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“very comfortable” 5 of 5 bubbles
Review of Shangri-La Hotel, Dubai

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Shangri-La Hotel, Dubai
Ranked #58 of 544 Hotels in Dubai
Certificate of Excellence
Montreal, Canada
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“very comfortable”
5 of 5 bubbles Reviewed 15 August 2014

this is my second stay , so far it is one of my favorite hotels in dubai
great view of shiekh zayed road and borj , nice breakfast , good location
and amazing service and amazing welcome !!!

only things that are not that perfect is the room service (tried it many times...never good) , and room is not super well equipped (no espresso machine and limited tea variety )
that being said this hotel will continue being my favorite hotel in Dubai compared to my past stays in : the adress , fairmont and oberoi

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank SUPERmash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review, 31 August 2014
Dear Guest,

I would like to thank you very much for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to providing us your concerns. It is through valuable feedback such as yours that we are able to continuously improve our standards.

Please do let me know in case that I can be of any assistance to you and I do hope that we will be able to welcome you back at the Shangri-La Hotel, Dubai in the near future.

With Best Regards,

Laurent Bourgeois, Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,070 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (429)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
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  • Any
English first
Dxb
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 10 August 2014

Bad smell from pillows and bedsheets. Bad smell from bathroom. The re epfion lady was contenuasly cansesting for upgrade we told her no we dont want bt she insest OMG such a headache. I like the view ...


  • Stayed August 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
4 Thank Hanadi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review, 14 August 2014
Dear Guest,

I would like to thank you very much for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to providing us your concerns. It is through valuable feedback such as yours that we are able to continuously improve our standards.

Please do let me know in case that I can be of any assistance to you and I do hope that we will be able to welcome you back at the Shangri-La Hotel, Dubai in the near future.

With Best Regards,
Laurent Bourgeois, Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 August 2014

Everything was perfect
Good price
Nice Lobby , location , restaurants
5 mins from dubai mall
And 10 mins to mall of emirates
The hotel in a heart of shaikh zayed road
Try this hotel and you will be happy

  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Jamal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review, 14 August 2014
Dear Jamal,

Thank you very much for staying at the Shangri-La Hotel, Dubai recently and for taking the time to providing us your feedback.

I am happy to hear that you had an enjoyable stay with us and thank you very much for your kind words.

I truly hope that we will soon have another opportunity to be of service to you. Please do not hesitate to contact me any time in case you require any assistance.

With best regards,
Laurent Bourgeois, Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 10 August 2014

I booked an apt with the family. Excellent service. responsive despite high occupancy and eid timings. Very friendly atmosphere. The location is super and the food is great. House keeping very diciplined and perform cleaning twice a day. Laundry service is good. One of the best hotels

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Khaled A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 8 August 2014

This was a very welcoming hotel. There are a team of lovely ladies who welcome you and are pleased to offer local advice.
The staff at the bar are friendly and attentive and very professional. (Even though some of the clients in the bar quite obnoxious)
The only restaurant I used was ‘Hoi An’ the service again was very friendly but the food was rather expensive and not that authentic.
The rooms were clean and comfortable as you would expect for a hotel of this standard and price.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review, 10 August 2014
Dear Mark,

I would like to thank you very much for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to providing us your concerns. It is through valuable feedback such as yours that we are able to continuously improve our standards.

I am happy to hear that you had an enjoyable stay with us and thank you very much for your kind words. Your comments will be shared with my colleagues as there is no better reward than to be recognized for providing exceptional service.

Please do let me know in case that I can be of any assistance to you and I do hope that we will be able to welcome you back at the Shangri-La Hotel, Dubai in the near future.

With Best Regards,
Laurent Bourgeois, Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
93 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

with staff like them its easy to serve proper to any customers and especially high end guests. The horizon lounge is neat and nice. The dunes breakfast variety is wide and delicious. The staff is absolutely outstanding, especially Meg, Julia, Andreas... at the lobby there are Ismael and Adi very, very helpful..... we got a car accident during the stay and they served us all the way... beyond the regular hotel concierge service... everything done with the police station... very, very good and professional.
Grace is a really highlight at the horizon lounge..
the location is good and the facilities are nice.
Everybody in the hotel (staff) is very polite and focused.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank bernhardb15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review, 10 August 2014
Dear Guest,

Thank you very much for staying at the Shangri-La Hotel, Dubai recently and for taking the time to providing us your feedback.

I am happy to hear that you had an enjoyable stay with us and thank you very much for your kind words. Your comments will be shared with my colleagues as there is no better reward than to be recognized for providing exceptional service especially to Meg, Julia, Andreas, Ismael, Adi and Grace.

Thank you once again for your compliments and feedback.


With best regards,
Laurent Bourgeois, Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint-mande, France
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

Nice 5 stars hotel. Amazing lobby, as often in Dubai. Pool and fitness center well equipped and with skill and helpful staff. Quality of reception, cleanness of rooms, cheerfulness and kindness of staff.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
2 Thank Thisand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review, 10 August 2014
Dear Guest,

Thank you very much for staying at the Shangri-La Hotel, Dubai recently and for taking the time to providing us your feedback.

I am happy to hear that you had an enjoyable stay with us and thank you very much for your kind words. Your comments will be shared with my colleagues as there is no better reward than to be recognized for providing exceptional service.

I truly hope that we will soon have another opportunity to be of service to you. Please do not hesitate to contact me any time in case you require any assistance.

With best regards,
Laurent Bourgeois, Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, Dubai

Property: Shangri-La Hotel, Dubai
Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#43 Spa Hotel in Dubai
#55 Luxury Hotel in Dubai
#61 Business Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Official Description (provided by the hotel):
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Shangri-La Hotels and Resorts, LoveHolidays, Agoda, Hotels.com, Travel Republic (UK), Odigeo, Southall Travel and TravelUp so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai

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