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“Quality all the way”
Review of Grand Hyatt Dubai

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Grand Hyatt Dubai
Ranked #39 of 545 Hotels in Dubai
Certificate of Excellence
Milan, Italy
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Quality all the way”
Reviewed 26 April 2014

Third trip to Dubai and my best yet. A fantastic quality hotel with fantastic service and good attention to detail. Better value in my opinion to the beach hotels and very well located being just 15-20 mins from the airport. Taxis are very cheap and we learned that the red-roofed ones are the best value. It's worth a 10 minute walk to the nearest metro station (Health care city) and ends up being very cheap to get about with an all day ticket. Do the big malls like the Dubai Mall and Mall of the Emirates but just 10 min walk away is the Wafi Mall (signposted by the building shaped like a pyramid). It is crazily quiet and super quality.
Food in hotel super quality and good value. Wox was our favourite and very informal but the duck salad in the panini bar was also super. We had an early arrival but were given use of lounge with lovely refreshments and we just jumped in a taxi to a Mall until our room was ready (early at 1pm rather than 2pm). We didn't go for option offered of a creek view upgrade at extra cost but were then given it anyway!
Book early to go up the Burj Khalifa, through Desert Adventures got us a place as it was sold out if you just went to the booking desk. Be aware that you don't go literally to the uppermost floor - the observation deck is at floor 154 rather than 200. Thoroughly worth the £50 it cost the two of us in total. A real highlight was the fountain show at night whilst sat outside the restaurants at the base of the Burj Khalifa in the Dubai Mall. Food in the Malls is very reasonable and in fact cheaper than back home. We found an organic restaurant in both main malls that we loved and ate for about £8 for a main course salad with chicken.
Travelling at Easter is perfect for the best weather but I will avoid Uk summer months and perhaps head back at Christmas. New Years would be amazing but all the restaurant tables near the Khalifa are already booked!!
We cannot wait to return and would not hesitate to check-in to the Hyatt again. Great pool service and the free ice-lolly was a nice treat as was pistachio chocs on the first night. Enormous breakfast selection!

Room Tip: Don't pay extra for a creek view - not much to see and all rooms are very good and beds huge!
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank kirkmh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 6 May 2014
Dear Reviewer,

Thank you for taking the time to post your feedback on TripAdvisor and we truly appreciate the comments you have shared with us.

We are delighted that you enjoyed your dining experiences at Wox and Panini as well as poolside service.

We hope to see you back at Grand Hyatt Dubai very soon!

Warm regards,
John W. Beveridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Cairo, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 April 2014

While enjoying attractions in Dubai like Burj Khalifa, the Palm, and too many beautiful places, you should enjoying a charming stay in a fantastic hotel like Park Hayat with a charming view in the Dubai creek and plenty of restaurant, bars & Cafe. as I start my morning with a cup of tea in Nakheel cafe in the hotel loopy and having a great and charming service from people like Mostafa who is serving me that time, an Egyptian guy giving you a morning smile which energize you to start your tour with a great moral. I will come back again to Dubai and will stay on Hayat to have such a smile.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Walez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 6 May 2014
Dear Reviewer,

We are delighted that you had such a satisfying stay with us at Grand Hyatt Dubai!

I will be pleased to convey your compliments to Mostafa which will further encourage him in his role.

We look forward to your next visit!

Warm regards,

John W. Beveridge
General Manager
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London, United Kingdom
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 25 April 2014

I stayed at this hotel over Easter break and it was absolutely brilliant! Our room was overlooking the gardens and swimming pools area. Very spacious and had all the amenities. As we had access to the Club Lounge we had our breakfast there and it was definitely much more than just a continental breakfast. Daily there was a great choice of cold cuts, cheeses, vegetables, fresh fruit. In addition you can order your hot dish to your liking.
The pool area i very nice, situated in the hotel's gardens. There is a separate kids pool with slides and sun beds.
The pool bar offers delicious snacks and cold drinks. Try the mint lemonade! Also a very nice touch from the hotel serving a complimentary glass of lemonade in the morning and ice lollies in the afternoon. Very refreshing.
We tried 2 restaurants in the hotel, Panini with great sandwiches and absolutely brilliant Pepper Crab! The seafood they serve there is just amazing!
Great hotel!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KatieAnneR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 6 May 2014
Dear Reviewer,

We are delighted that you had such a pleasant experience with us at Grand Hyatt. We appreciate your kind comments and thank you for your time taken to post these on TripAdvisor.

We are fortunate to receive considerable positive feedback about our recreational facilities and are happy that you enjoyed them during your stay. In addition, your positive feedback about the offerings at the Club Lounge, poolside, Panini and Peppercrab will be very motivating for the hotel team.

We hope to see you back at Grand Hyatt Dubai in the near future!

Warm regards,

John W. Beveridge
General Manager
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Hampshire, England
Level Contributor
649 reviews
156 hotel reviews
common_n_hotel_reviews_1bd8 323 helpful votes
Reviewed 24 April 2014

Stayed 4 nights over Easter and had a very enjoyable stay from start to finish

The service at the hotel is really outstanding in every department and I list some of the many examples:

1. Arrived very early on the first day (8 am) and expected to be told we would have to wait until 2 pm for our room - No they found us a twin for immediate occupation then moved us to a King Double later (per our booking)
2. Asked for more tea and coffee and ice for the room and it arrived in literally 2 minutes
3, Asked for a replacement tonic for the mini-bar and again arrived almost immediately
4. Breakfast was understandably busy as the hotel was full but the staff managed the situation seamlessly to maintain standards and minimize waiting time
5, Had Dinner twice in the hotel and the waitress staff and restaurant manager were efficient and most of all friendly and happy to chat
6. Guys at the pool were always happy and willing to help - the cold flannels, free drinks and ice-lollies were nice touches
7. The staff in the Spa were friendly, helpful and very professional providing an excellent experience

I could go on and on

Hotel is smart, well laid out with a huge pool and garden area. Located near the airport and not far from the action/sights. Room was fabulous and really lacked for nothing

Whilst accommodation, food and drink prices were 5* Dubai level overall I think the hotel was value for money particularly in view of the quality of service

I think you will struggle to do better and is well worth my 5 star rating

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mike48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 6 May 2014
Dear Reviewer,

Thank you for taking the time to post your positive feedback on TripAdvisor. Your generous compliments about our colleagues’ service, the guestroom and dining experience are greatly appreciated.

We will be especially delighted to convey your kind remarks to our poolside and spa staff who will be very motivated by your feedback.

Your referral is also our biggest compliment and we look forward to welcoming you back very soon.

Warm regards,

John W. Beveridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 23 April 2014

After a very stressful flight from Sydney we arrived at the Grand Hyatt mid afternoon. The receptionist was very helpful and kindly upgraded us, we were offered juice which was welcome. As our room was not ready we were given two vouchers to eat a one of the hotel restaurants, we chose the noodle restaurant which was very acceptable. The nice receptionist came to find us when the room was ready to give us our key cards.
We had a very nice room overlooking the creek, after a slight hiccup of getting the wrong cases everything was sorted!
The 4 night stay was very comfortable and enjoyable. We were very happy to spend time by one of the pools during the hottest part of the day. It is advisable to get down by 10.30 to be sure of a good sunbed! The pool staff were very attentive and apart from the coffee machine breaking down a couple of times we were very happy. Check out was smooth and we can honestly say that we would go to this hotel again if in Dubai!

Room Tip: We had a creek view room on 9th floor I would imagine other views are just as good! Was nice to see...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joey1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 6 May 2014
Dear Reviewer,

Thank you for taking the time to share your recent stay experience with us through TripAdvisor. We are grateful for your compliments particularly about our recreational facilities and service provided by our colleagues at the Front Desk and poolside.

We regret the incidents with your luggage and the coffee machine and will work to ensure a better experience during your next stay with us.

We hope to welcome you back to Grand Hyatt Dubai very soon!

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
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London, United Kingdom
1 review
Reviewed 22 April 2014

WOW, what a great hotel!!! Just returned from a week in Dubai with my wife and a group of friends, and wanted to share the great experience we had at this hotel. From the moment we arrived, the hotel staff made us feel welcome and went out of their way to accommodate us.
We arrived in the early hours of the morning and were given an early check-in as soon as a room was available. And what a room! Huge bed, large floor to ceiling window overlooking the Creek and spotlessly clean, Beautifully furnished and very spacious. Large modern bathroom with a bath and separate, large shower cubicle.
The hotel itself is very grand, with a modern and very upmarket feel. There are a number of great restaurants available for dining and the pool area is fantastic.The spas are stunning and very well equipped.
What made our stay especially enjoyable - were the friendly and professional staff. Everybody we encountered from the reception staff to the waiters were fantastic. They basically couldn't do enough to help you! A special thanks to Herbert, the manager of the Market Cafe for making our stay that little bit special. Tobias at reception was also extremely helpful - thanks for going out your way to accommodate us.
Keep up the good work guys, we will definitely be returning - next time with the kids.

Room Tip: Higher floors have fantastic views.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raj S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 6 May 2014
Dear Reviewer,

We are delighted that you had such a pleasant experience with us at Grand Hyatt Dubai. I will be sure to share your encouraging feedback throughout the hotel. We will be especially pleased to convey your kind remarks to Herbert and Tobias.

We greatly appreciate your comments about our guestroom, restaurants and spa and the positive review you have given on TripAdvisor. We look forward to ensuring that an even more pleasant experience awaits your return with your family.

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 19 April 2014

This was my first visit to Dubai and on recommendation of my partner who has stayed in this hotel before, it didn't disappoint! Staff were extremely helpful from beginning to end, nothing was too much trouble.
We had a B&B tariff which was adequate for us. The breakfast was really like a combined feast to feed the 500. The selection was unbelievable, cold, hot, you name it they could do it.
The room was spacious, walk in wardrobe, massive bathroom with shower, bath, 2basins, toilet and bidet. The room had a giant super king bed with mini bar, tv, desk and chair along with stunning views of the city.
Both pools were brilliant, didn't use the indoor pool but the outdoor pool was warm, well patrolled and there was constant staff wondering around for food and drink orders.
Slightly out of the main strip but only a short taxi ride or metro ride away. The local metro station was about 10mins walk. Well worth a stay if you are visiting Dubai. Bon Appetite

Room Tip: Either side of the hotel is superb. We had a city view room and was stunning. The view over looking...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheKiwi1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 28 April 2014
Dear Reviewer,

Thank you for taking the time to post your review on TripAdvisor!

Thank you also for recognising our colleagues and their service. Each of our associates holds a strong commitment to making each guest’s stay a memorable one and we will ensure that your encouraging comments are shared with them.

We are glad that you enjoyed the amenities in our guestroom and your time by the poolside. We hope that you have an opportunity to try some of our award-winning restaurants on your next visit.

We look forward to seeing you back at Grand Hyatt Dubai very soon!

Warm regards,
John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Dubai

Property: Grand Hyatt Dubai
Address: Sheikh Rashid Rd, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Dubai
#10 Business Hotel in Dubai
#11 Family Hotel in Dubai
#28 Spa Hotel in Dubai
#36 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Dubai 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Hyatt Dubai Hotel Dubai
Hyatt Dubai
Dubai Hyatt

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