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Grand Hyatt Dubai
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Reviews (4,282)
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All reviewsmanhattan grillindoor poolwafi mallclose to the airporttennis courtscreek viewclub floorlarge hotelminutes from the airportlebanese restaurantbeautiful hotelkids clubrooms are spaciouschoice of restaurantspool stafflong flightburj khalifa
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Reviewed 6 June 2014

We arrived on a 6am flight in to Dubai and had requested early check in via the booking. We were given early check in to our rooms quickly and this helped massively with young kids (3yo and 7mo). The staff are fantastic and very friendly. The hotel is nice at close to airport too. The staff on welcome are extremely helpful and friendly. Making sure we go into our room right away to sleep.

The airport is 15-20mins drive only maximum and by standard taxi you can get there for around 25-40AED one way. this is very good compared to the hotel shuttle which charges 250AED one way. There are the pink taxis available which have female drivers which provide a great service. Ask for the pink taxi when at the taxi stand.

The room was fantastic and the first stay we faced towards the city side. It can be hazy if there are dust/sand storms but worth the view to see the skyline. The room was on the 9th floor and was clean and spacious.

If arriving in the morning, the restaurants in the hotel aren't all open early so best to consider the room service option if you like. Their buffer breakfast is open from 6am which serves plenty of continental food. If you are arriving with younger kids, the buffet is great as its setup and quick.

The second stay for us on the return trip was on the 13th floor with a larger grand room facing the creek. This looks over the pool and gardens towards the airpot. The view is nice and the room was a larger space than we had previously stayed in. Very well setup and extremely clean so very happy with that. There is access with this package to get into a grand package which provides access to level 14 their club room. Didn't get to use this unfortunately.

The pool facilities are great and they have a kids area with slides, shallow pool and floating aids. It wasn't busy as there is plenty of space to spread out and relax. There is also a kids play ground next to the pools which is really convenient.

Wafi Centre for shopping is 2mins by cab (take the cab as it gets very hot).
Great restaurant called Khan Murjan which serves some brilliant food and the location/atmosphere is fantastic. Bit of the old city feel about it. Worth the drive and eat.
If you are driving to Dubai Mall its around 15mins drive and around 30mins to the beach area.

Overall I would highly recommend this hotel for a stay and will definitely make our way back there.

Room Tip: Ask for the creek side rooms if you can... they are large and spacious. Over all the rooms are very well equipped. The creek side gets the early morning sunrise if you like that. You can oversee the pool, garden and this looks towards the airport. We also stayed on the other side which looks toward Khalifa tower... can be great on a clear day.
  • Stayed: June 2014, travelled with family
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Thank SunilPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded 10 June 2014

Dear Reviewer,

We are delighted that you had such a pleasant experience with us at Grand Hyatt Dubai.

Thank you for recognizing our staff and their friendliness, I will make sure your encouraging comments are communicated throughout the hotel.

We also greatly appreciate your kind comments about our guestrooms and the setup within as well as the food from Room Service and breakfast at The Market Café. We do hope that you have a chance to use the Grand Club facilities when you visit us again.

We are fortunate to receive considerable positive feedback about our family-friendly recreational facilities and are happy that you enjoyed them during your stay.

Your referral is our biggest compliment and we look forward to welcoming you back very soon!

Warm regards,

John W. Beveridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

From start to finish we were made to feel very welcome by fantastic & friendly staff.
Hotel was exceptionally clean & fresh looking.
Room was very comfortable with very nice bathroom.
Free wi-fi too was very good and fast.
Pools and exercise areas were very good....service by pool staff was good too.

  • Stayed: May 2014, travelled as a couple
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Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded 10 June 2014

Dear Reviewer,

Thank you for sharing your recent stay experience with us on TripAdvisor.

Your generous compliments our guestroom, amenities wi-fi service, poolside area and gymnasium are much appreciated. I will be sure to share your positive feedback about our staff with the team which will further encourage them in their roles.

We look forward to your next visit to Grand Hyatt Dubai!

Warm regards,

John W. Beveridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

Just stayed at this impressive hotel. Great rooms, service and facilities! Sadly only overnight so didn't get a chance to settle in and enjoy the facilities but did swim in the outdoor pool which is a real oasis in the desert!

Room Tip: Manhatten restaurant work trying - great Aussie steaks!!
  • Stayed: May 2014, travelled on business
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Thank bronzeaussies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded 10 June 2014

Dear Reviewer,

Thank you for giving Grand Hyatt Dubai such positive feedback through TripAdvisor! We appreciate your comments about our guestroom, service and the steak at Manhattan Grill.

We do hope you have a chance to experience more of our 13 Food and Beverage experiences when you next visit Grand Hyatt Dubai.

Warm regards,

John W. Beveridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

My husband and I spent a week here, it was 5 star all round, from service, food, room etc. The hotel and room was very clean. We had a beautiful room looking out to the Burj Kalifa on the 12th floor so every night we slept with the curtains open to take in the amazing view. Everyday we were made to feel welcome and getting a taxi from the hotel is very easy. The pool area is beautiful and, the entire hotel feels like a resort. the best hotel we have ever stayed in - we will be back for sure.

  • Stayed: May 2014, travelled as a couple
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Thank Anj35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded 7 June 2014

Dear Reviewer,

We are delighted that you had such a pleasant experience with us at Grand Hyatt Dubai.

We greatly appreciate your compliments about our service, hotel grounds and our variety of dining experiences.

We are fortunate to receive considerable positive feedback about our recreational facilities and are happy that you enjoyed them during your stay.

We look forward to your next visit!

Warm regards,

John W. Beveridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

The hotel has all the amenities and then some. Great service all around, location is very covenant for me as this is not downtown and I avoid the traffic. Its a pleasant setting, good restaurants, nice Gym and facilities. I highly recommend it

Room Tip: The view to the gardens I believe is nice too
  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MV_Trotamundos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded 7 June 2014

Dear Reviewer,

Thank you for taking the time to post your feedback on TripAdvisor

We are glad that you enjoyed your stay with us and appreciate your kind compliments towards our restaurants and the gym at Ahasees Spa & Club.

We hope to welcome you back to Grand Hyatt Dubai again soon!

Warm regards,

John W. Beveridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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