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“Great stay in April 2012 - We would stay again!”

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Grand Excelsior Hotel Deira
Ranked #225 of 545 Hotels in Dubai
Auckland, New Zealand
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great stay in April 2012 - We would stay again!”
Reviewed 20 September 2013

My partner and I stayed here with his mum in April 2012, it was a great place to stay and we would stay again, the rooftop pool was awesome and the staff were very friendly and accommodating! The spa pool was 38 degrees celcius and we asked them to turn it down a bit and it was no problem just like everything else, the food around the poo, was good and the breakfast had plenty of options, the barman at the pool mixed great cocktails and drinks.
The hotel has planes flying over it which we could not at all hear from our room and they were great when we were in the pool area as they flew relatively low, the view from the pool is very nice of Deira and the locals are friendly.
Thanks for a great stay we found this place a good base, I am sure things have not changed since our stay in April last year and as such we confidently recommend.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vivac48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, 24 September 2013
Dear Vivac48,

Thank you for choosing to stay with Sheraton Deira Hotel and taking the time to share your experience of your last stay in April 2012. We truly appreciate it!

We strive to provide all of our guests with a memorable and comfortable stay whilst with us. Therefore it is a pleasure to read your review and note your acknowledgments that you found our team members friendly and accommodating and that you had a great stay.

We value your confidence is us and are happy to know that you recommend us.

Our team at Sheraton Deira Hotel would be delighted to welcome you back soon. If you ever need reservation assistance please contact the hotel directly or via our website.

Stay connected,

Warm regards

FW, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (172)
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Al Khobar, Saudi Arabia
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 September 2013

The hotel is located in a very good area... thats it...the main positive factor of this hotel..
When you are in hotel which doesnt have a free Wifi these days you may need to re consider about the choosing it.
stayed at much cheaper hotels also but everywhere you get free WIFI.
Corridors are sort of dark and seem to be quite old.
room service / staff is OK, I didnt have much to ask them except they could provide a baby cot for the 5 nights I stayed there...
Didnt try the restaurant as the items were limited..

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ehtishamandrabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, 12 September 2013
Dear ehtishamandrabi,

Thank you for posting a tripadvisor review pertaining to your recent stay at Sheraton Deira Hotel. I am deeply sorry to read that you did not enjoy your stay in our hotel. From your review it looks to me that the main reason for your dissapointment was the fact that we did not provide free WIFI in the hotel. In fact we do and have 7 fully equiped work stations in our Link@Sheraton Cafe in our Lobby, which is one of the signature brand offerings that all Sheraton Hotels provide to their guests. The Link allows all our customers to connect or stay connected to what is most important to them. With regards to our restaurant it has both an a la carte menu and several themed buffet options for our guests to enjoy.

I do sincerely hope that on your next trip to Dubai you will stay with us again so that you can fully enjoy our Link@Sheraton Cafe and menu options available to you.

Best regards

FW, General Manager
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Karachi, Pakistan
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 September 2013

I am frequently travel to Dubai and I like to stay at Sheraton Deira.The location is good for me and I can easily reach at my work place, also its very near to Deira City center mall. Rooms are spacious and clean, very good and friendly staff, location is good max 15 min to the Airport. Overall it was good experience.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aati2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, 8 September 2013
Dear aati2005,

Thank you very much for posting a Tripadvisor review pertaining to your stays at Sheraton Deira Hotel. I am very happy to read that you fully enjoy your stays and find that the services of the hotel fully meet your needs. Last but not least thank you for your positive comment about our associates and that they provide you with the levels of service you deserve.

I look forward to welcoming your back very soon.

Stay Connected.

Regards
FW, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
s
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 29 August 2013

after some confusion at check in ( reception staff's English is not great ) we were pleasantly surprised to have been given an upgraded room to a suite which was excellent. we had a lovely room with a large bed and a separate lounge area. we had booked a club room so we then went to the lounge which is tired and need to be update the staff we not very pleasant and it felt like they were doing us a favour getting our drinks and when we asked for champagne glasses they said they didn't have any which was odd.

Breakfast in the lounge was good with enough choice, the pool area is nice enough swim up bar although is over the Dubai airport flight path for part of the day it is not very relaxing but this didn't last too long.

short taxi ride to Dubai airport, shall return if can get same reasonable price again

Stayed June 2013, travelled as a couple
Helpful?
Thank MissJG23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, 1 September 2013
Dear MissJG23,

Thank you for taking the time to post a review pertaining to your stay with us in June.

I am glad to read that you enjoyed the upgraded room we provided for you. As you mentionned our club lounge needed refreshing and this is what has happened in July where we closed the area for major maintenance and upkeep. I am surprised by your comment regarding the staff and non availability of certain glassware and will certainly ensure that we change this immediately.

I appreciate you bringing you observations to my attention as it helps me in fixing the issues at hand and ensuring we continue to strive for perfect customer satisfaction.

I look forward to welcoming you back on your next travel to Dubai.

Best regards

FW, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 26 August 2013

We stayed here last week for our first two nights in Dubai. We wanted to stay somewhere close to the airport since we were arriving late and were traveling with a 5 year old. The hotel looks pretty old. The rooms were spacious (we had a suite) and clean except the furniture in the living room was really shabby and stained. There's no view really, just roadways. What made this hotel good was the staff. They went above and beyond for us. Super helpful and willing to do anything we needed. My suitcase that contained all of my son's and my belongings didn't make it. All we had was the little pouch of toiletries they gave us at the airport baggage desk. We made due for the night and the next day our bag was expected to arrive around 3pm. At 6pm with no word, we were concerned and my husband went downstairs to ask the concierge the best way to handle the situation. Our cell phones don't work outside of the US. The staff took over. They called the airport baggage department for us several times and kept us updated. They had us driven to a local mall (not the really fancy ones but the ones the locals use for practical stuff) so we could do some shopping for necessities like undergarments and clothes and toiletries since the airport didn't know what had happened with our bag - it seemingly dropped off the tracking system. They stayed on it until 3 am when we went to bed. At 8 am they called to say our bag was being brought up to us. They really were amazing.

The service - great. The location to the airport and old Dubai - great. The value for the price for an initial few days in the city - great. Would stay here again for the same reasons but mostly because the staff was so helpful.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank knub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, 30 August 2013
Dear Knub,

hank you for choosing to stay with Sheraton Deira Hotel and taking the time to share your experience. We appreciate it!

We strive to provide all of our guests with a memorable and comfortable stay whilst with us. Therefore it is a pleasure to read your pleasant review including the critical appraisal of the hotel building structure as being old which is true as well as the your acknowledgment regarding the associates helpfulness, their prompt service delivery specially in regards to your missing luggage at the airport. Moreover it is of great delight when a guest mentions, to quote you “What made this hotel good was the staff. They went above and beyond for us” unquote.

We look forward to welcoming you back to ensure another still better enjoyable experience and stay.

Stay connected,

Warm regards

FW, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 25 August 2013

We were here for 2 nights & was at the executive level so we get to enjoy our breakfast & tea at the club lounge. Their restaurant's menu however has very limited options compared to other Sheratons in the world. Rooms are pretty regular & comfortable. The Dubai Mall is about 20mins cab ride away. Staffs are friendly & helpful.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank meisia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, 30 August 2013
Dear Meisia,

I would like to thank you for taking time off your busy schedule to write your stay experience at the Sheraton Deira Hotel.

We are happy to read that you had a comfortable stay as our guest, you enjoyed the Club floor benefits for breakfast, snacks & refreshments through the day, including the guest rooms being comfortable and staff being friendly & helpful.

Our team at Sheraton Deira Hotel looks forward to welcoming you back soon. If you require reservation assistance kindly contact the hotel directly or book online via our website.

Stay connected,

Warm regards

FW, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2013

We stayed at Shearaton Deira for 6 nights when we visited Dubai in July/August 2013 with out two sons. We had asked for adjacent rooms, which they were not able to give us. Instead we were offered a complementary upgrade to two suites just opposite each other - excellent service! Breakfast was good and Iftar Buffet (we visited during Ramadan) was excellent. We used the hotel car for Airport pick-up and drop-off. This worked fine.
The hotel is within 5 min. walking distance to a 24/7-open Supermarket and 10 minutes to the metro.
All in all an excellent experience. If we go for a city hotel next time this could easily be our choice.
Regards,
Thomas

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thomas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, 11 August 2013
A good story is better shared!

Dear Thomas R,

Warm greetings from sunny Dubai! We thank you for taking the time to write a review on rip advisor regarding your recent stay experience.

It was an absolute pleasure to read your review, we strive to provide all of our guests with a memorable and pleasant experience whilst with us and therefore we are delighted that you were able to experience this on your visit and that we were able to deliver the Sheraton experience in most areas. Appreciate your acknowledgement of the good breakfast and Iftar buffet you partook and utilizing the hotel airport transfer which you were happy about. It makes us happy to know that you will return back to us on your next visit if you will be staying on the city side of Dubai.

We thank you Thomas R once again for your warm review. If you would like to make a reservation please contact the hotel directly or via our website. We look forward to welcoming you back to ensure another still better enjoyable experience and stay.

Stay connected,

Warm regards

FW, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Excelsior Hotel Deira

Property: Grand Excelsior Hotel Deira
Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#48 Best Value Hotel in Dubai
#151 Business Hotel in Dubai
#193 Luxury Hotel in Dubai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Official Description (provided by the hotel):
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 
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Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai

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