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“Very good with one problem”

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Sheraton Jumeirah Beach Resort
Ranked #161 of 550 Hotels in Dubai
Certificate of Excellence
Budapest
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very good with one problem”
Reviewed 30 May 2014

We spent one week there recently.The hotel is allright,the staff is courteous ,the room clean with all necessary amenities except of some good European sports channel in the TV.
The beach is simply perfect with ample place ,clean water and good protection from the sun with palm trees.The only problem was that they took from our credit card at the arrival a deposit and after more than 2 weeks we still did not get the unused amount back!It is very unfair from a 5 star hotel to use the money of the guest for a long time without any reason.

Room Tip: Travellers should choose Club rooms than the breakfast and the daily snacks and drinks are included...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank BudapestPeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (355)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
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English first
Halifax, United Kingdom
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 May 2014

This is probably one of the oldest hotels on jumeirah beach this is probably why they look after guests so well, they have had plenty time to perfect the quality of service and care.
The food was good quality and the hotel was spotless.
We had a sea view deluxe room and we're more than satisfied.
A good experience all round.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cheryl v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 May 2014

Recommend to everyone!
Nice hotel with an amazing service. Everyone is very attentive and caring to whatever you need.
The food is lovely and location is good. Soon they'll have a new attraction close to them called "Dubai eye"! So go ahead and you won't regret it! )

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kristina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, 28 May 2014
Dear Kristina A,
Thank you for your positive and kind review. It always rewarding to know our guests enjoyed their stay with us.
We look forward to see you again in your next visit to Dubai.
Warm Regards,
Dany Dagher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 May 2014 via mobile

We have been to Dubai quite often staying over on our way to Europe (ex Sydney). This is the first time we have stayed at the Sheraton Jumeirah and we shall certainly be back. The location is great being right on the beach. The staff were great, the view overlooking the water was beautiful with watercraft passing all day. There is a convenient shuttle bus to the "Mall of the Emirates" for shopping. Make sure you walk down along the waterfront and go to a different cuisine restaurant each night along the beachfront walks.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank paul h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami Beach, Florida
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 May 2014

I would like to share my opinions about Bliss Lounge Dubai. This is where you can enjoy chill out afternoons and concept parties. Thanks Ivan (bartender) for delicious cocktails.

Plus, there were nice green and shady gardens located by the seashore. The hotel's location is perfect. Even though i stayed at a different hotel in Dubai, i spent my 3 days in this beautiful hotel during day time for sunbath and swimming. I will definitely stay at this hotel at my next visit to Dubai in August.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Lorenzo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, 22 May 2014
Dear Lorenzo G,
Thank you for your kind review. We are very happy to know that you enjoyed our beach and Bliss Lounge, particularly Ivan's cocktails.
Your comments will be shared with the team which will make them very happy and proud.
We look forward for your next visit in August.
Warm Regards,
Dany Dagher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bergen op Zoom, The Netherlands
Level 6 Contributor
123 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 14 May 2014

Although I have reveiwed the hotel already various times I still like to write about it. After so many years going there it almost fel home to me on my trips round the Middle East countries.The beach of course is a big plus certainly when one can spend the weekend over there.
Breakfast is great with sufficient choise. only thing not really nice is that next to the hotel and th opposite site of the sea inlet there is a lot of construction going on which may disturb some people. Also the noise from some Macho's on water scooters are annoying. But will be back next time for sure.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jjalok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, 17 May 2014
Dear JLOHolland,
It is our goal our guests feel at home when they stay with us. The sense of belonging is heartwarming and that's why we always connect with our guests and make them feel they belong to Sheraton family. We are so happy to know you feel at home every time you visit us.
We can wait for your next trip to Middle East.
Warm Regards,
Dany Dagher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 May 2014 via mobile

The staff are all courteous and polite. I've enjoyed a (paid) upgrade to a sea view with the biggest balcony in the world! The food in the buffet restaurant is excellent, including the vast array of choice for breakfast. Free wifi everywhere. The gardens and sun bathing areas are meticulously maintained and the staff run around to help you with your sunbeds, get your drinks and a supply of towels. A tour operator is in the lobby for any planned trips. I've enjoyed a relaxing wrap at the spa and having my hair bouffanted in the hairdressers - both at a very reasonable price. I like it here...it's a comfortable place to wander around alone. I hooe to be back in september for business and would come here again. My only word of wisdom is balcony rooms are rare as the hotel appears to cater to the corporate world as well as the tourist.

Stayed May 2014, travelled solo
Helpful?
1 Thank Ajayali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, 17 May 2014
Dear Ajayali,
We are very happy to know that you enjoyed your stay with us. All your comments were shared with the team and for sure added extra motivation to keep up with the good work.
We would be very happy if you stay with us when you come back in September.
Warm Regards,
Dany Dagher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Jumeirah Beach Resort

Property: Sheraton Jumeirah Beach Resort
Address: Al Sufouh Road, P.O. Box 53567 | near The Walk at JBR, Dubai Marina, Dubai 53567, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Top resorts Hotel in Dubai
#39 On the Beach Hotel in Dubai
#93 Spa Hotel in Dubai
#94 Business Hotel in Dubai
#95 Family Hotel in Dubai
#96 Romantic Hotel in Dubai
#142 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Jumeirah Beach Resort 5*
Number of rooms: 256
Official Description (provided by the hotel):
A beautiful resort located on the white sands of Jumeirah Beach. Right in the middle of Jumeirah Beach residence 'Walk' with great shopping and dining options, surrounded by landscaped Gardens that boast more than 200 Palm Trees. A resort haven, which combines relaxation with accessibility, is perfect for all business travelers, honeymooners, families and holidaying guests. ... more   less 
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Also Known As:
Sheraton Jumeirah Beach Hotel Dubai
Sheraton Dubai
Sheraton Jumeirah Beach Resort & Towers
Dubai Sheraton

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