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Reviewed 30 October 2019

We have been coming to this hotel for the last few years and it's the only hotel we would ever think of choosing in Dubai. The hotel is VERY kid friendly. Our experience with the Dubai Ritz Carlton Kids Club is nothing short of amazing each year. The same staff has seen our children grow up each year. Raquel remembers our children since they first began coming and her sincerity and kindness towards children is very sweet to see. The children have developed a relationship with her. On our last visit, I fell ill and Raquel made sure to take care of the children and make sure they had a blast while I was recuperating in the room. When my son was sick with a fever, she came bearing a gift to our room on behalf of all the kids club workers. They really are a great team working together to make sure moms and dads have a vacation while kids are entertained in a safe and fun environment. There's simply no other kids club world wide as good as this one, which is why we return every year. Raquel also went above and beyond her duties when my phone was stolen at a nearby Victoria Secret. I was leaving the next morning back home and Raquel walked over to the store and spoke with the management personally in hopes of resolving the issue. Raquel and the hard working staff at the Ritz, make it truly a five star experience.

Room tip: all the rooms we have had are great. choose ones near the kids club if you have kids
Date of stay: February 2019
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank ilovekidsclub3
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
aido2824, General Manager at The Ritz-Carlton, Dubai 26 Al Mamsha St, responded to this reviewResponded 3 November 2019

Dear ilovekidsclub3,

It was an absolute pleasure to read your review and one that left me very proud of our Ladies at the Kids Club.

Thank you for highlighting the hospitality and care of Raquel. She was thrilled to read your review and know the difference she made to you and your children's lives.

We look forward to welcoming you and your family back to your home away from home.

Kind regards,
Jeroen Elmendorp
General Manager
The Ritz-Carlton, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2019 via mobile

In the city of outrageous and nonsense luxury, the Ritz detaches for its elegance and classic style.

When entering the venue you are warmly wrapped by a pleasant scent welcomed by the most attentive and professionally courteous staff.

Located in Jbr, walking distance from all the shops and restaurants of the strip, it offers private access to a spacious and long white sandy beach with pristine water.

The Palm Grill restaurant with tables on the sand has some beautiful ceviches and amazing steaks.

An adults only infinity pool with pool bar and cabanas grants privacy while children have dedicated pools and play areas.

A fully equipped gym and spa with a beautiful steam bath, hot and cold water pool and a wide range of treatments are awaiting for your daily workout and relaxation.

Deserving a note for their politeness and kindness are Anelyn and Amelia from the Retail Shop and Saeed from the beach towel hut.

Date of stay: October 2019
Trip type: Travelled with family
3  Thank emilianoriverso
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
aido2824, General Manager at The Ritz-Carlton, Dubai 26 Al Mamsha St, responded to this reviewResponded 27 October 2019

Dear emilianoriverso,

It was a real pleasure to read your review and know you the experience you had with us.

I am happy that our Ladies and Gentlemen took complete care of all your needs and that you enjoyed alll the facilities and services around the resort. Thank you especially of your appreciation of Anelyn and Amelia they will be thrilled to read your review.

We look forward to welcoming you back and creating even more Ritz Carlton memories.

Kind regards,
Jeroen Elmendorp
General Manager
The Ritz-Carlton, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2019 via mobile

As always an excellent Property on the Beach. Feels like a resort, yet with plenty of shops, restaurants and things to do at their door step.

The Club Lounge is very much worth the additional supplement if one intends to spend much of the time on the Property.

One of my favourite Ritz Carlton Properties.

Date of stay: August 2019
Trip type: Travelled on business
3  Thank 673karan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
aido2824, General Manager at The Ritz-Carlton, Dubai 26 Al Mamsha St, responded to this reviewResponded 28 October 2019

Dear 673karan,

It was a pleasure to welcome you to our resort and thank you for your kind comments.

We are very happy to know you enjoyed your experience and found everything to your convenience. We look forward to welcoming you back and creating even more Ritz Carlton memories.

Kind regards,
Jeroen Elmendorp
General Manager
The Ritz-Carlton, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2019

We went here for a brunch on Friday 18/10 with family and friends and had a great time, although on my way home, I left my mobile phone in the taxi when we got home and despite trying the taxi firm we had no luck. As a last resort we went back to the Ritz-Carlton and explained to the concierge - Fawad and he couldn’t have been more helpful even though it was 3 days later! Fawad got his team to review the CCTV, tracked the taxi we got into, rung the taxi man and got him to bring it back to the hotel.

To say I was over the moon was an understatement- absolutely fantastic service and I would recommend this hotel and certainly Fawad to anyone!!

Thank you again!

Date of stay: October 2019
Trip type: Travelled with family
4  Thank Doodys21
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RC_Dubai_Management, General Manager at The Ritz-Carlton, Dubai 26 Al Mamsha St, responded to this reviewResponded 22 October 2019

Dear Doodys21,

We are truly delighted to read your feedback and thank you for taking the time to post your experience on TripAdvisor.

Your recognition of Fawad is much appreciated, he will definitely receive the appreciation he deserves.

Thank you once again and we look forward to welcoming you back.

Kind regards,
Jeroen Elmendorp
General Manager
The Ritz-Carlton, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2019 via mobile

We had the most wonderful time here a few weeks ago. We managed our first holiday without kids and we couldn’t be happier with our choice of hotel.
The facilities are beautiful- the staff work tirelessly to make everything perfect and the food was also brilliant!
We had a suite which was very quiet and the best views, we absolutely loved the Palm Grill Restaurant!!! Eduardo the Chef and his team delivered the tastiest meals! As as a peruvian myself I was impressed! My husband is british and he wanted to eat here every day!
The club lounge was lovely and perfect for a quiet breakfast with everything you need.
The staff members prepared an amazing surprise for us in our room , and I wish I was there in that moment to thank each and one of you for such a thoughtful surprise.... but I fell asleep in the beach ! sorry!!
We enjoyed the canapes - the bubbles - the cake and the decorations!!! Thank you thank you thank you!
Special thanks to Virginia and Albert in the Club Lounge... Joyce in the Spa, Eduardo,Daniel & team in the Palm Grill....and all the staff in general ... because they work so hard to make everyone’s experience special.

We will not forget our time in this wonderful place! THANK YOU!

Date of stay: October 2019
Trip type: Travelled as a couple
3  Thank Maripi74
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RC_Dubai_Management, General Manager at The Ritz-Carlton, Dubai 26 Al Mamsha St, responded to this reviewResponded 21 October 2019

Dear Maripi74,

It was an absolute pleasure to welcome you and it was a delight to read your review and know the experience you had with us.

Your appreciation of our team is very much appreciated and I am sure they are happy to know you enjoyed the special surprise created for you. Each and every one of them will be glad to know the difference they made to your stay.

Thank you once again and we look forward to welcoming you back and creating even more Ritz Carlton memories.

Kind regards,
Jeroen Elmendorp
General Manager
The Ritz-Carlton, Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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