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“Very beautiful Beach Hotel”

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Sheraton Jumeirah Beach Resort
Ranked #167 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 27 April 2012

This Hotel located on the Jumaira Beach in Dubai , 20 minites from the airport in the heart of hundreds of high rise buildings.
It is a great choice for many reasons:
1- A very beautiful beach and swimming pool.
2- A great choice if you are with a family as well as you can walk on the Jumaira Beach Residance and enjoy a great variety of food and entertainments.
3- Great location for business as it is very near to the Media, Internet and Jabel Ali free zone. also it is very close to Abu Dhabi.
4- If you like shopping , it is only 5 minites to Emirates Mall and about 10 minites to Dubai Mall, Khalifa Tower ( the highest worldwide)
5- Very close to Madinat Jumaira

Room Tip: Chose rooms facing the Gulf or the North side of the Jumaira Beach Residance
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  • Stayed: April 2012, travelled with family
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1  Thank nazar091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded 8 May 2012

Dear nazar091,
Thank you so much for taking the time to write your wonderful comments about your stay at the Sheraton Jumeirah Beach Resort.
It is great to read that you enjoyed the recreation facilities as well as the happening location of the resort. We are looking forward to welcoming you back to our resort whenever you are back in Dubai.
Take care!
Dany Dagher

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Reviewed 24 April 2012

My wife and I stayed at the Sheraton Jumeirah Beach Resort overnight in April 2012. We flew in for a night over the weekend and decided to cash in some SPG points for a free night at the hotel. Although the hotel sits in the shadow of a residential tower construction site, and seems as though it could do with some room renovations, we did not have too many complaints. The staff were useful, if not overly friendly. It's great to have the pool area and beach access right at your hotel. Fair warning however, the recreation areas are very family friendly and there are a lot of kids running rampant as parents gleefully soak up the sun.

The hotel is in a great location on the JBR "Walk" with a huge number of restaurants, cafes and shops within walking distance. It is also a pleasant walk of about a mile to reach the Marina Mall. Although we used points for our stay, I did take notice of the room rates and would think they're a little on the high side, but eventually you're paying for the beach and the location, which are worth it in my book. I would happily recommend this hotel to any sun-seeker Dubai vacationers who aren't too wary of a 'family friendly' atmosphere.

  • Stayed: April 2012, travelled as a couple
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1  Thank cbellman1830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipek K, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded 1 May 2012

Dear cbellman1830,

Thank you for taking the time to share your comments. I am glad to hear that you have enjoyed the beach and the pool facilities of the resort. Location of the hotel is another thing that many of our guest really enjoy during their stay in Dubai.
We are looking forward to seeing you again at the resort.

Warmest regards,

Dany Dagher

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Reviewed 19 April 2012

I'll start from saying we are luxury travellers, so Sheraton Jumeirah was under our usual standard, however I'll try to give it a very objective review.
This hotel is definitely not 5 star, 3 stars at best.
We are Starwood Platinum members so we got upgraded to a suite.
Room description: size of the suite was ok (somewhat awkward configuration and no balcony through), bed was comfortable, view was nice but the worst part of the room was bathroom - it is ancient and dirty. Many parts were not cleaned properly - dirty or mouldy. Bath seemed very old/dirty as well; if we had a small child with us I would've never given him a bath there. Bathrooms are also very small (just enough room for one person at a time).
Location - beachfront, nice view, very pleasant beach. Yes, there is construction next door but it didn't bother us at all. Hotel is not in a prestigious location but in a pleasant one.
Executive club - very bad. Probably the worst club I've been to. No service, very shabby, the food is stale with no choice. We didn't stay there even for one drink.
Breakfast in the main restaurant - 3 star quality of food but pleasant enough. Nothing fancy but everything you need.Service - friendly.
Beach - I enjoyed it. Blue water, small waves.
Customers / hotel guests - 90% Russian, 10% mixed. My daughter couldn't find any English speaking children to play with.
Service in general - hardly any service at all. All of the staff there are there because they have to be, nobody wants to service you. That's the impression we got. They are not hostile but nor friendly or helpful either.
All in all - this hotel is half the price of the fancy Dubai hotels so if you get a super good deal I think it's not a bad option. If you don't get a really cheap price I think there are better options for the money. I would consider staying here again with an upgrade and on points but I would not pay a retail rate to stay here.

Room Tip: Away from construction and on a higher floor for a better view. None of the rooms apart from a coup...
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  • Stayed: April 2012, travelled with family
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1  Thank styleandfashion888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipek K, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded 1 May 2012

Dear styleandfashion888,
Thank you for taking the time to leave a review and we appreciate your comments on the Sheraton Jumeirah.
We read your comments regarding your stay with us at the Sheraton Jumeirah. We do take all comments seriously and appreciate all the feedback we can get. We also apologize we fell short of your expectations with the room condition and cleanliness. We will share these shortfalls with our associates to support our ongoing efforts to improve our service.
Thank you again for your comments.
Regards,

Dany Dagher

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Reviewed 19 April 2012

The staff were very friendly the grounds to the hotel run right to the beach,food was good,rooms are a good size,the location of the hotel is good for shopping, eating out if you want.

  • Stayed: March 2012, travelled as a couple
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1  Thank BILLY993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipek K, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded 1 May 2012

Dear BILLY993,
It is wonderful to hear you had a fantastic stay with us.
Thank you so much for your lovely comments which we will be happy to share them with the team.
We look forward to connecting with you again.
Take care!
Dany Dagher

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Reviewed 19 April 2012

Although from the outside the Sheraton has not the impressive looks as other hotels, this is THE place to be in Dubai.
BEsides all the friendly people and inhous carrental, and excursion booking possibillities, it has an excellent pool, sun garden and beach.

The service on the pool is very good!.
Rooms are spacecious and clean.
But the biggest pro of this hotel is the location.
Everybody knows that the fun and the action happens in the night at the Jumeirah Beach Road, all the expensive cars are passing by here, there are lovely restaurants, so this is more or less the place to be.
With only 2 minute walk, you are at the strip, so the benefit of the action, and the location at the end of the strip, gives you just that quiteness.

A nice stay, very wel equiped for families with kids.

  • Stayed: March 2012, travelled as a couple
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1  Thank TravelingBizzMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipek K, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded 1 May 2012

Dear DennisvdMolen,
Thank you for your valuable feedback. We are really happy that you had an overall fulfilling stay at the resort.
Thank you for choosing our hotel for your stay in Dubai and we hope to see you again!
Warm regards,
Dany Dagher

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Reviewed 17 April 2012

This is a significantly disappointing , tired and jaded shadow of a Sheraton lumbering along in the Gotham City-like JBR area of Dubai.The pool is small and dominated by feisty youths throwing balls all over the place.it's small , crowded and the opposite of what you would expect in a 5-star hotel.The food is dire and the service worse and the reception area is a minefield of misinformation.Visit and be disappointed; stay and be traumatized.

Room Tip: try the Westin
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  • Stayed: April 2012, travelled with friends
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9  Thank Cambridge2711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipek K, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded 1 May 2012

Dear Cambridge2711,

Thank you for your detailed comments. Surprisingly, many of our guests are usually intrigued by the buzzing location and have a lot to experience.
Whilst we sincerely apologize for the overall inconvenience you experienced, please be assured that the comfort and enjoyment of our guests are of utmost importance to us and that your recent experience is not indicative of our hotel’s usual high standard of customer care.
Once more thank you for sharing your concerns and we hope you will visit us again so that we can take care of your stay.
Yours truly,

Dany Dagher

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Reviewed 16 April 2012

Had a chance to mix pleasure and work for 6 days in Dubai. Although I was heading a company convention with around 40 people I still found some time to relax, not the least because of this Sheraton and its helpful staff. Here are a few comments about the stay:

1. The Sheraton Jumeirah was one of the first hotels built in Jumeirah beach... so now it looks small and humble in comparison to the new glass skyscrappers around it. On the other hand there are advantages being one of the first, the key one in this case being direct access to a private portion of Jumeirah beach. This makes all the difference as you dont have actually to leave the hotel to swim in the sea... and the beach is never crowded... not something other hotels nearby can say

2. The food was first rate. I had the buffet lnch for 5 days in a row and never got tired. The quality and variety were really good... no need to look for lunch outside

3. The best thing? the staff!!! This is what prompted me to write this review... The staff, service, attention was great all the time. People were always willing to help, find a solution or an alternative and they did it never losing the smile on their faces... there are not many hotels around were you find all three things together (willingness to help, valuable solutions, great attitude). In our case, Ginelle B., the group sales coordinator, went above and beyond expectations, from finding ways in which we could save some money in some sightseeing activities in Dubai to providing some free cheff hats as props for a group activity/event at the hotel... small things (and not so small) make the difference.

Although the hotel is not the newest or most famous in Dubai, by the end of my stay there I concluded this is were I will stay next time... no doubt at all!

Mario

  • Stayed: April 2012, travelled on business
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1  Thank gaviota77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipek K, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded 1 May 2012

Dear Mario,

We are delighted to hear that you had a wonderful stay with us at the Sheraton Jumeirah. It was nice to hear that our resort and associates exceeded your expectations. They work exceptionally hard to make every guest feel special.
Thank you so much for staying with us and we hope to see you in the near future.
Yours sincerely,

Dany Dagher

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Additional Information about Sheraton Jumeirah Beach Resort

Address: Al Sufouh Road | near The Walk at JBR, Dubai Marina, Dubai 53567, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Top resorts Hotel in Dubai
#38 On the Beach Hotel in Dubai
#89 Family Hotel in Dubai
#94 Business Hotel in Dubai
#96 Romantic Hotel in Dubai
#97 Spa Hotel in Dubai
#146 Luxury Hotel in Dubai
Price Range: £132 - £414 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Jumeirah Beach Resort 5*
Number of rooms: 256
Official Description (provided by the hotel):
A beautiful resort located on the white sands of Jumeirah Beach. Right in the middle of Jumeirah Beach residence 'Walk' with great shopping and dining options, surrounded by landscaped Gardens that boast more than 200 Palm Trees. A resort haven, which combines relaxation with accessibility, is perfect for all business travelers, honeymooners, families and holidaying guests. ... more   less 
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Also Known As:
Sheraton Jumeirah Beach Hotel Dubai
Sheraton Dubai
Sheraton Jumeirah Beach Resort & Towers
Dubai Sheraton

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