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“Business and Pleasure”
Review of Grand Hyatt Dubai

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Grand Hyatt Dubai
Ranked #41 of 542 Hotels in Dubai
Certificate of Excellence
Reading
Level Contributor
75 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“Business and Pleasure”
Reviewed 7 May 2014 via mobile

Just returned from 4 day trip, business and pleasure.

The Hyatt was chosen for 2 reasons, location and outside pool facilities. The majority of city hotels suffer from shade, but the Hyatt has a large outside pool that gets the sun from morning to early evening. The pool area has an abundance of sun beds that are nicely spaced so that you are not on top of each other. The pool facilities are easily comparable to some of the beach hotels.

The Hyatt is a massive hotel and probably one of the originals before the mass development of the down town area. I personally believe that this reflects in the decor of the main hotel and in my opinion the rooms.

The rooms are of a good size with a super large comfortable bed, desk area, comfortable chair and has tea coffee facilities. Free water, daily fruit and wifi is provided. The bathroom is a good size with a bath, separate shower cubicle and toilet. Toiletries are provided. They didn't come across as great quality neither were they a well known reputable brands.

Our room had a view of Down Town in the distance, which looked really nice when lit up at night and viewed from the floor to ceiling windows.

The main centre area of the hotel seems to have a water theme going on with a abundance of foliage and a rather dated wet look floor. The main restaurant where breakfast is served is in the heart of the foliage and water garden. Again, in my opinion it could do with modernisation.

Breakfast was included in our rate and offers a good spread and variety of food, from fruit to cereals, waffles to pastries, Indian to English.

There are an abundance of restaurants to chose from, which we tried 2 off. The food was reasonably priced, tasty and great quality......especially the Indian restaurant and Paninis for light take away snacks. Sampling the ice cream is a must .

We tried the Spa and indulged in a massage. I would recommend the experience which was welcomed and great after travelling. Staff were professional and polite.

I really can't fault this hotel. As a complete package it is good. The aesthetics and style wouldn't be my choice and unfortunately for all hotels in Dubai, there are grander and more modern competitors popping up every 5 minutes. I could imagine that it would be a gigantic task revamping a hotel the size of the Grand Hyatt.....but at some point in the near future it will be behind the high level of aesthetics and luxury that Dubai visitors expect.

If you want a city hotel, with a great outside pool area that doesn't suffer from shade, good service and everything you could want for a short city break, then this is one of the very few that can offer this.

If you want more modern luxury and glitzy hotel and don't care about outside shaded pool area, then there are plenty to chose from.

All in all a nice stay at the Grand Hyatt.




Stayed May 2014, travelled as a couple
Helpful?
1 Thank Jabe100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 20 May 2014
Dear Reviewer,

Thank you for taking the time to post your feedback on TripAdvisor and we truly appreciate the comments you have shared with us.

We are fortunate to receive considerable positive feedback about our recreational facilities and are happy that you enjoyed them during your stay. We are also grateful to receive your positive feedback about our guestrooms and various dining experiences at The Market Café, iZ Indian restaurant and Panini.

Thank you also for your encouraging comments about our colleagues at the spa and that you enjoyed your massage.

You will be pleased to know that the hotel regularly plans refurbishment of selected areas and it remains a key focus of our commitment to guests in providing new and exciting experiences.

We look forward to welcoming you back soon!

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
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Abu Dhabi, United Arab Emirates
Level Contributor
64 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 May 2014

We stayed overnight here while attending a formal function. The children came with us & stayed although they didn't go to the function later in the evening. We had Club access & the staff were helpful and friendly at every contact point.

  • Stayed April 2014, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank Clemence J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 13 May 2014
Dear Reviewer,

Thank you for taking the time to share your recent stay experience with us Through TripAdvisor.

We will be delighted to pass on your positive feedback about our colleagues at the Grand Club, who will be very motivated by your feedback.

We hope to welcome you back to Grand Hyatt Dubai very soon!

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait City, Kuwait
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 May 2014

The Room was very comfortable and quiet with a magnificent view to the swimming pool.
Breakfast at the restaurant on the ground floor, has an excellent variety of superb food, as would be expected for a hotel of its level
The corridors were wide and clean and well decorated, and made the accommodation seem welcoming.
The gym was very well equipped. Location is excellent

Room Tip: select room with the swimming pool view
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  • Stayed April 2014, travelled with friends
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    • Cleanliness
    • Service
Helpful?
Thank ghassan-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 13 May 2014
Dear Reviewer,

We are delighted that you had such a pleasant experience with us at Grand Hyatt Dubai.

We greatly appreciate your comments about our guestroom, breakfast at The Market Café and the gym. We look forward to ensuring that an even more pleasant experience awaits you on your next visit.

Warm regards,

John W. Beveridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kabul, Afghanistan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 May 2014

A friend recommend that I stay at the Grand Hyatt upon my return to Dubai. He was right when he said that it was a wonderful place to stay. The service was nice, the staff at the front deck was very helpful and friendly. My room was clean and the towel shaped like a bunny was welcoming. The different places to eat in the hotel makes your stay extremely nice.

  • Stayed September 2013, travelled on business
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Helpful?
1 Thank rta2137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 13 May 2014
Dear Reviewer,

Thank you for your positive feedback on TripAdvisor!

We appreciate your compliments about our staff at the Front Desk and our variety of restaurants.

We hope to welcome you back to Grand Hyatt Dubai on your next visit to Dubai!

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, New York
Level Contributor
129 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 30 April 2014

Our stay started with an upgrade to a corner grand suite. It was all the same from thereon. This is truly a five star hotel. We did not have one problem during our entire stay and would highly recommend this hotel. From breakfast in the Club lounge to dinner at the various restaurants there was really little reason to leave the grounds.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tim_Ingersoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 6 May 2014
Dear Reviewer,

Thank you for your positive feedback on TripAdvisor!

We appreciate your compliments about the breakfast at the Club Lounge and our various dining experiences on offer in the hotel.

We hope to welcome you back to Grand Hyatt Dubai on your next visit to Dubai!

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 April 2014

Third trip to Dubai and my best yet. A fantastic quality hotel with fantastic service and good attention to detail. Better value in my opinion to the beach hotels and very well located being just 15-20 mins from the airport. Taxis are very cheap and we learned that the red-roofed ones are the best value. It's worth a 10 minute walk to the nearest metro station (Health care city) and ends up being very cheap to get about with an all day ticket. Do the big malls like the Dubai Mall and Mall of the Emirates but just 10 min walk away is the Wafi Mall (signposted by the building shaped like a pyramid). It is crazily quiet and super quality.
Food in hotel super quality and good value. Wox was our favourite and very informal but the duck salad in the panini bar was also super. We had an early arrival but were given use of lounge with lovely refreshments and we just jumped in a taxi to a Mall until our room was ready (early at 1pm rather than 2pm). We didn't go for option offered of a creek view upgrade at extra cost but were then given it anyway!
Book early to go up the Burj Khalifa, through Desert Adventures got us a place as it was sold out if you just went to the booking desk. Be aware that you don't go literally to the uppermost floor - the observation deck is at floor 154 rather than 200. Thoroughly worth the £50 it cost the two of us in total. A real highlight was the fountain show at night whilst sat outside the restaurants at the base of the Burj Khalifa in the Dubai Mall. Food in the Malls is very reasonable and in fact cheaper than back home. We found an organic restaurant in both main malls that we loved and ate for about £8 for a main course salad with chicken.
Travelling at Easter is perfect for the best weather but I will avoid Uk summer months and perhaps head back at Christmas. New Years would be amazing but all the restaurant tables near the Khalifa are already booked!!
We cannot wait to return and would not hesitate to check-in to the Hyatt again. Great pool service and the free ice-lolly was a nice treat as was pistachio chocs on the first night. Enormous breakfast selection!

Room Tip: Don't pay extra for a creek view - not much to see and all rooms are very good and beds huge!
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Service
Helpful?
4 Thank kirkmh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 6 May 2014
Dear Reviewer,

Thank you for taking the time to post your feedback on TripAdvisor and we truly appreciate the comments you have shared with us.

We are delighted that you enjoyed your dining experiences at Wox and Panini as well as poolside service.

We hope to see you back at Grand Hyatt Dubai very soon!

Warm regards,
John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 April 2014

While enjoying attractions in Dubai like Burj Khalifa, the Palm, and too many beautiful places, you should enjoying a charming stay in a fantastic hotel like Park Hayat with a charming view in the Dubai creek and plenty of restaurant, bars & Cafe. as I start my morning with a cup of tea in Nakheel cafe in the hotel loopy and having a great and charming service from people like Mostafa who is serving me that time, an Egyptian guy giving you a morning smile which energize you to start your tour with a great moral. I will come back again to Dubai and will stay on Hayat to have such a smile.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Walez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, 6 May 2014
Dear Reviewer,

We are delighted that you had such a satisfying stay with us at Grand Hyatt Dubai!

I will be pleased to convey your compliments to Mostafa which will further encourage him in his role.

We look forward to your next visit!

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Dubai

Property: Grand Hyatt Dubai
Address: Sheikh Rashid Rd, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Dubai
#10 Business Hotel in Dubai
#11 Family Hotel in Dubai
#29 Spa Hotel in Dubai
#38 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Dubai 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Hyatt Dubai Hotel Dubai
Hyatt Dubai
Dubai Hyatt

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