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“Wonderful”
Review of Grand Hyatt Dubai

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Grand Hyatt Dubai
Ranked #41 of 550 Hotels in Dubai
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Level 6 Contributor
64 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Wonderful”
Reviewed 9 October 2011

I stayed 1 night for anniversary . I want to thanks HYATT GRAND. They upgrade my room from standard grand to Greek Grand. The difference between them is view. the size of room is to big approx 44sqm, the hotel is recommended for couple and family , they have big garden and swimming pool. The location is very good. It is closed to Grand Cinema and near to Wafi center. The lobby of hotel is very big and there are big garden in the lobby

Room Tip: Greek side and high floor. garden view are lovely
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  • Stayed October 2011, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Mohammed83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Seattle, Washington
Level 6 Contributor
104 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 8 October 2011

This, like most places in Dubai, is luxurious and gorgeous, with marble and gold gracing the lobby and most other areas of the hotel. I found the service to be excellent in general for a business travel EXCEPT that they do not have wireless internet. When did you stay there, 1998, you say? Nope, 2011. With so many people having iPads, etc., not having wireless is inexcusable.

Otherwise the only complaint would be it's not in the most central location, but again it's a beautiful place with generally good service, and I'd stay there again if traveling on business IF they get wireless installed.

  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KAE4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Woodlands, Texas
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 October 2011

Spent 4 nights. All rooms are well appointed. While the Creekside rooms have the best view, you have to endure the sound of departing planes all night. DXB is within eyesight from the higher floors and they depart all night long. Great gym. Nice pool. Lots of restaurants. The atrium is wild. Most expensive Koi pond you will ever see.

Room Tip: City view is the quiet side.
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lbmccoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 6 Contributor
103 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 26 September 2011

We spent 3 nights at this hotel for the first time as part of a corporate event but were quite familiar with it during the years we spent in Dubai. The first obstacle was the check-in. We arrived to the hotel in a relatively old car but had to actually ask the porters to help us unload our luggage because apparently, they're not used to serving anyone who drives a car costing less than 50,000 USD! There were 4 employees at the reception desk serving only 3 guests but we had to wait for the staff to give us their attention. The lady at the reception seemed to be bothered by our 'inconvenience' and immediately asked for our passports before she would even listen to our names. While she insisted on the passports before even looking up the reservation, the word 'PLEASE' never came up. The reservation was in my spouse's name, so after we handed her the passports, she insisted that my wife was checked-in with someone called 'Pamela', while our copy of the reservation mentioned both our names. After 10 minutes of arguing and humiliation, another reception staff member came and listened to our side of the conversation, upon which he found the correct reservation in the system. His colleague, after discovering her mistake, finally agreed to handed us the key cards to our room. 'SORRY' you'd think she'd say? None of that!!! Outraged, we called the organizer of the event and complained, upon which we received a call from the front desk manager shortly after, who apologized and sent us a nice box of fine chocolates from the hotel's own confiserie. It took the porters 30 minutes to bring our luggage to the room, knowing that the hotel wasn't particularly busy at the time. Our room was freezing cold and the temperature setting did not have any effect, so we called the front desk, who promised a maintenance technician within 10 minutes. Almost 2 hours and 3 calls later, the technician finally shows up and resets the A/C control.
The breakfast buffet offering was quite good but not excellent. There was a dedicated station for all sorts of fresh egg variations with 2 chefs, which was disastrously organized. It took them 20 minutes to prepare my simple ommelette, and they managed to get the order wrong. This was no one-off, because the same thing happened the following day. Same tragedy at the freshly baked pita bread station. If you want pita bread, you have to wait 10 minutes or more for 1 small bread. Why you can't also have commercially made pita bread at the buffet is beyond me.
Room service was, at best, average and hugely inconsistent. On the second day, we had only one set of towels in the bathroom. The next day, both sets were there but we were "punished" by not having any soap or shampoo replenishment. Adding insult to injury, we observed how the fruits in the complementary fruit basket which we received on our first day were mysteriously 'disappearing' on a daily basis...
Despite a hefty room rate, even with the corporate package, internet WiFi had to be paid extra (30 USD / day!!!). For that amount though, you can only connect ONE device. If you try to connect later with a different device, you simply cannot because the connection logs your device's MAC address. If you still wish to connect with another device, you'll have to ask them to cancel the subscription for the first device and make a new one - for another 30 USD. No refund. Because my wife first logged in with her laptop and its battery died with no charger at hand, we had to pay 60 USD for 1 day's worth of internet access, which was also far from being decently quick...
I could go on endlessly about all the other little things that made our stay quite unpleasant overall. The bottom line is, this hotel may well deserve 4 or even 5 stars for its amenities but when you check into such an expensive hotel, you're not only paying for amenities. You expect excellent service and this is a fact this hotel's management is apparently not aware of.

  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dany_DXB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxembourg City, Luxembourg
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 September 2011

We stayed in this hotel for 4 nights - stopover back from the Maldives. We enjoyed the sheer luxury of this hotel. Luxurious even for Dubai. It is less ostentatious than the Burj al Arab (had dinner at the restaurant over there so we visited the hotel), but in my opinion, better taste. The best features are the gym, swimming pool areas (both indoor and outdoors), the daily breakfast / brunch is to die for - they can make anything you want. They have tennis courts but we visited in May and the temperatures were already scorching. Location is good - close to the airport and to the old city, Dubai creek which means a little far to the Mall of the Emirates, Atlantis etc. Depends what you want to do while in Dubai. We would definetely go back to this hotel.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank BelgianLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 3 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 17 September 2011

Overall this hotel has everything you need making it an excellent option for first time stop overs or short stays where you want to just relax by the pool or spa. However if shopping for fashionware or being a fashionista is more your style there are probably better options.

Its location is close to the airport without aircraft noise which for those looking for a short break / stop-over may be very suitable although closer to the beach is more fashionable. Some people may also want to be closer to the shopping malls but nothing is far.

The facilities are well maintained although not new. The spa is excellent although the jacuzzi was broken. Massages are professional and not overly expensive (check the website for promotional offers before booking).
The pool is large and a great temperature. If you are sensitive to noise however this might not be the pool for you as the local train passes by this side of the hotel and is surprisingly loud. The pool bar is well stocked and has a 2for1 happy hour.

The restaurants all looked great. Wok and Iz (indian) were tried and were both very nice. A lot of great things have been said about Iz already so I only add that while excellent quality, and with the novelty of being able to see your food cooked, it isn't cheap and better Indian can be found. I strongly recommend Panini cafe for a dessert or ice cream. Complimentary WiFi for customers makes this a nice place to relax and also go online.

The gym was not used but looked professionally appointed.

The rooms are large and well appointed with furniture and flatscreen TVs. The bathroom was particularly spacious with nicer than average toiletries. Although on a lower room the views of the dubai skyline were great. Beds were very comfortable and the minibar had a huge selection. If I had to be picky I would say they could install better irons.

Room Tip: As which way your room faces as the view will be an added benefit.
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank jab513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durban, South Africa
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 September 2011

this is a modern hotel with exciting reception area , equally exciting restaurants and bar areas with a most wonderful breakfast venue - everything one needs to start the day with.
The rooms are like all Hyatt hoteels - special with all the needs in the rooms and bathrooms with all the privacy one needs.

Room Tip: choose a room as high as possible on the business wing (conference centre)
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  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank trik1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Dubai

Property: Grand Hyatt Dubai
Address: Sheikh Rashid Rd, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Dubai
#10 Business Hotel in Dubai
#11 Family Hotel in Dubai
#30 Spa Hotel in Dubai
#38 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Dubai 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Hyatt Dubai Hotel Dubai
Hyatt Dubai
Dubai Hyatt

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