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“Superb hotel, can't stop coming back ”

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Jumeirah Mina A'Salam
Ranked #44 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 7 July 2014 via mobile

Have been here once for leisure with the children and once for business. My children still talk about it as the best hotel they have been to. Staff are very welcoming. If you come here on holiday, definitely consider the all inclusive package as food in the resort is expensive otherwise. Breakfast was brilliant every morning. Lunch and dinner we had on the 'vouchers' and could visit any restaurant in the resort. The pools are all well maintained. The sea is very salty - you'll need goggles if your eyes are sensitive. Catch the abras (little boats) around the complex. So much to do and see you barely need to leave the hotel complex. Rooms are spacious and modern. Get a sea view and a balcony! Will return again.

Stayed: January 2014
1  Thank CityKate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, Director of Rooms at Jumeirah Mina A'Salam, responded to this reviewResponded 9 July 2014

Dear Guest

Thank you for recommending our half board package and for taking the time to share all the wonderful experiences from your recent stay with us at Mina A'Salam. I am glad to know that you thoroughly enjoyed your stay and that you will return to our hotel in the future.

Best regards
Shashank Vatsa
Director of Rooms

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1,158 - 1,164 of 2,894 reviews

Reviewed 7 July 2014

We recently returned from 7 nights at Mina A Salam and can honestly say that although this is a luxurious hotel it is the staff that keeps us returning. We are fortunate to have had a family holiday at Mina A Salam every year since it opened and will definitely return again and again. When we arrived we were welcomed by the staff and every one of them remembered us by name and went out of their way to offer their personal welcome.
We booked an Ocean View Premium Leisure/Club Executive room and find the extra charge excellent value for money. With the new hotel being built in close proximity the Premium Leisure Lounge did not serve food which meant that if you wanted to have afternoon tea you had to visit the Club Executive Lounge on the second floor. However the Premium Leisure Lounge served tea, coffee and soft drinks during the day which was just perfect.
All of the staff who work in Mina A Salam deliver a high level of customer service but there were a few who delivered outstanding service to us during our stay and exceeded our expectations Saw, Karin, Elton and Regina from the lounge and Amilla from the pool bar.
We cant wait to return.,

  • Stayed: June 2014, travelled with family
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2  Thank Scot060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, Director of Rooms at Jumeirah Mina A'Salam, responded to this reviewResponded 8 July 2014

Dear Guest

I am delighted to learn from your review that once again, we managed to exceed your expectations and I am especially appreciative of your comments with regards to our team. I am sure they will be overjoyed to receive your feedback.

Thank you for taking the time to post your feedback on TripAdvisor and for your continued loyalty towards our hotel. We all look forward to welcoming you and your family back to Mina A'Salam in the future.

Best regards
Shashank Vatsa
Director of Rooms

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Reviewed 4 July 2014

6th Time at the Mina, and its still the best overall hotel in Dubai. We have stayed at many others, and while they are all excellent, none can compete with the overall package offered by the Mina.
The location, the beach and the facilities are unrivaled, with so much choice. The half board package is excellent, the only problem is which of the many restaurants to choose from. Special mention to the new Mexican, Tortuga, which is a fantastic addition.
A brilliant week, not having to worry about a thing just means you can totally relax, now all we have to do is work out how soon we can go back...........................

  • Stayed: June 2014, travelled as a couple
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Thank vicbobKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, Director of Rooms at Jumeirah Mina A'Salam, responded to this reviewResponded 8 July 2014

Dear Guest

Thank you for returning to Mina A'Salam for the 6th times and I am happy to know that you and your partner that a full week of relaxation on your recent stay. I sincerely appreciate that you mentioned all the positive elements that you had experienced and sharing this on TripAdvisor.

Once again, thank you for your continued loyalty towards Mina A'Salam, we all look forward to welcoming you and your partner back to our hotel in the future.

Best regards
Shashank Vatsa
Director of Rooms

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Reviewed 2 July 2014

My family and I have recently returned from our annual vacation at the Mina a Salam. We strongly recommend that you take advantage of the fantastic premium leisure option. This starts with complimentary transfers from the airport. Cold towels and drinks in the car are a lovely touch. We were taken straight to our room on the 3rd floor which had recently been updated and was light and spacious. Our breakfast was in the executive lounge on the second floor although you also have the option to use the fantastic Al muna. The staff in club exec deserve so much credit for not only their professionalism but their warm and welcoming personalities. Nothing is ever too much trouble and always a smile and conversation to greet you. Laura, Karin, Regina, Saw, Junial, Joana, niso , Kevin , sangita , Elton and the superb Abbas are a credit to the hotel and the main reason we return year after year as they go out of their way to make sure ourselves and our 8 year old son are taken care of. On top of the half board option this gives you free soft drinks all day on the veranda next to the pool area. Afternoon tea with fresh sandwiches and pastries is available from 3pm which is a lovely respite from the heat !!! Happy hour is from 6 till 8 where alcohol is served and a cocktail made from the in house maestro Abbas is a must in the relaxing surroundings whilst watching the fabulous sun set and taking in the views of the Burj and the Palm at night. This Hotel is definitely a must when stopping in Dubai.
We are already counting down to next year.

Stayed: June 2014, travelled with family
2  Thank Nicola S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this reviewResponded 3 July 2014

Dear Guest

Thank you for your amazing review posted on TripAdvisor, I am sure Laura and her team will be overjoyed when I share your feedback with them.

I am delighted to know that you and your family thoroughly enjoyed your recent family holiday at Mina A'Salam, we all look forward to welcoming you back next year.

Best regards
Gisele Clark
Hotel Manager

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Reviewed 28 June 2014 via mobile

We were delighted with the hospitality, accommodation and vast variety of delicious food. Service. Water transportation within the complex was great fun and totally reliable. We found the location totally relaxing and will return again next year.

Stayed: October 2013, travelled as a couple
3  Thank carolread45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this reviewResponded 30 June 2014

Dear Guest

I am happy to know that you and your partner had a very relaxing stay with us and I thank you for detailing all the wonderful elements that you had experienced at Mina A'Salam.

I am also delighted to know that you will be returning, we all look forward to welcoming both of you back to our hotel soon.

Best regards
Gisele Clark
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

We paid for a king ocean room for our 8 night stay and on check in had to wait 2 and a half hours after listed check in time to be shown to our room.To our disappointment our room was a twin room which looked into the back of an Aircon tower! Management told us that we had no other options. They thought it sufficient to push the beds together and overlap all the bed linen. NOT ACCEPTABLE !!This was never followed up by them. We are 3 time repeat customers of madinat Jumeirah and will never stay at mina a Salam again nor recommend it to anyone.

  • Stayed: June 2014
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4  Thank MareeBoers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, Director of Rooms at Jumeirah Mina A'Salam, responded to this reviewResponded 29 June 2014

Dear Guest

I sincerely appreciate that you took the time to share your feedback following your recent stay at Mina A'Salam. Our guest feedback is very important for us to be able to maintain our standards and take action where necessary.

For this matter, I would appreciate it if you could please contact me directly via the email address that I will send to you via private message, so that I can obtain further details of your experience and investigate the matter thoroughly. In the meantime, my sincere apologies for the shortlfalls and the inconveniences that these has caused you.

Kind regards
Shashank Vatsa
Director of Rooms

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Reviewed 24 June 2014

My Husband and I booked the Mina a Salam for our Silver Wedding Anniversary. Having never been to Dubai before we really didn't know what to expect but we were certainly not disappointed, in fact quite the opposite. The Hotel was fantastic in every aspect and all the staff throughout were magnificent. We upgraded to the Club Executive Lounge with its benefits of afternoon tea, evening drinks and canapés and also tea coffee and soft drinks all day. This was money well spent as the afternoon tea was lovely and we also had the added bonus of the amazing executive lounge staff who all went out of their way to make our holiday the best imaginable. Laura the Manager, Kevin, Karin, Abbas, Joana, Elton, Juniel, Regina, Sangita and Niso all deserve a mention but in particular, Kevin who's efforts were exemplary!!!!!!!! Lastly a mention for David the driver who took us back to the airport. He really impressed us with his winning smile and great personality. Altogether a fantastic holiday and definately going back next year. Lynn and Mark

  • Stayed: June 2014, travelled as a couple
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2  Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this reviewResponded 26 June 2014

Dear Guest

Thank you for mentioning so many positive elements that you have experienced during your recent stay at Mina A'Salam.

In particular, I am very pleased to learn that our colleagues expecially Laura and her Club Lounge team have contributed positively. Each one of our colleagues endeavours to follow the Jumeirah Hallmarks and give our guests a Reason to Return. I will certainly share this with the them whom I am sure will be delighted to receive your feedback.

Once again, belated Happy Wedding anniversary and thank you for sharing your comments via TripAdvisor. We all look forward to welcoming you back to our hotel in the future.


Best regards
Gisele Clark
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Mina A'Salam

Address: Jumeirah Road, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Dubai
#14 On the Beach Hotel in Dubai
#14 Business Hotel in Dubai
#28 Romantic Hotel in Dubai
#33 Spa Hotel in Dubai
#40 Luxury Hotel in Dubai
Price Range: £226 - £1,086 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Mina A'Salam 5*
Number of rooms: 292
Official Description (provided by the hotel):
Completely refurbished in 2015, Jumeirah Mina A'Salam, the heart of Madinat Jumeirah Resort, is a luxuriously charming boutique style hotel. The spacious guest rooms are beautifully furnished, with private balconies overlooking the sea, offering authentic Arabian experiences on a beach front location with family friendly service. Meaning 'Harbour of Peace', the hotel forms the gateway to Madinat Jumeirah. It's the entry point from which numerous waterways and walkways thread their way to all corners of Madinat Jumeirah. Following these will transport you to an array of 40 world-class restaurants, bars and cafes, Talise Spa and a traditional souk. You'll see just how much is on offer - and why this luxury resort is the jewel of Dubai. ... more   less 
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Also Known As:
Mina a` Salam At Madinat Jumeirah Hotel Dubai
Mina Salam Hotel
Mina Salam Dubai
Mina Al Salam

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