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“More youth Hostel than 5 Star”

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Jumeirah Mina A'Salam
Ranked #18 of 545 Hotels in Dubai
Certificate of Excellence
Newcastle-under-Lyme, United Kingdom
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“More youth Hostel than 5 Star”
Reviewed 18 March 2014

Sitting on the shores of the Arabian Gulf, Mina A' Salam is a beautiful Hotel, designed in traditional Arabian style. Its part of the Larger Madinat Jumeirah Resort which has other Hotels, Al Quasar, Dar Al Masyaf, Malakiya Villas and "The Souk" an Arabian Market which is home to several restaurants, Bars and Coffee shops. Also The Burj Al Arab is touching distance.

You can travel between the various destinations on either an Abra a small boat or golf buggies that are always buzzing around.

We arrived to a lovely welcome from Alvin who was friendly and full of local advice. The check in was swift and professional, you can't help but be impressed with the lobby area and the hotel in general is well designed and the rooms are of a very high standard and the Service from the reception staff, concierge and housekeeping is first class.

This Hotel or i should say Resort, gets confusing and quite frankly lets itself down in several of the restaurants, For a start if you go half board they issue you with several vouchers, to hand in to which ever restaurant you can get a table at, but its down to you to sort this out, which when your time is limited you don't really want to be ringing around the 19 plus venues trying your luck at getting a table.

And at the most popular restaurants have a premium to pay per person even if you are half board, which i thought was a little cheeky to say the least.

The most notable let down was the Al Muna, this is the main restaurant "Buffet Style". And at breakfast you are ushered to your table then it is a few minutes before you are asked if you require Coffee or Tea, once the order is taken you then go and help yourself to an impressive selection of food, On your return you'll be waiting for at least 15mins for drinks and on one occasion even after politely requesting our drinks twice we waited 30 minutes. The problem seems to be not enough motivation or care in the overworked staff or maybe they need an additional coffee machine. but you can forget about being asked if you want a second cup. You can tell i need my coffee in the morning can't you?

Also i witnesses two staff members one of the security team just dropping rubbish. the place is spotless, but this just showed disrespect for their positions and the Hotel itself.

Mina A'Salam translates to "Harbour Of Peace" but not on a Friday, They hold a Brunch for the local ex patriot community and bearing in mind you can only Drink Alcohol in the Hotels it gets very roudy and noisy and the total opposite of peaceful.

Dubai in general has lots to offer if you like shopping, sunbathing or drinking in Hotels, and there is nothing wrong with that, I believe its a place that you need to visit at least once to see sights such as the tallest building in the world, The Biggest shopping mall in the World, The biggest Swimming pool in the world, The Aquarium with Largest Single Sheet viewing panel in the world, The worlds first 7 star Hotel, you get the picture?.

Dubai is big and brash and comes across (in my opinion) as a spoiled Rich Kid who likes to brag about itself a little to much. Just like the Expat people who live and work here.

The Mina A' Salam is a good Hotel with the majority of staff being very professional and helpful, with the exception of the lethargic service at Al Muna and i just felt that having to book your own evening meal with a voucher was more youth hostel than 5 Star.

Room Tip: Ocean View room not on the east side as its a building site.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Simon9297
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this review, 19 March 2014
Dear Guest

Thank you for sharing your feedback and I would like to apologize for not meeting your expectations on several occasions during your recent stay. Your feedback is very important for us as it is from your comments that we are able to uphold our commitment to excellence, consequently providing you with customer satisfaction for future visits.

On a more positive note, I have passed on your comments with regards to our colleague Alvin who were thrilled to received your kind recognition.

Once again, thank you for sharing your experience following your recent stay with us, we hope to have the opportunity to welcoming you back to Mina A'Salam in the future.

Sincerely
Gisele Clark
Hotel Manager
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English first
Warwickshire, United Kingdom
Level Contributor
177 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 17 March 2014

If you are searching for a venue when you visit Dubai this has to be it.

The Location is perfect next to the madinat souk, perfect for the pristine beach and adjacent to the wonderful Burj Al Arab.

The restaurants are varied and plentiful with something for every taste.

The service is second to none with the most happy and helpful staff where nothing is too much trouble for them.

A truly wonderful experience.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this review, 19 March 2014
Dear Guest

Thank you for all your complementing comments, from the location and surrounding of the hotel, the wide variety of restaurants available in the resort to the service provided by our team. I am sure they all will be very happy to receive your feedback.

Thank you for making Mina A'Salam your holiday destination and recommending our hotel via TripAdvisor. We all look forward to welcoming you and your family back to Mina A'Salam, hopefully in the very near future.

Best regards
Gisele Clark
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Almere, The Netherlands
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 March 2014

Coming back to Dubai after 5 years meant a great deal for me. I had stayed once before in MAS for 2 nights and couldn't think of a better place to spent a business-leisure trip. Wow, you all made my stay to be remembered for a long time! From start to finish, concierge, front-desk, guest-relations, housekeeping, lobby and restaurants, the smile you get is a real smile, the "how are you" is not just a phrase but truly meant and they wait for your answer.
I think a hotel can have beautiful rooms and views but the staff is what a hotel can make or break.
A special THANK YOU to Hadjr, guest-relations, Shashank, manager rooms, and as always Moody, concierge.
Hope to be back soon, kind regards, Mrs. Marilyn Luberti (room 504)

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarilynLuberti1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this review, 18 March 2014
Dear Guest

I am glad that you decided to return to Mina A'Salam after your last visit 5 years ago and delighted to know that the team contributed in making your stay enjoyable and memorable.

I have shared your comments not only with Hadjr, Shashank and Moody, but also with the rest of team, they all are very happy to learn that you greatly appreciate all their efforts.

I sincerely thank you for sharing your experience via TripAdvisor and for choosing Mina A'Salam for your recent visit to Dubai. We all look forward to welcoming you back to our hotel, hopefully in not too distant future.

Best regards
Gisele Clark
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 March 2014 via mobile

We stayed at Mina A Salam in March of 2014, and what a wonderful hotel this is. I have to admit I am somewhat of a whinger when it comes to holidays and hotels, not sure why but I like things done right and this hotel does not disappoint. We stayed for 5 nights in a room overlooking the Burj Al Arab. The complex is big enough to keep you entertained whatever your credence, with numerous restaurants throughout (3 hotels together). The rooms were cleaned throughout the day, hotel was spotless, and beautiful and location for us was perfection with a lovely private beech. The thing that stood out was the lever of service, and attention to detail. I have never wanted to visit another hotel in the way you will be drawn back to Mina A Salam, we have started saving for next year already!!!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gburns1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this review, 17 March 2014
Dear Guest,

Thank you for your complimentary review on TripAdvisor, following your recent stay with us at Mina A'Salam. This will certainly motivate our team to continue to deliver the best service to all our guests. It is always very rewarding to receive such compliments as the team endeavour to ensure that every guest leaves with great satisfaction.

Thank you for recommending our hotel, we certainly look forward to welcoming you back next year.

Best regards
Gisele Clark
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 March 2014 via mobile

Great place amazing resort great pricing for the rooms and the location is amazing as the beach and restaurants and cleanliness is as well.
Awesome and would stay again and again as it is my third time there mow

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dzeeeeeeeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this review, 17 March 2014
Dear Guest

Thank you for returning to Mina A'Salam for the third time and recommending our hotel on TripAdvisor.

I am very pleased to read your positive review and delighted to know that you thoroughly enjoyed your recent stay as much as you enjoyed your previous visits.

Once again, thank you for sharing your feedback, I look forward to welcoming you back to Mina A'Salam, hopefully in the very near future.

Best regards
Gisele Clark
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston Lancashire
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 14 March 2014 via mobile

Oh my, what an experience. Had a fabulous brunch, sampled lots of food never tried before. Mojitos were divine. The whole ambience and experience made for a totally memorable day. Would love to go again one day!

Stayed March 2014, travelled with friends
Helpful?
Thank CAAPrestonLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this review, 17 March 2014
Dear Guest

Thank you for the lovely feedback of our Friday Brunch at Mina A'Salam. I am delighted that you and your friends thoroughly enjoyed everything that we have to offer and thank you for indicating that you are looking forward for another visit, which hopefully in the very near future.

Best regards
Gisele Clark
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chandigarh, India
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 March 2014

The hotel is breathtaking and an experience worth spending on...
The entire property is full of treasures from the Abra(boat) to different parts of the hotel with its amazing 42 restaurants to its little souk (market) it's built like an old luxurious kings palace of a bygone era with stunning spacious rooms and it's own private beach with an amazing view of Burj Al Arab the 7 star hotel!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jas5555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this review, 17 March 2014
Dear Guest

I would like to thank you for choosing to stay at Mina A'Salam, Madinat Jumeirah. I am delighted to read that you and your partner enjoyed your recent stay with us and to receive such a positive and warm review of your stay.

I am most appreciative of your acknowledgment of our hotel services and facilities, it is always a pleasure to learn that our guests leave the resort with fond memories of their stay.

Once again, thank you for sharing your feedback through TripAdvisor, I look forward to welcoming you back, hopefully in the very near future.

Best regards
Gisele Clark
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Mina A'Salam

Property: Jumeirah Mina A'Salam
Address: Jumeirah Road PO Box 75157, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Dubai
#14 Family Hotel in Dubai
#14 Business Hotel in Dubai
#14 Spa Hotel in Dubai
#17 Luxury Hotel in Dubai
#28 Romantic Hotel in Dubai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Jumeirah Mina A'Salam 5*
Number of rooms: 292
Official Description (provided by the hotel):
Completely refurbished in 2015, Jumeirah Mina A'Salam, the heart of Madinat Jumeirah Resort, is a luxuriously charming boutique style hotel. The spacious guest rooms are beautifully furnished, with private balconies overlooking the sea, offering authentic Arabian experiences on a beach front location with family friendly service. Meaning 'Harbour of Peace', the hotel forms the gateway to Madinat Jumeirah. It's the entry point from which numerous waterways and walkways thread their way to all corners of Madinat Jumeirah. Following these will transport you to an array of 40 world-class restaurants, bars and cafes, Talise Spa and a traditional souk. You'll see just how much is on offer - and why this luxury resort is the jewel of Dubai. ... more   less 
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Also Known As:
Mina a` Salam At Madinat Jumeirah Hotel Dubai
Mina Salam Hotel
Mina Salam Dubai
Mina Al Salam

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