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Jumeirah Emirates Towers
Ranked #18 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed 21 November 2013

The thing with staying at the Emirates Tower you can have the best of both worlds without the expense. You avoid the the traffic issue because your in the city and close to the metro and you can get the beach access without the expense of a beach side hotel. So if you looking for convience i.e. not stuck in a taxi queue or traffic jam and being cost effective i.e. not paying double the price for being in a beach side hotel then the Emirates Tower is for you. They also throw in access to Wadi Wadi again saving you cash. So I would say the Emirates Tower is the intellegent choice for anyone wanting to stay at a Jumeirah hotel while in Dubai.

Room Tip: Try and get a top floor room stunning view of Dubai.
  • Stayed: November 2013, travelled with family
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1  Thank Calladine101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this reviewResponded 24 November 2013

Dear Guest,

Thank you for taking the time to share your feedback on Tripadvisor following your recent stay in Jumeirah Emirates Towers..

We are delighted to read your great review post your stay in Jumeirah Emirates Towers. It gives us great pleasure to know that you thoroughly enjoyed your stay with us. Your comments regarding having the best of both worlds is indeed something that we are proud of and we thank you for making the choice of staying with us.

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are looking forward to welcoming you back in Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,409 - 1,415 of 2,753 reviews

Reviewed 20 November 2013

Recently stayed at this hotel! great experience all round and the kids absolutely loved it !
They allowed me to check in 6 hours for no extra charge :) and the complimentary tickets for Wild Wadi were great considering the current price is around 275 AED per person

Excellent Buffet Breakfast on offer! with so much variety! Its a shame I could not try every item

My wife fell ill and they sent a paramedic to the room at no cost !

Will definitely stay here again on the next visit !

  • Stayed: November 2013, travelled with family
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    • Location
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Thank Musta I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this reviewResponded 24 November 2013

Dear Guest,

First of all, thank you for staying at Jumeirah Emirates Towers during your recent visit to Dubai. We do know that there are a lot of hotel choices in Dubai and yet you have chosen to stay with us. Secondly, we would like to thank you for taking the time in writing a detailed review of your stay with us. Your comments are much appreciated.

We were really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased the overall service provided to you.
Thank you for acknowledging some key elements of your stay, as it is from your feedback that we will be able to uphold our commitment to excellence. I am sure that a lot of travelers, whether leisure or business, will benefit from your review, highlighting your experiences starting from check in, until the breakfast buffet, and the access to Wild Wadi, and most especially the service you have received from our colleagues.
Your complimentary remarks were definitely a delight to read. My colleagues take great pride in providing exceptional service and it is always rewarding to be able to share praises from our guests.

We do hope that your wife is feeling a lot better now, and we all look forward to welcoming you and your family back in the not too distant future.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2013

Looking forward to staying at Jumeirah Emirates Towers Hotel, again and again :)
We stayed there for only 2 nights but had the best time ever !
They are very prompt in their service.
Extremely polite staff.

Room Tip: The hotel is super. Their rooms are all premium ! Their service is just class apart so u shall have...
  • Stayed: February 2013, travelled as a couple
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Thank prernas23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this reviewResponded 20 November 2013

Dear Guest,

Thank you for taking the time to share your feedback on Trip Advisor following your recent stay in Jumeirah Emirates Towers.

We are delighted to read your great review post your stay in Jumeirah Emirates Towers. It gives us great pleasure to know that you enjoyed your stay with us for two nights. Thank you for highlighting the service you have received from our colleagues.

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are looking forward to welcoming you in Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2013

We stayed for one week,the hotel is gorgeous, the service is great. We got a non-smoking room with a city view. But we had to wait about 30 minutes to get checked in,but we decided to wait. It was worth waiting for the room, it was very nice and with a very good view.

And the bed.....The bed was the bed of my dreams, uberrrr comfortable. The breakfast buffet has a fair variety and taste good but we waited a while to get a seat inside the breakfast room.

The hotel location is great, very central... just a few minutes to the Dubai mall, there is a free shuttle service from the hotel.

Staying in the Jumeirah Emirates Towers made our week a perfect holiday getaway.

Will definitely stay there again.

Stayed: January 2013, travelled as a couple
Thank Nayoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this reviewResponded 20 November 2013

Dear Guest,

Thank you for taking the time in writing a review of your stay with us. Your comments are much appreciated.

Thank you for acknowledging some key elements of your stay, as it is from your feedback that we will be able to uphold our commitment to excellence. I am sure that a lot of travelers, whether leisure or business, will benefit from your review.

I have also taken note of the areas which we need to improve as per your recommendations, specifically to avoid the long waits during check in and in the restaurants. Rest assured that we will look into these areas as it is our mission to ensure that we continuously find ways in ensuring that we deliver only the best to our valued guests.

We all look forward to welcoming you and your family back in Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2013

From he moment we arrived the service was very good, always someone there to be of assistance. The room was clean with plenty of amenities. The safe was faulty but was replaced very quickly. Plenty of lifts to get up and down, very little waiting and quick. The pool was nice with plenty of seats and towels. Only downside is that the sun disappears a little too early b e hind the other high rise buildings but only important if you arrive in the late afternoon it was still warm enough to sit and relax. We had a suite a and entry to the executive club with great views. The breakfast was on the meagre side and we decided to go to the breakfast buffet which was excellent. I have been in the executive lounge at other hotels and I found that alcohol was in short supply. I Have no doubt that we will ise this hotel again.

Room Tip: The higher the better to se more
  • Stayed: November 2013, travelled with friends
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Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this reviewResponded 19 November 2013

Dear Guest,

Thank you for staying at Jumeirah Emirates Towers during your recent trip to Dubai and for taking the time in writing a review in Trip Advisor. Your comments are much appreciated.

Your complimentary remarks regarding your stay, our services and specifically the amenities in the room, the speed of services, as well as our pool area, were a delight to read.

On the other hand, I have also noted your feedback regarding the supply of drinks in the Club Executive Lounge.. Rest assured that we will address this issue in order to avoid a recurrence in the future. It is our ultimate goal to ensure that our guests have the best possible experience they can have during their stay.

Thank you once again for sharing your feedback on Trip Advisor and thereby giving us the opportunity to enhance our service quality. I do hope that this incident will not deter you from visiting Jumeirah Emirates Towers in the future and you will allow us the opportunity to restore your confidence in the ultimate hospitality the hotel is renowned for.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2013

Arrival process good and efficient. Room well thought out and comfortable - even more comfy if you can work out the room controls which are not for the faint hearted!!! Breakfast restaurant a real disappointment and seemingly little effort made here - one arrives to a queue and then is seated in cramped room with tiny tables. Not comfortable. But the food selection is good except the quality could be better - for example the pastries are to be avoided as disappointing and dry. Hot food quite reasonable and definitely go for the made to order eggs. Hot drink service slow and not so hot either.

Given the brilliant efforts to construct this incredible structure and provide super fast lifts that whisk you away the to the top. It is a shame that the restaurant lets it down.

Great location for business travellers to the DIFC, but next time I will try the Ritz Carlton.

Stayed: November 2013, travelled on business
Thank jackkent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this reviewResponded 19 November 2013

Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor. We value all guest feedback as an opportunity to continue to improve our services and products for our guests.

Please note that your invaluable feedback is important to ensure that we continually deliver the ultimate experience Jumeirah Emirates Towers is renowned for and exceed your expectations for future visits. Thank you for mentioning in your feedback that the arrival process was up to your liking, as well as the room that was allocated to you.

On the other hand, I was of course most concerned to read your review where you said that you have had a disappointing breakfast experience, as well as the food selection was not up to your satisfaction.

I have noted your feedback regarding the disappointment you have had with the breakfast experience, from arrival at the restaurant, as well as the variety of the food selection. Please accept our sincere apologies for the inconvenience caused in this respect. This is certainly not the level of service we are known for and can fully understand your disappointment concerning the same. Please note that I have personally passed your feedback to our Executive Assistant Manager for Food & Beverage, in order to review our procedures and breakfast selection, to ensure we continue to deliver our luxurious service standards to our valued guests.

Thank you once again for sharing your feedback on TripAdvisor and thereby giving us the opportunity to enhance our service quality. I do hope that this incident will not deter you from visiting Jumeirah Emirates Towers in the future and you will allow us the opportunity to restore your confidence in the ultimate hospitality the hotel is renowned for.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2013

This is an excellent property - modern, efficient, smart and clean. Highly recommend staying here. It is often full (no wonder, it is very good). Location is in the CBD, but close to Dubai mall or Dubai Creek if your trip involves leisure. Staff very professional. There is a large, well equipped gym located nearby which allows hotel guests to use it.

Room Tip: Suite 4411
  • Stayed: November 2013, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank zxcbv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this reviewResponded 18 November 2013

Dear Guest,

Thank you for taking the time to share your feedback on Trip Advisor following your recent stay in Dubai and for staying in Jumeirah Emirates Towers.

We are delighted to read your great review post your stay in Jumeirah Emirates Towers. It gives us great pleasure to know that you thoroughly enjoyed your stay with us highlighting the service you have received from the colleagues, and as well as the experience you have had with Talise Fitness.

Your words will not only motivate our colleagues, but inspire the entire team at Jumeirah Emirates Towers to continue providing the best service experience.

We are looking forward to welcoming you back to Jumeirah Emirates Towers soon.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Emirates Towers

Address: Sheikh Zayed Rd | Trade Center 2, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Dubai
#11 Romantic Hotel in Dubai
#13 Spa Hotel in Dubai
#17 Luxury Hotel in Dubai
#20 Business Hotel in Dubai
Price Range: £138 - £332 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Emirates Towers 5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Jumeirah Emirates Hotel
Jumeirah Emirates Dubai

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