great despite of other hotels in Dubai. Sheets and towels were clean. The staff was friendly and very polite.
The hotel does smell of Indian spices. The hotel is owned by Indians and caters to that population.The breakfast for a 4 star hotel is very poor and was not delicious at all. This hotel should not be rated more than three and half star. I requested 2 pairs of slippers and waiting about half an hour for a not clean ones. Bathroom accessories was not complete and efficient. Service was poor and toilet needs to refurbishing. The hotel is old, not well maintained specially in bathrooms. Bathtub was not so clean and new. Hotel's room needs partly renovation and new furniture.
Hotel lacks big time customer service, starting from the bell boy till the house keeping manager, no one has any authority or say to do anything to a customer. I requested one time when I have just returned from Marathon race and extremely needed to sleep immediately for making up our room (room was not make up until afternoon) and have to waiting more than 2 hours for it.
Not to turn back again and not recommended
- Official Description (provided by the hotel):
- Perfect for long stays or conducting private meetings, The Executive suite comes with a separate sitting area along with the bedroom, with a king-size bed & facilities include two plasma television, with satellite channels, mini-bar, hairdryer, safe deposit locker, bathrobes, bathroom slippers with all bathroom amenities, Wi-Fi internet facility, cord-less telephone, tea & coffee making facilities It is suitable for two adults & one child or three adults. ... more less
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- Also Known As:
- Regent Palace Hotel Dubai
- Regent Palace Dubai
- Regent Dubai
- Dubai Regent