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Burj Al Arab Jumeirah
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Reviews (4,815)
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3,846
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66
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All reviewsskyview barafternoon teapanoramic suiterolls roycebab al yamhermes toiletrieshigh teaculinary flightsahn eddarpersonal butlerluxurious hotelbutler servicepillow menufloor to ceiling windowsbirthday cakeprivate beachpure luxury
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2,472 - 2,477 of 4,815 reviews
Reviewed 22 October 2012

PERFECT! It was overall a dream come true to stay there! It can't be any better!
Services and all facilities were outstanding and wonderful. We enjoyed every moment there!!!
Would definitely go back at any time!!
Can't say anything negative cause there is nothing to do better! We really hope to get back one day!!!

Room Tip: Try to get a room on a upper floor...the view is stunning!
  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank monster77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded 27 October 2012

Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Burj Al Arab. I hope that you had a pleasant return journey.

We are pleased to read your great review post your stay in Burj Al Arab. It gives us great pleasure to know that your experience with us exceeded your expectations and that the service provided by our colleagues was up to standards.

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are all really looking forward to welcoming you back in Burj Al Arab.

Meanwhile please do not hesitate to contact me for any further assistance.

Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2012

It simply does not get nay better than this! From priority disembarking off of our Emirates flight, flying through passport control into our Rolls Royce Phantom. Offered ice cold face towels and a menu to chose our music from on our way to the hotel!

Each floor has its own concierge service, and they helped organising our shopping trips. Being in Burj official cars when out, drivers are pretty much allowed to park anywhere and go the wrong way up one way roads. Phone your driver when you are finished shopping and he will meet you at one of the shop entrances.

We had one of their special butler drawn rose baths, with relaxing music, rose petals in the water and 2 glasses of champagne.

My only criticism, which isnt really a proper one, is that it all ended up becoming too much. Everywhere you turn, there is someone wanting to do something for you. Our suite was serviced twice a day - upstairs and down - with naughty, fattening treats brought into the room regularly.

Their submarine restaurant is an absolute must.

One of things you "have to see and do before you die".

All OTT and vulgar, but wonderful!!!!

  • Stayed: June 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
11  Thank viscountwalden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded 27 October 2012

Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Burj Al Arab. I hope that you had a pleasant return journey.

We are delighted to read your great review post your stay in Burj Al Arab. It gives us great pleasure to know that you thoroughly enjoyed your stay with us highlighting your arrival experience, Butlers’ service, shopping experience in one of our Rolls Royce phantom and culinary experience.

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are all looking forward to welcoming you back in Burj Al Arab.

Meanwhile please do not hesitate to contact me for any further assistance.

Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2012 via mobile

Wonderful hotel in all meanings,from rooms which are astonishing ,service outrating to food and beverage excellent to the great amenities in bathroom and room as well.Very nice hotel,great location, great staff

  • Stayed: March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank MayOUEIDAT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded 27 October 2012

Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Burj Al Arab. I hope that you had a pleasant return journey.

We are delighted to read your great review post your stay in Burj Al Arab. It gives us great pleasure to know that you thoroughly enjoyed your stay with us highlighting your culinary experience, our in-suite amenities and the service provided by our colleagues.

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are looking forward to welcoming you back in Burj Al Arab.

Meanwhile please do not hesitate to contact me for any further assistance.

Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2012

Highly recommend this hotel especially the Sky View Bar for afternoon tea. Views from this bar are amazing. Thanks to the German speaking manager for all her recommendations for Dubai. If you're looking for luxurious hotel this is the place to stay!

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Wendy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded 27 October 2012

Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Burj Al Arab. I hope that you had a pleasant return journey.

We are delighted to read your great review post your stay in Burj Al Arab. It gives us great pleasure to know that you thoroughly enjoyed your visit highlighting your SkyView Bar experience.

We have communicated your feedback to SkyView bar’s team and they are very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are looking forward to welcoming you back in Burj Al Arab.

Meanwhile please do not hesitate to contact me for any further assistance.

Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2012

I've no words to say how to stay!!! The personal concierge and wounderfull stuff - thanks for all of you, guies!! The reall eastern charm with a lot of comfortibiles! and a luxurious Roll-Roys Phantom to the airport....Everybady should taste it to feel the taste of the life!! Special thanks to the Guest manager LANA GULINA, who is the most charming and diplomatic Lady with a lot of kidness.

Room Tip: EVEN ONE TIME YOU SHOULD VISIT IT. We were living at the Panopamic Suit. See pics.
  • Stayed: October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank oxanaroxana24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded 27 October 2012

Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Burj Al Arab. I hope that you had a pleasant return journey.

We are delighted to read your great review post your stay in Burj Al Arab. It gives us great pleasure to know that you thoroughly enjoyed your stay with us highlighting the service provided by our team members.

We have communicated your feedback to the colleagues highlighted and to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are looking forward to welcoming you back in Burj Al Arab.

Meanwhile please do not hesitate to contact me for any further assistance.

Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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