just spent 3 nights here on business and what a change since my last stay 4 years ago!
We arrived at the hotel after a night flight at 0445 knowing checkin was not until 1500 but were hoping we may get somewhere to at least shower and change so we could go out but this was not forthcoming and so a quick wash and change in the restrooms sufficed!
There was 3 off us in our party and all male and so we had booked a club room with 2 singles and a rollaway but we were offered and king and rollaway which we declind and said we would be ok to wait until our room was ready.
We got back to reception at 1630 and i collected the key and asked for our bags to be taken to our room while we checked out the pool area.An hour later we retired to our room with no luggage and only two single beds! after a call to reception which got me no where i went to the club lounge where a heated arguement was discussed with the club reception! This hotel knew at 0445 of our requirement and they had 13 hours to sort it out! Very bad service and this was not how i expected to be treated.
Anyway Club lounge ok but gets very busy in the evening with not many places to sit but breakfast was good and friendly staff in the morning.
Pool area is kept clean and what a great bunch of guys up there but the music was the same for the duration and got repetative!
The evenings in the reception area are busy and most evenings we witnessed prostitutes coming and going and being escorted INTO the hotel by security who must be pimping them! When we checked in at 0445 on arrival there were two sat in reception.
As i had been here before and knew it was under the flightpath and so we took ear plugs but on the wednesday and thursday we could hear/feel the bass from the nightclub!
All in all i doubt i would return here as the service is not at a high standard and the reception staff need to be more helpful and friendlier once guest have checked in!
- Official Description (provided by the hotel):
- Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more less
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- Also Known As:
- Sheraton Dubai
- Dubai Sheraton
- Sheraton Deira Dubai