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All reviews la baie blue jade the club lounge palm grill caravan restaurant new wing jbr walk adult pool private beach special thanks pool bar kids club amazing service pool staff special mention half board amazing experience
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Reviewed 29 September 2019 via mobile

From stepping out of the taxi on arrival and being welcomed in by Raj at the front door, to being welcomed in a the club lounge (which I would thoroughly recommend with its quality foods, branded bottled alcoholic and non alcoholic drinks and it’s chilled buns with classy decor) by Albert our first impression was very happy indeed with our choice of hotel.

Our floor housekeeping supervisor Jafar and his team were first class looking after our room, spotless clean, lovely notes, fruit, and a birthday cake for my special birthday and flower arrangements on the bed and a beautiful bouquet of flowers left for my wife on our departure( which I managed to squeeze in to my case).

The restaurants in particular Blue Jade Asian themed and Splendido Italian themed were superb in terms of waiting staff, food and ambiance. A true dining experience.

My wife and I were on a 4 night break from our young family and found the mood set in the Ritz-Carlton to be very pleasant and chilled, laid back but also a nice buzz of music without being in your face.

In particular we found La Baie with its swim up bar coupled with adult only pool with sports on TV a rare treat as we are normally submerged in life with children, kids clubs and all inclusive buffets . They also have an excellent informal food menu to choose from.

The pool side staff are very attentive in particular Manesh a lovely man who takes to a full sprint when he sees anyone putting their own towels on a longer. He was always there to put our towels out and sort out our cool box with water and ice poles.

There are decent promotions on drink at certain points throughout the day, 2 for1 etc (average prices £6- 8 for a soft drink and £10-12 for alcohol).

Would definitely recommend the half board option, breakfast is first class with loads of choice and the supplement for lunch or evening meal saves a fortune.

All in all throughly enjoyed our experience and
would be very happy to re-visit with our young family. (Pictures below of club lounge)

Location pretty spot on sitting on the beach whilst out the front door and on to JBR walkway has hosts of well knows eateries with bars.

5*

Date of stay: September 2019
Trip type: Travelled as a couple
3  Thank Joe H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RC_Dubai_Management, General Manager at The Ritz-Carlton, Dubai 26 Al Mamsha St, responded to this reviewResponded 9 October 2019

Dear Joe H,

It was an absolute pleasure to read your review and one that made me very proud of our Ladies and Gentlemen at The Ritz Carlton Dubai.

I cannot thank you enough for giving us such a through account of your experience and the various interactions you and your family had at the resort. Least to say, we are all absolutely delighted that you enjoyed every service and facility and that we were able to create such an incredible impact.

Thank you for specially mentioning the team that took care of you, they will be pleased to know the difference they made to you and your family.

We look forward to welcoming you back and creating even more Ritz Carlton memories.

Kind regards,
Jeroen Elmendorp
General Manager
The Ritz-Carlton, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2019

Simply Amazing Italien food !!!! I don’t know where to start, really everything was amazing !!
the service the cook the bartender, everyone is so friendly ! I’m very picky with food and have so many allergies and the chef is just amazing ! We actually changed the hotel so we can try more of the signature cocktails and the amazing food in this hotel !!! The pulpo, the Risotto and the tiramisu was a food explosion in our mouth !!! The best food in Dubai! SPLENDIDO is amazing !!
Go check it out !

The hotel itself is really nice too, the new rooms even better than the old ones. The adult pool with the bar and the music is nice...
only minus points are that you can’t have breakfast at the poolbar, but the staff managed to make us wonderful breakfast out of the lunch menu !! (It was already 11:30, so main breakfast was over , but with jetlag it’s hard to go early ! )
And another big minus are the sunbeds the pillows are very used and dirty!

Date of stay: September 2019
Trip type: Travelled with family
3  Thank Idontknowhat
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RC_Dubai_Management, General Manager at The Ritz-Carlton, Dubai 26 Al Mamsha St, responded to this reviewResponded 9 October 2019

Dear Idontknowhat,

Thank you for choosing to stay with us and for providing us your feedback.

It was a pleasure to read your comments on our facilities and restaurants in particular Splendido. What was even better was to know that our Ladies and Gentlemen always took care of your every need. Thank you for recognizing their hospitality.

I would like to acknowledge and apologize for the inconvenience you had with our breakfast timings but happy that the team ensured your satisfaction. With regards to the sunbeds, this is an areas we are looking into and am happy to inform you that we have since installed new sunbeds in the resort.

Thank you once again for your feedback and we look forward to welcoming you back and to continue to deliver the true Ritz-Carlton experience.

Kind regards,
Jeroen Elmendorp
General Manager
The Ritz-Carlton, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2019 via mobile

One of the best hotels in Dubai. Excellent service. 2 pool areas and a private beach. Location is great. A short walk to the Walk, Marina mall is 15 minutes walk away. Breakfast- anything you can imagine and more.

Date of stay: September 2019
Trip type: Travelled as a couple
3  Thank ZMatjaz
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RC_Dubai_Management, General Manager at The Ritz-Carlton, Dubai 26 Al Mamsha St, responded to this reviewResponded 9 October 2019

Dear ZMatjaz,

It is always such a pleasure to read your feedback, thank you for choosing to stay with us once again.

We are delighted to know the wonderful stay you had and happy that you found the hotel conveniently located to explore the city. Thank you for recognizing our Ladies and Gentlemen for their hospitality.

We look forward to welcoming you back and creating even more amazing Ritz Carlton memories.

Kind regards,
Jeroen Elmendorp
General Manager
The Ritz-Carlton, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2019

Had a lovely stay at the hotel. The service was amazing at the lounge. The bartender making a drink Mayflower was top notch. Rajeshwar made sure my room was perfect everyday. Making fun animals out of towels and rose petals on the bed. I wish I could remember the lounge servers. All made me feel like home throughout the week. Well Done!

Date of stay: September 2019
Trip type: Travelled on business
4  Thank elizabethsA1120
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RC_Dubai_Management, General Manager at The Ritz-Carlton, Dubai 26 Al Mamsha St, responded to this reviewResponded 9 October 2019

Dear elizabethsA1120,

Thank you for choosing to stay with us and providing your feedback.

We are happy to know you had an enjoyable experience at the resort and were well taken care of by our Ladies and Gentlemen. Thank you for recognizing Rajeshwar who will be delighted to know the difference he made to your stay.

We look forward to welcoming you back and creating even more Ritz Carlton memories.

kind regards,
Jeroen Elmendorp
General Manager
The Ritz-Carlton, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2019 via mobile

We stayed for 5 nights in a club room and wished it was for a lot longer. The room was very beautiful, clean and comfortable. The club lounge was great value with all food and drinks beautifully prepared. The staff throughout the resort were friendly and professional at all levels. Each of the restaurants offered lovely menus with food cooked to perfection. I think I may have found my favourite hotel. We will return one day.

Date of stay: September 2019
Trip type: Travelled as a couple
4  Thank MrsDonnaPowell
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RC_Dubai_Management, General Manager at The Ritz-Carlton, Dubai 26 Al Mamsha St, responded to this reviewResponded 9 October 2019

Dear MrsDonnaPowell,

Thank you for taking the time to provide us your feedback.

We are delighted to read your comments and know the wonderful time you had at the resort. Thank you for appreciating the hospitality of our Ladies and Gentlemen in particular our restaurant team.

We look forward to welcoming you back and creating even more Ritz Carlton memories.

Kind regards,
Jeroen Elmendorp
General Manager
The Ritz-Carlton Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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