We had the worst experience at Taj here.We have been visiting Dubai very often but this was the first time we stayed at Taj.
from the reception only our nightmare started.Firstly there was no one to take the luggage when we alighted from the taxi.The poor driver had to wait and pull out luggage from the car along with my husband.It was only after that someone came to pick up the luggage.
There after we were alotted apartment no.554.Once we reached the hotel we ordered room service for lunch.It was the most horrible meal I have ever had at a five star Hotel.The curries were soaked in oil and the chapattis were the preserved ones which had been heated and sent dripping with oil.Since we were very hungry and we had no option at that time but to have them.
And the final onslaught came at night.We were very tired so were loking forward to a nice good night sleep but to our utter dismay there were constant loud noises on the roof of our room with sound of footsteps of ppl running around throwing heavy stuff on the floor ,dragging chairs etc.Initially we thought there was some repair work going on and will stop in a while.However it continued unabated till 4:30 a.m..Despite calling the reception and the duty manager three times ,nothing was done and we could not sleep a wink due to which our whole schedule for the next day got disturbed.
While checking out also when we complained,the manager on duty Mr.Ismail came and just apologized saying that there was a function on the sixth floor (above our room) due to which the settings were being done .Wonder why they gave us that room if they knew there was a function there.He said that he will giving us some concessions whenever we visit next but when we returned after one day again for staying ,nothing was done again.
This shows that they are least concerned and are totally unapologetical about whatever happened.It shows their arrogance and indifference towards their customers and their attitude .
We are surely going to complain about this tothe Dubai Tourism Board
- Official Description (provided by the hotel):
- Experience sheer sophistication complemented by the warmth of Arabian hospitality at Jood Palace Hotel situated in the heart of Deira's commercial and business district. Choose from a luxurious selection of five-star accommodation, culinary venues, Jood Spa, recreation and fitness facilities as well as conference and event spaces. Conveniently located, a 15-minute drive from Dubai International Airport and Dubai International Convention Centre, the hotel offers easy access to places of interest, be it for business or leisure. Explore the traditional souks, Dubai Museum, Dubai Heritage Village or indulge in retail therapy at Deira City Centre and much more. Keen to exceed expectations, our multi-lingual team of experts will ensure all your requests are given utmost focus and dedication. There is no request too big or small. Right from suggesting a dining venue, to a well-planned sightseeing itinerary, our Concierge team will go to great lengths to ensure your stay is flawless and memorable ... more less
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- Also Known As:
- Hotel Taj Palace
- Taj Palace Dubai