I was very shocked to get such a bad bad service in the prperty such as Ritz carlton. We are talking about one of the best luxry cahins in the world!!!I am terrified!I had one of the most unpleasent treatments and experiences in the past year. I tried meet with one my friends in the lobby of the hotel and it took me 45 min to reach it, as from the entrance of the hotel-so silly and so unprofessional. As i was driving to ener the hotel area, some of their employees was waving in the street directiong me rudly with no exp-lanations to the exit of the driving hotel area-Where in the world you are entering through the exit?even when i asked, jhe was just screaming at me to pass by. since i had no other choice i did it, and i came in front of the hotel, useless waiting for anyone from a valet parking....there was a big bus and everyone was running around it, and the rest of the people around were just ignored!so so bad!finally i entered the prohibited area on my own with my car,after losing another half an hour, and since i had no choice i left the car there. with no single indication how to reach the lobby from the hotel parking, i came all tired and excausted to the lobby after trying to find anyone to ask(no signs anywhere-even in the guest elevators)about the way to the lobby. i tried to explain to the guest realtion desk what happened,and to explain that it is impossible to give such a service to anyone- and the only thing they said is:Mam, we are sorry but we have a big group coming!
i believe that I dont have to say anything anymore!My friend was already there and i had to be there for another 15 minutes unfortunatly, of course with 4 waiters around, and noone to assist you. even after seeing my frustartion, no one even tried to give me a glass of water or anything to try to correct the complete misbehaviour of everyone...
i tried to call waitresses several times, and they were just passing by seeing empty glasses from prevous guests and not picking them up!at the end they served a glass of wine to my friend not even mentioning that the glass of sauvignon blanc is 20 euros( 100 Dhs)!I am sure that you have to say this before you order anything!
I was in dubai more than 20 times, visiting most of the hotels,and beign completely disappointed with the disappointed with the service and places visited fgor the pruice we woul pay, but this was one of the worste time ever!
I willl never ever go back there, and i will stronlgy reccommend to anyone to choose any of the other dubai hotels(even 3-4 star)since i am sure they will get much better treatment there!
- Official Description (provided by the hotel):
- Experience The Ritz-Carlton, Dubai, and discover a private playground in the heart of the vibrant Dubai Marina District. With all the opulently decorated 294 rooms and suites enjoying garden and sea views, this intimately luxurious resort, situated on 350 meters of the pristine white sands of the Arabian Gulf, is the perfect place to relax and indulge. Enjoy sophisticated dining experiences in one of the resort's 9 restaurants offering culinary choices from Asia, Arabia, Italia to a beach side seafood grill. Guests in search of a more active lifestyle have unlimited recreation facilities to choose from including four tennis courts and a multi-purpose gymnasium, together with six swimming pools -including 2 shaded children's pool one with water slide for younger visitors. The resort's leisure offering comes full circle at The Ritz-Carlton Spa where the ambiance radiates the traditions and warmth of an Arabian "Hammam", with an innovative urban twist. For spectacular settings on lavish celebrations or high-powered business meetings, the resort's grand ballroom, collection of stylish meeting rooms and stunning outdoor pavilions, epitomize The Ritz-Carlton reputation for detail and excellence. Approximately 35km from Dubai International Airport and 25km from the business and financial districts, the city's traditional souqs and tax free shopping malls, The Ritz-Carlton, Dubai is located on the prime white sandy beachfront of Jumeirah Beach Residence, adjacent to The Emirates Golf Club, world championship courses. With the bustling metropolis and all the attractions of urban living on the doorstep, step out of a chauffeured limousine, step into the city's most sought-after beach destination and discover a hidden legendary gem in the heart of Dubai Marina. ... more less
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- Also Known As:
- The Ritz-Carlton Dubai Hotel Dubai
- Ritz Carlton Dubai
- Dubai Ritz Carlton
- Ritz Dubai